Deck 10: Team Development Interventions

Question 1

Problems that get in the way of effective team operations include interpersonal conflicts and lack of clear objectives.

Answer 1

True

Question 2

Team development works best when the OD practitioner makes process interventions and the team members concentrate on their task while avoiding the observations of the practitioner.This method provides a good source of data that can be part of a diagnosis at a future time.

Answer 2

False

Question 3

Problem situations in an organization require a higher degree of team member interaction than complex and simple situations.

Answer 3

True

Question 4

Team development is an activity that typically occurs once a week for the first month,then once a month for the next 11 months,and one time a year thereafter.

Question 5

Basketball is more of a team sport than baseball because each basketball player is likely to be physically close to and contact any of their own players.In baseball,however,players are physically separated from one another.

Question 6

Team development is more appropriate when the problem in question is not in the area of just one person but rather when the problem is clearly in the area of more than one person.

Question 7

Because of time constraints and the need to move quickly on changes,there is a decrease in the use of committees and project teams.

Question 8

Team building examines group concerns such as culture,structure,goals,and interpersonal relationships.On the other hand,team development is more concerned with training of individuals.

Question 9

Illusion of morality,a characteristic of groupthink,refers to a group viewing an opposing group as being too uninformed or unsophisticated to be capable of reasonable negotiations to resolve differences.

Question 10

Team development should be required even in situations in which members of a division may only occasionally consult with colleagues and do not involve others in their work.The logic of this position is that team development can only help and can do no harm.

Question 11

Mind guards are a way for a group to pressure its members from thinking in ways counter to the group's position.

Question 12

Conflict in work teams is unnatural and managers should be able to recognize the types of conflict and prevent it from occurring.

Question 13

Isolates is a term used to describe group members who have little to do with the other members and seem to have little interest in and need for observing the group norms.

Question 14

Conflict can be healthy in work teams when the conflict is related to the issues and not the personalities of team members.

Question 15

The term "virtual teams" applies to teams that have no goals,objectives,or purpose.

Question 16

The application of laboratory learning theories is the historical base for team building.

Question 17

The term "group cohesiveness" refers to a team that operates in close physical proximity to one another and therefore requires a high degree of team building.

Question 18

The terms "team building" and "team development" have distinctly different meanings and should not be used interchangeably.

Question 19

A work team that consists of 15 to 30 members is generally considered the most effective size as it is large enough so that any one member will not be able to take over and dominate the team.

Question 20

An important and fundamental concept of organization effectiveness is that no matter what the work situation,team member interaction and team development is a complex activity recommended by OD practitioners for all work situations.

Question 21

The learning that takes place at outdoor laboratory training normally provides participants with insights into their leadership and interpersonal styles.

Question 22

During role negotiation meetings,team members frankly discuss what they want from each other and explain why.

Question 23

Role analysis and role negotiation are terms that explain similar team building interventions: meetings that strive to clarify role expectations.

Question 24

Organizations study sports teams because _____.

A)sport teams show how to compete
B)professional sport teams are also corporations attempting to make a profit
C)many businesses have company-sponsored sport teams which help improve morale and operating efficiency
D)sport teams can serve as a model to understand the function of teams in other types of organizations
E)all of the above

Question 25

The objectives of team building include _____.

A)increased communication
B)more cooperation of efforts
C)increased productivity
D)all of the above
E)answers a and b

Question 26

A group of individuals depending on each other for the accomplishment of a common goal is _____.

A)dependent iterations
B)independence
C)normally not desired in an organization since each individual should be technically qualified for their job
D)a team
E)a natural and automatic process of a team

Question 27

What is a major OD technique that is used for increasing the communication,cooperation,and cohesiveness of work units?

A)team development
B)team planning
C)team objectives
D)groupthink
E)role identification

Question 28

Teamwork in a group is most important when _____.

A)interdependence exists between members
B)all members have common personal objectives
C)members are from different areas of the organization
D)mind guards are present in the team
E)none of the above

Question 29

Team development places an emphasis upon _____.

A)getting members together
B)exploring the team's functioning and processes
C)increasing productivity and profitability
D)identifying how members can become better managers
E)identifying new leaders

Question 30

According to the text,_____ is more of a team sport than _____ and _____.

A)tennis;golf;badminton
B)football;baseball;track
C)football;baseball;basketball
D)baseball;basketball;golf
E)basketball;football;baseball

Question 31

Role conflict can occur when team members disagree as to what their individual contributions and work responsibilities are.

Question 32

It is not important in outdoor laboratory training for the practitioner to take the time to help the participants make the connection between the outdoor experiences and the work site as the learning is obvious to most participants.

Question 33

It is important to use team development in order to improve organization effectiveness because _____.

A)organizations typically have managers who are unaware of group processes
B)work-group problems are often sources of inefficiency
C)the work-group is the basic unit of the organization
D)all of the above
E)answers b and c only

Question 34

Team building grew out of the application of _____.

A)role negotiation
B)the Johari Window
C)transaction analysis
D)role analysis technique
E)laboratory learning

Question 35

Role analysis meetings typically entail a two-step process where the role incumbent describes his or her role in the team and then others describe what they expect of the role incumbent.

Question 36

Due to the popularity of outdoor labs,especially among large corporations,the positive effects of the labs are clearly documented.

Question 37

Which of the following are problems work groups may have?

A)disagreement of objectives
B)authority disputes
C)difficulty in reaching decisions
D)personality clashes
E)all of the above

Question 38

One of the purposes of the team development training meeting is to allow the team to develop specific action plans for improving the ways it uses to reach its organization goals.

