Deck 2: Infrastructure and Support Systems

Question 1

General purpose reporting systems are referred to as __________ systems.

A)management information
B)decision support
C)operational
D)transactional

Answer 1

A

Question 2

Which of the following is not an objective of MIS?

A)to provide reports to managers for tracking operations
B)to provide reports to managers for monitoring
C)to provide reports to managers for control
D)to provide reports to managers for strategic planning

Answer 2

D

Question 3

Sales of fresh produce drop during an E.coli food contamination crisis.What type of reports would be generated in this unique situation?

A)Periodic
B)Exception
C)Ad hoc
D)Functional

Answer 3

B

Question 4

__________ reports are created or run according to a pre-set schedule,such as daily,weekly,or quarterly.

A)Periodic
B)Exception
C)Ad hoc
D)Functional

Question 5

Data errors:

A)are difficult to correct the later they are detected.
B)expose the company to legal action.
C)may never be detected and corrected.
D)all of the above

Question 6

Sony's managers notice a significant change in demand for the company's eReaders.They request that reports be generated so they can learn more about this situation.What is this type of report?

A)Periodic
B)Exception
C)Ad hoc
D)Functional

Question 7

__________ consists of data that have been processed,organized,and put into context to be meaningful,and to convey understanding,experience,accumulated learning,and expertise.

A)Information
B)A transaction
C)Knowledge
D)Wisdom

Question 8

Victims of identity theft face enormous challenges and frustration because:

A)data errors detected later are difficult to correct.
B)data processing does not improve data quality.
C)data processing is done in real-time.
D)data processing cannot detect obvious data errors.

Question 9

Why are TPSs critical systems?

A)Data need to be analyzed and reported to managers to support their decision making processes.
B)Manual systems are subject to too much human error.
C)Transactions that do not get captured can result in lost sales,dissatisfied customers,and other types of data errors.
D)They are essential components of process control systems.

Question 10

Which of the following is an advantage of batch processing over online transaction processing?

A)higher data quality
B)costs less
C)more up-to-date data
D)a and b

Question 11

__________ is data that has been processed,organized,or put into context so that it has meaning and value to the person receiving it.

A)Information
B)A transaction
C)Knowledge
D)A report

Question 12

A transaction processing system (TPS):

A)processes raw data.
B)does reporting.
C)extracts,transforms,and loads data.
D)does advanced data analysis.

Question 13

__________ is the collection of hardware,software,processes,networks,and users.

A)IT infrastructure
B)IT function
C)Transaction processing system
D)MIS

Question 14

A __________ consists of stored data organized for access,search,retrieval,and update.

A)file
B)database
C)TPS
D)system

Question 15

The number of hours an employee worked in a certain week is an example of:

A)information.
B)a transaction.
C)knowledge.
D)data.

Question 16

Which of the following is not an example of a routine business transaction for a manufacturing company?

A)purchase orders
B)payroll
C)consolidation
D)billing

Question 17

Decision support systems are __________ that support unstructured and semi-structured decision making.

A)interactive applications
B)reporting applications
C)operations support systems
D)process control systems

Question 18

If a customer sets up an account with REI.com to purchase from their Web site,the __________ will validate that the address,city,and postal code are consistent and valid in order to improve __________.

A)OLTP;data storage
B)OLTP: data visibility
C)TPS;data quality
D)TPS;data transfer

Question 19

Processing of transactions is done in one of two modes:

A)batch and real-time.
B)online and offline.
C)manual and computerized.
D)online and real-time.

Question 20

Managing a product recall in a way that minimizes negative impacts on sales of other products and profits is an example of:

A)data.
B)information.
C)knowledge.
D)decision.

Question 21

Which of the following statements about virtualization is false?

A)Virtualization is primarily about cost-cutting.
B)Virtualization is often a key part of an enterprise's disaster recovery plan.
C)Virtualization separates business applications and data from hardware resources to pool hardware resources.
D)Virtualization increases the flexibility of IT assets,allowing companies to consolidate IT infrastructure.

Question 22

Wal-Mart's global sourcing strategy is designed:

A)to reduce costs of goods,increase speed to market,and improve the quality of products.
B)to identify and evaluate marketing opportunities.
C)to increase production efficiency.
D)to process transactions in real-time.

Question 23

RFID is a technology that uses __________ instead of __________ to identify products or pallets.

