Question 1

Asking open-ended questions directly to an individual trainee is a good way to encourage participation from those trainees who are&#10;A) passive.&#10;B) dominant.&#10;C) disruptive.&#10;D) self-assured.

Accepted Answer

Open-ended questions allow for a variety of responses and encourage trainees to share their thoughts and ideas without feeling like there is a right or wrong answer. This can help passive trainees who may be hesitant to speak up feel more comfortable and participate in the conversation. Dominant trainees may already be contributing often, so the focus should be on encouraging other trainees to share their thoughts. Disruptive trainees may not respond positively to any type of questioning, so a different approach may be necessary. Self-assured trainees may already feel comfortable participating in discussions.

Question 2

One disadvantage associated with group training is that&#10;A) its cost are usually very high.&#10;B) it takes too much time to utilize it effectively.&#10;C) individual trainee difference are often ignored when it is used.&#10;D) trainers have more difficulty ensuring consistent message delivery when it is used.

Accepted Answer

In group training, individual trainee differences are often overlooked as trainers tend to focus on delivering the same message to everyone in the group. This can result in trainees with different learning styles, knowledge levels, and skills being left behind, which can hinder the effectiveness of the training program. The other options listed do not accurately describe a disadvantage associated with group training.

Question 3

Which is an advantage of utilizing on-job training?&#10;A) It provides for immediate feedback.&#10;B) It eliminates the need for a training handbook.&#10;C) Experienced employees already know the skills needed to utilize it.&#10;D) Trainees are already &#34;on the clock,&#34; so there is no additional training cost.

Accepted Answer

On-job training allows for immediate feedback, which can help trainees correct errors and improve their performance quickly. This can lead to more effective learning and skill development. While it may eliminate the need for a training handbook, experienced employees may still need guidance and support as they train others. Additionally, while trainees may already be on the clock, there may still be additional costs associated with on-job training, such as materials or the time of trainers or mentors. Therefore, option A is the best choice as it accurately describes an advantage of utilizing on-job training.

Question 4

Trainee enrollment in an online course designed to enhance the trainee's supervisory skills is an example of&#10;A) self-study.&#10;B) cross-training.&#10;C) group training.&#10;D) on-job training.

Accepted Answer

Trainee enrollment in an online course designed to enhance the trainee's supervisory skills is a form of self-study, where the trainee takes responsibility for their own learning and development.

Question 5

What is the first step managers should take when implementing an on-job training program?&#10;A) Coaching&#10;B) Training preparation&#10;C) Training presentation&#10;D) Trainee practice and demonstration

Accepted Answer

The first step managers should take when implementing an on-job training program is training preparation. This involves identifying the training needs, setting goals and objectives, choosing the appropriate training methods, resources, and trainers, and establishing a schedule and evaluation plan. Coaching, training presentation, and trainee practice and demonstration come after the preparation stage.

Question 6

Where should the majority of on-job training take place?&#10;A) In the trainee's home&#10;B) At the trainee's work station&#10;C) In a designated training room&#10;D) In a location chosen by the trainee

Accepted Answer

The majority of on-job training should take place at the trainee's work station as this allows them to learn in a real-world setting and directly apply the skills they are learning to their job tasks. It also minimizes disruptions to their work and allows for immediate feedback and coaching from their supervisor or colleagues.

Question 7

Job enlargement occurs when a trainee learns tasks that are traditionally performed&#10;A) by salaried employees.&#10;B) by hourly paid employees.&#10;C) at a lower organizational level.&#10;D) at a higher organizational level.

Accepted Answer

Job enlargement occurs when an employee is trained to perform additional tasks at a higher organizational level. This is done to increase the scope of the employee's job and responsibilities, which can lead to greater job satisfaction and motivation.

Question 8

The &#34;sandwich method&#34; refers to one way in which trainers can&#10;A) identify appropriate training tasks.&#10;B) address shortcomings in employee performance.&#10;C) utilize more experienced employees to teach less experienced employees.&#10;D) determine appropriate compensation for those participating in training sessions.

Accepted Answer

The "sandwich method" is a feedback technique used by trainers to address shortcomings in employee performance by "sandwiching" the negative feedback between two positive comments or observations.

Question 9

The primary goal of an effective training program should be to&#10;A) minimize training costs.&#10;B) reduce employee turnover rates.&#10;C) maximize the opportunities for future cross-training.&#10;D) help employees perform tasks that meet performance standards.

Accepted Answer

The primary goal of an effective training program should be to help employees perform tasks that meet performance standards. This will ensure that employees are capable of fulfilling their responsibilities and will lead to better productivity and job satisfaction. While minimizing costs and maximizing cross-training opportunities may be important secondary goals, they should not take priority over ensuring that employees can perform their required tasks effectively. Additionally, reducing employee turnover rates can be a positive outcome of effective training, but it should not be the primary goal.

Question 10

Handouts to be utilized in group training should be brief, well-organized, and&#10;A) topic relevant.&#10;B) produced in color.&#10;C) shared by multiple participants.&#10;D) designed to eliminate blank page space.

