Deck 15: Communication Training: What Skills Do I Need

Question 1

There is a single way to assess an organization's needs prior to training.

Answer 1

False

Question 2

What credentials should communication trainers bring to an organization?

A) Credible background in communication theory and research.
B) Ability to "translate" academic material for workplace consumption.
C) Ability to work with clients.
D) All are important training credentials.

Answer 2

D

Question 3

Trainers should select training activities that they are comfortable facilitating.

Answer 3

True

Question 4

Companies make decisions to train for what reason(s)?

A) Train new hires who may have skill deficits
B) When innovations are introduced into the workforce.
C) When training can offer a solution to a newly-identified problem.
D) All are reasons for training.

Question 5

Evaluation should focus on the training content as well as the trainer.

Question 6

Good training objectives must be observable, measurable, attainable and … :

A) Documentable
B) Identifiable
C) Specific
D) Pre-approved

Question 7

Why do trainers need a working knowledge of andragogy?

A) Knowing how adults learn is critical to teaching them new skills.
B) Recognizing gender differences in how we learn is essential to training.
C) Everyone has different learning styles that need to be accommodated in training.
D) All the above.

Question 8

Formal training evaluation can take place during and after training.

Question 9

Evaluating the process of actual training is not so unlike:

A) Summative evaluation
B) Formative evaluation
C) Deliberative evaluation
D) Outcome feedback

Question 10

What a trainer teaches in a workshop or seminar should be:

A) Academically vetted
B) Pre-approved by a panel of expert trainers or consultants
C) Tied to predetermined objectives
D) Prepared by the client

Question 11

Training may be delivered based on the advice of a consultant who believes it will help solve an organizational problem.

Question 12

Adult learners in training settings have different needs than younger learners in schools.

Question 13

Good training usually unfolds as the session progresses, rather than following a predefined agenda.

Question 14

US Bureau of Labor statistics indicate that demand for training professionals will grow in the coming years.

Question 15

Not all training activities need to be tied to training objectives.

Question 16

How should the trainer provide evidence to the client that the training actually worked?

A) Evaluate the process
B) Evaluate the short-term and long-term impact
C) Evaluate the trainer's performance
D) All the above

Question 17

When planning "how" to train or teach principles and skills, the most effective trainers rely on:

A) The peer-teaching method
B) The demonstration method
C) The role-playing method
D) A combination of methods

Question 18

Objectives indicate what the learners should learn, and what needs to be taught.

Question 19

Today the typical U.S. corporation spends, on average, how much money per employee for training?

A) $500
B) $1200
C) $2300
D) $4,600

Question 20

A "gap analysis" is another term for a:

A) Summative evaluation
B) Provocative intervention
C) Needs assessment
D) Formative assessment

Question 21

Explain why training method matters.

Question 22

Explain how a trainer determines training needs.

Question 23

Why should a trainer evaluate outcomes?

Question 24

Distinguish between summative and formative evaluations.

Question 25

Formative evaluations are more critical when training programs extend beyond a few hours or an afternoon

Question 26

What are the credentials that a communication trainer needs?