A)electronic tags;bar codes
B)electronic tags;chips
C)bar codes;PINs
D)PINs;EPC tags

Question 24

A __________ is a visual presentation of critical data,such as the results of a report or analysis,to more quickly understand data.

A)dashboard
B)GUI
C)touch screen
D)KPI

Question 25

Which of the following best describes RFID implementation?

A)RFID systems are frequently implemented as stand-alone systems.
B)RFID implementation has been slow due to costs,privacy,and security concerns.
C)RFID implementations are used only to track products and pallets.
D)RFID implementation has been rapid and widespread for security reasons.

Question 26

A company's competitive advantage,such as low cost,quality,and/or speed to market,depends on:

A)how well its supply chain is aligned and managed.
B)minimizing the physical flows of its products.
C)how well it maximizes its global sourcing.
D)its ability to recycle.

Question 27

To improve the performance and ability to store,protect,and manage data at lower up-front costs,companies are turning to __________ options.

A)cloud computing
B)mainframe
C)visualization
D)data center

Question 28

Because Wal-Mart has thousands of suppliers to manage and is constantly looking for new ones worldwide,they invested in a new __________ strategy.

A)mobile networking
B)global sourcing
C)global support
D)mobile support

Question 29

Decision makers manipulate models in a DSS to perform __________ analysis,which refers to changing assumptions or data in the model to see the impacts of those changes on the outcome.

A)goal seeking
B)experimental
C)structured
D)what-if

Question 30

The U.S.Department of Defense implemented __________ to service many military agencies in order to reduce IT infrastructure costs while protecting its sensitive data.

A)RFID
B)cloud computing
C)a private cloud
D)virtualization

Question 31

Which of the following represents the evolution to Internet-based infrastructure?

A)public cloud computing;private cloud computing;virtualization
B)wired;wireless;mobile computing
C)virtualization;cloud computing;enterprise computing
D)virtualization;private cloud computing;cloud computing

Question 32

When employees log into the company network or e-mail accounts,or access data or documents to perform their jobs,two critical factors impacting their productivity are:

A)password strength and availability of mobile networks.
B)cloud computing and software applications.
C)virtualization and private clouds.
D)speed of the response and the reliability of the hardware.

Question 33

By linking a company with its suppliers,vendors,and customers,the supply chain creates __________.

A)logistics inefficiencies
B)automated distribution centers
C)an extended enterprise
D)a warehouse control system

Question 34

Deciding which new products to develop or which new markets to enter are examples of __________ decisions because they depend on human intelligence,knowledge,and/or experience.

A)structured
B)semistructured
C)unstructured
D)routine

Question 35

__________ is a computerized process for conducting searches in large amounts of data and information in order to discover unknown valuable relationships in the data.

A)Drill down
B)Data mining
C)Business mining
D)Data analytics

Question 36

IT infrastructure is the collection of:

A)hardware and software.
B)hardware,software,and networks.
C)hardware,software,networks,and mobile devices.
D)hardware,software,processes,networks,and users.

Question 37

A company's __________ determines the workload that its ISs,apps,and mobile computing devices can handle and their speed.

A)TPS
B)network access point
C)IT infrastructure
D)firewall

Question 38

__________ is the science concerned with managing material and information flows to optimize supply chain operations.

A)Database management
B)Process control
C)Logistics
D)Sourcing

Question 39

__________ is the term used to refer to the Internet.

A)Shadow
B)Cloud
C)Tag
D)Chain

Question 40

The general name for Internet-based infrastructures is __________.

A)social networking
B)cloud computing
C)Web 1.0
D)Web 2.0

Question 41

When a customer sets up an account with Newegg.com to purchase from their Web site,the TPS validates that the address,city,and postal code are correct and consistent to insure data quality.

Question 42

All of the following are characteristics of software-as-a-service (SaaS)except:

A)SaaS is an increasingly popular IT model for large but not small companies in which software is available to users as needed.
B)The SaaS model was developed to overcome the challenge to an enterprise of being able to meet fluctuating demands on IT resources efficiently.
C)Other terms for SaaS are on-demand computing,utility computing,and hosted services.
D)Usually there is no hardware and software to buy since the apps are used over the Internet and paid for through a fixed subscription fee,or payable per an actual usage fee.