Accepted Answer

The handouts should be topic relevant to ensure that the information provided is useful and applicable to the participants. While using color may be visually appealing, it is not a necessary aspect of effective handouts. Sharing by multiple participants can be helpful but is not essential. Designing to eliminate blank page space is a good idea, but it is not the most important consideration.

Question 11

Asking an individual trainee in a group to take notes during future training sessions is a good way to respond if a trainee is consistently being&#10;A) passive.&#10;B) dominant.&#10;C) disruptive.&#10;D) self-assured.

Accepted Answer

The answer of Asking an individual trainee in a group...

Question 12

When presenting information to trainees, an effective trainer will ensure&#10;A) all trainees speak the same native language.&#10;B) all trainees have the same level of work experience.&#10;C) complex tasks are presented before easier activities are discussed.&#10;D) easier tasks are presented before complex activities are discussed.

Accepted Answer

The answer of When presenting information to trainees, an effective...

Question 13

In which training setting is the use of role play most appropriate?&#10;A) Self-study&#10;B) Cross-training&#10;C) Group training&#10;D) Job enlargement

Accepted Answer

The answer of In which training setting is the use...

Question 14

Which style of training typically allows for the least amount of trainee participation?&#10;A) Lecture&#10;B) Role play&#10;C) Self-study&#10;D) Case-study

Accepted Answer

The answer of Which style of training typically allows for...

Question 15

As a part of on-job training preparation, it is necessary to&#10;A) state training objectives.&#10;B) allow trainee practice time.&#10;C) demonstrate only one task or step at a time.&#10;D) provide trainees with a training orientation kit.

Accepted Answer

The answer of As a part of on-job training preparation,...

Question 16

Experienced trainers know that when the individual steps in a task are difficult, initial trainee progress&#10;A) will likely be slow.&#10;B) will likely be rapid.&#10;C) cannot be accurately predicted.&#10;D) will first be rapid then it will begin to slow down.

Accepted Answer

The answer of Experienced trainers know that when the individual...

Question 17

In their role as coach, trainers should make sure to&#10;A) develop a training schedule.&#10;B) ensure trainees have sufficient time to learn.&#10;C) step in and do the job when trainee performance is substandard.&#10;D) check trainees' actual job performance regularly after training is completed.

Accepted Answer

The answer of In their role as coach, trainers should...

Question 18

What is the final step managers should take when implementing an on-job training program?&#10;A) Coaching&#10;B) Training preparation&#10;C) Training presentation&#10;D) Trainee practice and demonstration

Accepted Answer

The answer of What is the final step managers should...

Question 19

Which form of training most helps an organization develop back-up expertise in its staff?&#10;A) Self-training&#10;B) Cross-training&#10;C) Distance training&#10;D) Structured experience training

Accepted Answer

The answer of Which form of training most helps an...

Question 20

Whenever it is practical, on-job training should occur&#10;A) in a group setting.&#10;B) prior to employee orientation.&#10;C) in a specially designated training room.&#10;D) in the actual work station where the task will be performed.

Accepted Answer

The answer of Whenever it is practical, on-job training should...

Question 21

Which is an example of an objective evaluation of training results?&#10;A) Trainees will pass a 10-question training exam.&#10;B) Trainees will take a 10-question training exam.&#10;C) Trainees will successfully complete a 10-question training exam.&#10;D) Trainees will achieve a minimum score of eight correct answers on a 10-question training exam.

Accepted Answer

The answer of Which is an example of an objective...

Question 22

A training evaluation tool that is valid&#10;A) yields consistent measurement results.&#10;B) measures what it is supposed to measure.&#10;C) is designed to minimize the time supervisors devote to training.&#10;D) is designed to minimize the number employees who must be trained.

Accepted Answer

The answer of A training evaluation tool that is valid&#10;A)...

Question 23

The purpose of developing &#34;fast-track&#34; training programs is to&#10;A) minimize training costs.&#10;B) identify individuals who must be retrained.&#10;C) identify individuals who are eligible for advanced training.&#10;D) maximize the amount of time supervisors devote to training.

Accepted Answer

The answer of The purpose of developing &#34;fast-track&#34; training programs...

Question 24

When obtaining feedback from trainees regarding their views of a specific training program, it is best that the feedback be&#10;A) obtained from all future program trainees.&#10;B) given anonymously and by unidentified trainees.&#10;C) provided to trainees as a checklist of likes and dislikes.&#10;D) obtained from trainees in interviews utilizing close-ended questions.

Accepted Answer

The answer of When obtaining feedback from trainees regarding their...

Question 25

How many times must an evaluation tool be administered when a trainer utilizes a pre-test/ post-test approach to assess training effectiveness?&#10;A) 1&#10;B) 2&#10;C) 3&#10;D) 4

Accepted Answer

The answer of How many times must an evaluation tool...

Deck 7: Delivering and Evaluating Training Programs