Question 39

The initial team development meeting usually lasts 2 to 3 hours in the manager's office or a conference room.

Question 40

The procedure for team development training meetings follows a typical three-step process: (1)collect data, (2)analyze the data,and (3)conduct the meeting.

Question 41

The work team size that is generally considered the most effective is _____.

A)2 or 3 members
B)5 to 7 members
C)25 to 30 members
D)12 members
E)uncertain as the size really does not matter because a team development program will result in an effective team no matter what the size

Question 42

The type of situation in an organization which requires the highest degree of team member interaction is a(n)_____.

A)simple situation
B)interactive situation
C)problem situation
D)complex situation
E)answers c and d only

Question 43

Team development techniques are used to _____.

A)clarify goals and priorities
B)examine decision and communication functioning
C)recognize how individual differences influence output
D)all of the above
E)none of the above

Question 44

A type of team development activity that is aimed at identifying problems of the team is _____.

A)the Gold Badge Team
B)the role conflict team meeting
C)family group diagnostic meeting
D)shared stereotypes identification training
E)none of the above

Question 45

A broad objective of team development is to allow _____.

A)each area of the organization to be represented
B)everyone to participate equally
C)members to integrate their personal goals with the goals of the organization
D)no one to be a "hot dog"
E)answers b and c

Question 46

Teamwork is not appropriate when _____.

A)there is no available time
B)people have no interest in the issue
C)there is an obvious correct answer
D)others will not be able to contribute
E)all of the above

Question 47

Work teams are of the following two basic types:

A)technical team and project team
B)natural work team and temporary task team
C)practical team and test team
D)development team and operating team
E)mindguard team and project team

Question 48

Role ambiguity is _____.

A)the focal person's own ideas about appropriate role behavior
B)telling the incumbent too much at one time
C)the role incumbent understanding but not carrying through his or her role
D)the role incumbent lacking sufficient knowledge of the expectation of others
E)the result of not properly reading or fully understanding formal job descriptions

Question 49

A team composed of representatives from various divisions to conduct a feasibility study for a one-time computer purchase and installation is a _____.

A)natural work team
B)technical intervention
C)temporary work team
D)prime candidate for outdoor experiential laboratory training
E)none of the above

Question 50

Role conception is _____.

A)others' expected or prescribed behaviors about the role incumbent
B)a person's ideas about their own appropriate behavior
C)a person's desire to please team members
D)a team members idea of the role of others in the team
E)all of the above

Question 51

Work groups can have common operating problems such as _____.

A)maintaining focus on a common objective
B)interpersonal differences
C)too many members
D)all of the above
E)answers a and b

Question 52

Which of the following are the basic steps for team development?

A)the need for new organizational forms,the focus on cultural change,and the increase in social awareness
B)the definition of objectives,selection of key factors,selection of data-gathering methods,implementation of the method,analysis of data,and evaluation of the effectiveness of data collection
C)initiating the meeting,setting objectives,collecting data,planning the meeting,conducting the meeting,and evaluating the team development process
D)become aware of problems,gather data,initiate the team development meeting,determine the solutions to the problems,finalize the interventions
E)none of the above

Question 53

Committees represent _____.

A)a teamwork approach
B)a new way of problem solving
C)all functional areas of the organization
D)a non-leadership approach
E)a significant misuse of organization resources

Question 54

Groupthink is _____.

A)more effective in a brainstorming session
B)diverse opinions of reality
C)a method to describe the problems of group cohesiveness
D)how one should think as a member of a team
E)the best way to solve a problem

Question 55

Decisions are generally implemented more effectively when _____.

A)they are voted upon
B)affected members use consensus rules
C)all members compromise on some element of the decision
D)members of the team are highly compatible with one another
E)groupthink is present

Question 56

Outdoor laboratory training should have participants reflect upon the team process and how the training applies to their normal work _____.

A)after an exercise
B)at the end of the day
C)before returning to the work place
D)all of the above
E)none of the above because participants will automatically reflect on team process and their normal work

Question 57

People joining together because of related jobs or because the structure of the organization design are called _____.

A)conflict management
B)a conglomeration
C)natural work teams
D)Johari Windows
E)none of the above

Question 58

Groupthink _____.

A)may occur when members adopt a soft line of criticism to others' ideas
B)usually results in improved group decisions
C)can result from group cohesiveness
D)all of the above
E)answers a and c

Question 59

Of the following,which has been documented to be the most effective OD intervention?

A)groupthink
B)Johari Window Model
C)team building
D)role analysis
E)all of the above

Question 60

The first step in a team development training meeting is _____.

A)conduct the meeting
B)set objectives
C)collect data
D)plan the meeting
E)initiate the team development meeting

Question 61

Those behaviors of one member (role incumbent)expected or prescribed by other group members is _____.

A)interface
B)role conflict
C)role ambiguity
D)role expectation
E)none of the above

Question 62

Compare team development in an organization to sports such as baseball,football,and basketball.

Question 63

Role negotiation involves _____.

A)negotiation between participants for certain types of performance
B)arbitration where a neutral party makes decisions
C)a functional approach to dealing with conflict
D)working with the team in an outdoor setting
E)none of the above

Question 64

Explain under what circumstances may teamwork NOT be appropriate.

Question 65

Role analysis is used to _____.

A)clarify role discrepancies
B)investigate role perceptions of bosses and subordinates
C)give rewards to group members
D)all of the above
E)answers a and b

Question 66

Explain what role analysis technique is including the terms role ambiguity and role conflict.

Question 67

Explain in what circumstances teamwork tends to be more appropriate.