Question 43

Transaction processing systems (TPSs)process specific types of data input from ongoing transactions.TPSs can be manual or automated.

Question 44

Supply chains can be grossly inefficient unless the companies in the supply chain can share data,collaborate,and respond to changes in demand and do so efficiently and quickly.

Question 45

Cloud computing is Internet-based computing in which shared resources,such as hard drives and software apps,are provided to computers and other devices __________,like a public utility.

A)in batch
B)via mobile networks
C)on-demand
D)via SaaS

Question 46

Business intelligence (BI)increases the flexibility of IT assets,allowing companies to consolidate IT infrastructure,reduce maintenance and administration costs,and prepare for strategic IT initiatives.

Question 47

The U.S.Army enlists video games and virtual worlds to teach soldiers interpersonal skills,cultural awareness,and negotiation skills that are heavily dependent on culture for combat in foreign environments.

Question 48

The quarterly sales of new Toyota vehicles from 2008 through 2010 is knowledge because it would give some insight into how the vehicle recalls during 2009 and 2010 impacted sales.

Question 49

Data is the raw material from which information is produced;and the quality,reliability and integrity of the data must be maintained for the information to be useful.

Question 50

What is a disadvantage of cloud computing?

A)It may be more difficult to get to the root of IT infrastructure performance problems.
B)It is higher cost than company-owned IT infrastructures.
C)There is more control than with company-owned IT infrastructures.
D)Service-level agreements (SLAs)with vendors are not necessary.

Question 51

To track attendance at basketball games,the Dallas Mavericks put RFID codes on tickets,which enabled them to assess the effectiveness of their marketing efforts.

Question 52

DSSs support unstructured and semi-structured decisions,such as whether to make or buy products,or what new products to develop and introduce into existing markets.

Question 53

Knowing how to manage a vehicle recall to minimize negative impacts on new vehicle sales is an example of information.

Question 54

Multiple business apps form a system that supports a functional area--marketing,finance,human resources,production,operations,accounting,and IT.

Question 55

Large companies and government agencies with multiple locations may set up __________ on servers that they own if data confidentiality is a key requirement.

A)public clouds
B)private clouds
C)encrypted clouds
D)social clouds

Question 56

Which of the following is a major cloud computing vendor?

A)Amazon's EC2
B)Google's AppEngine
C)Microsoft's Azure
D)All of the above

Question 57

Transaction data that are captured by a TPS are always processed in real-time,stored in a database,and then are available for use by other information systems.

Question 58

Business software applications are hardware devices that support a specific task or business process.

Question 59

Payroll processing is typically done in batch mode;while e-commerce transactions are processed in real-time.

Question 60

Decision support systems are critical systems because transactions that do not get captured can result in lost sales,dissatisfied customers,and many other types of data errors.

Question 61

Why would organizations use cloud computing during tough economic times?

Question 62

The __________,which is the term used to refer to the Internet,has greatly expanded the options for enterprise IT infrastructures.

Question 63

Processing improves _________,which is important because reports and decisions are only as good as the data they are based upon.

Question 64

In order for __________ or real-time processing to occur,the input device or Web site must be directly linked via a network to the TPS.

Question 65

What are the three defining characteristics of DSSs?

Question 66

Cloud computing evolved from __________,which is an approach based on IT consolidation that enables more flexible IT infrastructures and lower IT costs.

Question 67

__________ involves identifying sellers that could provide a retailer,such as Wal-Mart,with products or services to sell in their stores and online.

Question 68

__________ is the collection of hardware,software,processes,networks,and users.

Question 69

Define data,information,and knowledge.Give an example of each.

Question 70

_________ is a computerized process for conducting searches in large amounts of data and information in an attempt to discover unknown valuable relationships in the data.

Question 71

Large companies or government agencies with multiple locations can set up their own __________ on servers that they own if data confidentiality is a key requirement and they want to reduce IT infrastructure costs.

Question 72

When making decisions about how to acquire IT infrastructure components,what are two IT infrastructure characteristics that need to be considered? Explain each characteristic.

Question 73

With __________,instead of buying and installing expensive packaged enterprise applications,users can access software apps over a network,with an Internet browser being the only absolute necessity.

Question 74

__________ is the pooling of physical storage from multiple network storage devices into what appears to be a single storage device that is managed from a central console.

Question 75

What is an advantage of virtualization? List and explain one type of virtualization.