Deck 8: Information Systems Within the Organization

Question 1

The Sportvision case shows IS are everywhere and can be used in many different ways.

Answer 1

True

Question 2

Business processes may be located within one functional area or may span multiple functional areas.

Answer 2

True

Question 3

Source data automation involves collecting data from sensors.

Answer 3

True

Question 4

An example of a transaction in a HRIS application is adding a new employee.

Question 5

Pizza Pizza allowed their customers to design their own pizzas to increase sales while increasing the cost.

Question 6

Greg is mowing lawns in the neighborhood for the summer.He does not need an information system.

Question 7

Information silos were particularly efficient when business processes crossed functional boundaries in an organization.

Question 8

When you make a purchase online, that transaction is an example of batch processing.

Question 9

TPSs provide data that can be stored in the organization's databases.

Question 10

The functional area information systems are the most fundamental information systems in the organization.

Question 11

Airgas chose to implement SAP "as-is" to adopt the industry's best practices.

Question 12

Historically, the functional area information systems were developed independently of one another.

Question 13

The information systems for Accounting and Finance could contain control and auditing process.

Question 14

EAI are not necessary if an ERP system has been installed.

Question 15

The POM function within an organization monitors the customer sales activity.

Question 16

Information systems can be function-specific.

Question 17

Functional information systems support the entire enterprise or major portions of it.

Question 18

In general, organizations try to automate data entry as much as possible.

Question 19

The data processed by transaction processing systems provide the inputs for other organizational information systems.

Question 20

HR Information Management System was originally for benefits and tracking vacation.

Question 21

Which of the following is NOT a requirement for a TPS?

A)Avoid errors
B)Efficiently handle data in high volumes
C)Provide data analysis capabilities
D)Scalability

Question 22

Exception reports show a greater level of detail than is included in routine reports.

Question 23

Which of the following is true?

A)Transactions are only critical to the area they occur in.
B)Transactions can only involve one database.
C)Transactions can only involve one computer.
D)The actual processing of a Transaction has to be standard.
E)Transactions generate a small volume of data.

Question 24

ERP II systems are considered 3^rd generation ERP systems.

Question 25

Comparative reports compare things.

Question 26

Ad hoc reports are run weekly.

Question 27

Financial management, operations management, and human resource management are extended ERP modules.

Question 28

Key-indicator reports shows data at a greater level of detail.

Question 29

Best practices are the most successful solutions or problem-solving methods for achieving a business objective.

Question 30

Sportvision is an example of a(n)__________.

A)ERP system
B)Expert system
C)FAIS
D)TPS

Question 31

Which of the following is false?

A)Corporate data is supplied by Transaction processing systems.
B)Information systems are only used by large organizations.
C)Reports from information systems are used in all levels of the organization.
D)Data from TPS systems feeds ERP systems.
E)Information systems within an organization support internal and external processes.

Question 32

When ERP systems are not appropriate in an organization, then that organization can use an enterprise application integration system.

Question 33

ERP systems integrate the planning, management and use of all resources of the organization.

Question 34

Enterprise resource management is an enterprise-wide effort to acquire and retain customers.

Question 35

A company that implements an ERP system must reworking their business processes to meet the procedures established by their ERP systems to gain significant benefits.

Question 36

ERP systems always provide a competitive advantage because they make a business so much more efficient.

Question 37

Airgas improved its efficiencies by using SAP, which is a customer relationship management system.

Question 38

An organization has to own all of the information systems it used.

Question 39

Drill down reports are produced at scheduled intervals.

Question 40

Organizations that use ERP systems are more agile and adaptive.

Question 41

Organizational transactions are typically _____ volume, _____, and therefore _____ to computerize.

A)low, repetitive, difficult
B)high, repetitive, easy
C)high, different, difficult
D)low, different, easy
E)high, different, easy

Question 42

Which of the following is false?

A)TPS need large computers to process the transactions.
B)Business transactions can be processed when they occur.
C)Business transactions can be processed after they occur.
D)Data for transactions can be collected by sensors.
E)A transaction is a business event.

Question 43

Which of the following is not a process within an information system for Accounting and Finance?

A)Budgeting
B)Managing Currencies
C)Inventory management
D)Auditing
E)Expense management

Question 44

Business transactions that are processed as they occur is an example of

A)batch processing
B)source data automation
C)OLTP
D)TPS
E)ESS

Question 45

Which of the following is false?

A)Inventory management determines how much inventory to order.
B)Large companies allow their vendors to manage their inventory.
C)The POM function within an organization monitors sales.
D)Quality control used by manufacturing units uses metrics.
E)Computer systems are used to integrate all aspects of product design.

Question 46

Which of the following is not a function of functional area information systems?

A)Providing information to managers in the functional areas
B)Supporting the managerial tasks of planning, organizing, and controlling operations
C)Providing information mainly in the form of reports
D)Providing data from business events to the corporate database
E)Providing analysis capabilities to middle level managers and staff

Question 47

__________ involves monitoring how money is spent and assessing financial health.

A)Auditing
B)Budgetary control
C)Financial ratio analysis
D)Investment management

Question 48

Greg is mowing lawns in the neighborhood for the summer.Which of the following is not an example of a transaction he has in his business?

A)Adding a new client to his list.
B)Mowing a client's lawn
C)Buying gas for his mower
D)Driving to the client's house
E)Getting paid by the client

Question 49

Which of the following is not a characteristic of a transaction processing system?

A)Small amounts of data are processed
B)Sources of data are mainly internal
C)Low computation complexity
D)High level of accuracy, data integrity, and security
E)High level of detail

Question 50

When interest is credited to your savings account at your bank, it is called a:

A)Process
B)Function
C)Calculation
D)Transaction
E)Decision

Question 51

The "virtual close" is part of the _________ functional area.

