Deck 7: Creating Communication Climates

Question 1

Which of the following communication behaviors contributes to a disconfirming climate?

A) offering a pleasant greeting
B) listening carefully
C)silence
D) Smiling and nodding your head in agreement
E) Expressing empathy

Answer 1

C

Question 2

Unlike Samantha, Shenika says, "I don't like to lose arguments. The way I figure it, when you have a disagreement there can be only one winner." Shenika's orientation to conflict is best described as __________.

A) win-win
B)win-lose
C) lose-lose
D) exit
E) winner takes all

Answer 2

B

Question 3

"I need this report today, but if you can't get it done, that's all right," is an example of __________.

A) supportive communication
B) aggressive communication
C) assertive communication
D)deferential communication
E) manipulative communication
TRUE/FALSE

Answer 3

D

Question 4

Kimberly is irritated that Julia left and borrowed her sweater without asking. Kimberly then plays the stereo loudly when Julia is trying to talk on the phone. This is an example of __________.

A) offensive climate
B) acknowledgment
C) defensive climate
D)covert conflict
E) overt conflict

Question 5

"I really know a lot more about this than you do, so you should listen to me." This comment is an example of communication that __________.

A) is descriptive
B)claims superiority of the speaker
C) is tentative
D) demonstrates empathy
E) is focused on problem solving

Question 6

Which of the following statement(s) is (are) accurate about conflict between people in relationships?

A) conflict indicates a relationship is in deep trouble
B) conflict is a sign that people are involved and matter to each other
C) conflict may be overt or covert
D) conflict may be managed well or managed poorly
E)b, c, and d

Question 7

The response to conflict that involves staying committed to a relationship despite differences is __________.

A) exit
B) voice
C)loyalty
D) neglect
E) ambush

Question 8

Which of the following is a guideline for creating and sustaining healthy communication climates?

A) accepting and confirming others
B) affirming and asserting yourself
C) respecting diversity among people
D) timing conflict effectively
E)all of the above

Question 9

Signaling openness to other points of view while recognizing that people from different cultures differ in thoughts, actions, and values is known as __________.

A) cultural diversity
B) ethnocentrism
C)provisionalism
D) cultural absolutism
E) cultural fanaticism

Question 10

Which one of the following types of communication promotes defensiveness?

A) description
B) provisionalism
C)control
D) equality
E) empathy

Question 11

Communication that aims at manipulating a person or group for the benefit of the person manipulating is known as __________.

A) superiority
B) neutrality
C) control
D)strategy
E) certainty

Question 12

The emotional tone of a relationship between people who are interacting is known as the communication __________.

A) shape
B) performance
C) substance
D)climate
E) mood

Question 13

A form of certainty language that assumes our culture and its norms are the only right ones is __________.

A)ethnocentrism
B) cultural relativism
C) self-serving bias
D) provisionalism
E) stability

Question 14

"The other group members seemed alarmed when you knocked over your chair and began cursing," is an example of __________.

A) an evaluative statement
B) an "I" message
C)descriptive communication
D) tentative language
E) strategic communication

Question 15

Which of the following is NOT a component of interpersonal conflict?

A) perceived incompatibility of goals or interests
B) interdependence
C) personal orientations toward conflict
D) destructive or constructive response
E)third party interventions

Question 16

During a heated discussion, Janet says to Scott, "There's no point in talking about this any further. I'm not going to change my mind." This language is an example of __________.

A) provisional communication
B)certainty communication
C) descriptive communication
D) evaluative communication
E) C and D

Question 17

Samantha says, "Arguments are terrible. I believe nobody can win when conflict breaks out." Samantha's orientation to conflict is best described as __________.

A) win-win
B) win-lose
C)lose-lose
D) exit
E) winner takes all

Question 18

Communication that expresses the speaker's feelings without disparaging anyone else is known as __________ communication.

A) ethnocentric
B) defensive
C) aggressive
D)assertive
E) disconfirming

Question 19

Marking off peripheral issues for later discussion is called __________.

A) grace
B)bracketing
C) assertiveness
D) affirmation
E) responding

Question 20

Which of the following is NOT a level of interpersonal confirmation?

A)ethnocentrism
B) recognition
C) endorsement
D) acknowledgment
E) all of the above are levels of confirmation or disconfirmation

Question 21

Acknowledgement is the highest level of confirmation.

Question 22

The statement "I don't want to talk about it" is a vocal exit response.

Question 23

Creating constructive communicative climates influence the effectiveness of communication in all contexts.

Question 24

A person who believes that usually both people can be satisfied with the outcome of conflicts has a __________ orientation to conflict.

Question 25

The mere presence of differences between any two people is conflict.

Question 26

There really are no situations in which an exit response can have a positive response.

Question 27

__________ is granting forgiveness, putting aside our needs, or helping another save face when there is no expectation that we do so.

Question 28

Resolution in terms of what decision is made, is just one possible outcome of conflict.

Question 29

Explain the differences between the following attitudes toward conflict: win-lose, lose-lose, win-win. Give examples for each attitude.

Question 30

The most basic form of interpersonal confirmation is __________, the expression of awareness of another person's existence.

Question 31

In interpersonal relationships it is as important to affirm and accept yourself as to affirm and accept others.

Question 32

A perspective based on the assumption that our culture and its norms are the only right ones is known as __________.

Question 33

__________ is a way of using timing to promote positive conflict by marking off peripheral issues for later discussion.

Question 34

Rather than imposing a preference, __________ communication focuses on resolving tensions and obstacles.

Question 35

Descriptive communication fosters a more supportive climate than evaluative communication.

Question 36

Assertive Communication is aggressive.

Question 37

__________ __________ is the emotional tone of a relationship between people that affects how people feel and interact with one another.

Question 38

Accepting a person's feelings or thoughts as valid or real for that person is called __________.

Question 39

Conflict should be avoided at all costs in a relationship.

Question 40

When people express their feelings and differences directly they are engaging in __________ __________.

Question 41

In Chapter Seven, Julia Wood discussed the concept of grace. Define this concept and explain under what conditions and in what relationships showing grace is appropriate and inappropriate.

Question 42

Discuss at least three ways for creating and sustaining healthy communication climates. Give specific examples for each.

Question 43

Identify and explain the potential benefits of conflict. Include specific examples of benefits that can come out of conflict.