A)Accounting and Finance
B)Human Resource Management
C)Marketing
D)Production/Operations Management

Question 52

Data that have been processed by the organization's _____ are inputs into the organization's database.

A)office automation systems
B)functional area information systems
C)Transaction processing systems
D)decision support systems
E)digital dashboards

Question 53

____________ is when business transactions are processed as soon as they occur.

A)Batch processing
B)OLAP
C)OLTP
D)Source data automation

Question 54

Which of the following is not an example of a transaction?

A)A person hired
B)A payroll check generated
C)A service sold
D)Printing a report
E)Checking out at Walmart

Question 55

Which of the following is not a process within an information system for Human Resource Management?

A)Benefits administration
B)Firing decisions
C)Peer evaluations
D)Recruitment
E)Training

Question 56

Functional area information systems provide ___________ mainly to lower- and middle-level managers in the functional areas via a variety of reports.

A)data
B)knowledge
C)information
D)wisdom

Question 57

Crediting interest to your savings account at your bank once a month, it is called a:

A)Process
B)Function
C)Calculation
D)Transaction
E)Decision

Question 58

Batch processing is when the firm collects data from transactions __________, places them in groups, then prepares and processes the batches ___________.

A)as they occur, as they occur
B)as they occur, periodically
C)periodically, as they occur
D)periodically, periodically

Question 59

When interest is credited to your savings account at your bank, it is called a:

A)Process
B)Function
C)Calculation
D)Transaction
E)Decision

Question 60

The most fundamental information systems in an organization are:

A)Office automation systems
B)Decision support systems
C)Functional area information systems
D)Transaction processing systems
E)Business intelligence systems

Question 61

Which of the following is false?

A)Functional area information systems were usually developed independently.
B)Functional area information systems easily communicate with each other.
C)ERP systems are designed to integrate business processes.
D)ERP systems use a common database.
E)ERP systems integrate functional areas within an organization.

Question 62

Which of the following is false about ERP II systems?

A)They utilize the Web.
B)They include human resources processes.
C)Functionality is delivered as e-business suites.
D)They support internal- facing applications as well as external-facing applications.
E)These ERP systems have no optional modules.

Question 63

_____ integrate the planning, management, and use of all of an organization's resources, and are designed to tightly integrate the functional areas of the organization.

A)Transaction processing systems
B)Supply chain management systems
C)Functional area information systems
D)Enterprise resource planning systems
E)Corporate extranets

Question 64

Which of the following is a limitation of ERP systems?

A)Cost
B)Decision-making
C)Efficiency
D)Flexibility

Question 65

Which of the following was not included in early ERP systems?

A)Sales and Marketing
B)Inventory Control
C)Order Entry
D)Distribution
E)Raw materials management

Question 66

Which of the following is a benefit of ERP systems?

A)Business process adaptation
B)Complexity
C)Cost
D)Flexibility

Question 67

The ________ generation of ERP allows a company to compete on a functional level by adopting an enterprisewide approach using the Internet to connect all participants in the value chain.

A)1^st
B)2^nd
C)3^rd
D)4^th

Question 68

_____ are interorganizational ERP systems that provide Web-enabled links between an organization's key business systems and its customers, suppliers, business partners, and others.

A)Functional area information systems
B)Supply chain management systems
C)Transaction processing systems
D)Office automation systems
E)ERP II systems

Question 69

The characteristics of ERP systems include all of the following except:

A)Integrating the planning, management, and use of all resources of the organization
B)Providing information necessary to control the business processes of the organization
C)Including a set of interdependent software modules
D)Typically fitting an organization's existing business processes
E)They are expensive and time-consuming

Question 70

The drawbacks of ERP systems include all of the following except:

A)They are complex
B)They are expensive
C)They are time-consuming to implement
D)Companies may need to change existing business processes to fit the software
E)They consist of modules

Question 71

_________ integrate the planning, management and use of all resources of the organization.

A)ERP systems
B)Expert systems
C)FAISs
D)TPSs

Question 72

Enterprise resource planning systems are very _____ software products, meaning that companies typically have to change their _____ to accommodate how the software functions.

A)unstructured, business processes
B)structured, reporting relationships
C)structured, accounting processes
D)unstructured, inventory control
E)structured, business processes

Question 73

The ________ generation of ERP was designed to address back-office business processes.

A)1^st
B)2^nd
C)3^rd
D)4^th

Question 74

ERP systems are designed to break down ____________.

A)expert systems
B)FAISs
C)information silos
D)TPSs

Question 75

Which of the following is false?

A)Breaking down functional silos makes an organization more adaptive.
B)An organization doesn't have to use the business processes coded into the ERP.
C)ERP systems change an organization's business processes.
D)ERP systems are time consuming to implement.
E)ERP systems require functional areas to work together.

Question 76

Which of the following is false?

A)ERP systems are an evolution of functional information systems.
B)ERP systems look the same to users as functional information systems.
C)ERP systems have much the same functionality as functional information systems.
D)ERP systems produce the same reports as functional information systems.
E)ERP systems use the same data as functional information systems.

Question 77

Enterprise resource planning systems take a(n)_____ view of the overall organization.

A)User's
B)Management
C)Functional
D)Business process
E)Transactional

Question 78

MRP is part of the ______________ functional area.

A)Accounting and Finance
B)Human Resource Management
C)Marketing
D)Production/Operations Management

Question 79

Which of the following is NOT a benefit Airgas received by implementing SAP?

A)Better price management
B)Competitiveness
C)Leaner operating costs
D)Small increase in revenue

Question 80

_____ are the most successful solutions or problem-solving methods for achieving a business objective.

A)Business functions
B)Best practices
C)Optimal strategies
D)Business processes
E)Enterprise solutions