Deck 1: A Framework for Interpersonal Skill Development

ملء الشاشة (f)
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سؤال
Which one of the following is the most important factor for bringing about the development of a new interpersonal skill?

A) the learner's perception of the need for change
B) the availability of a suitable change program
C) an encouraging mentor
D) learning objectives for the training program
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لقلب البطاقة.
سؤال
Effective communication with people is essential for carrying out more than ______ percent of the work conducted by most professional and managerial staff.

A) 50.
B) 20.
C) 90.
D) 10.
سؤال
The action plan in the learning model refers to

A) developing a series of steps in order to reach a goal.
B) gathering feedback on developmental needs.
C) putting strategic steps into action.
D) developing the necessary self-insights.
سؤال
The difference between soft skills and hard skills refers to the distinction between

A) intellectual and mechanical skills.
B) personal and job-related skills.
C) skills learned at school and skills learned in life.
D) interpersonal and technical skills.
سؤال
Positive political skills

A) are political actions with the company's best interests at heart.
B) help you influence others so as to bring positive change in the world.
C) help you satisfy your interests without being unethical or devious.
D) help you meet the company's interests without sacrificing personal values.
سؤال
A universal training need refers to

A) the most comprehensive type of need for change.
B) an area for skill improvement shared by many people.
C) a training need of most career beginners.
D) an urgent need for development.
سؤال
In the basic learning model, "assessing reality" refers to

A) researching whether a suitable training program is available.
B) estimating how far one is from reaching a goal.
C) figuring out if the person really has developmental needs.
D) being realistic about one's possibilities for promotion.
سؤال
A developmental need refers to

A) a person's level of motivation for change.
B) a person's need for change.
C) the goal of a skill development program.
D) the goal of a trainer.
سؤال
Which one is NOT a developmental need listed in the text?

A) Very few people listen to me.
B) People find me boring.
C) I rarely smile when I'm with other people.
D) I am poor at managing money.
سؤال
In the learning model, self-discipline is an especially important contributor to

A) asking for feedback.
B) establishing a goal.
C) choosing an action plan.
D) implementing the action plans.
سؤال
An important requirement at each stage of the model for acquiring skills is

A) personal satisfaction.
B) self-discipline.
C) encouragement from an outside source.
D) studying the appropriate model.
سؤال
The final step in the learning model is

A) assessing reality.
B) obtaining feedback.
C) frequent practice.
D) developing an action plan.
سؤال
The purpose of the development need inventory is to identify needs for development and

A) draw action plans for bringing about change.
B) specify responsibility for bringing about the change.
C) compare past successes with future goals.
D) compare one's own development needs with those of others.
سؤال
The first step in the learning model is

A) informal learning.
B) establishing a goal for change.
C) assessing reality.
D) developing an action plan.
سؤال
An important way of identifying developmental needs is through

A) reading biographies of leaders in your field.
B) the results of mental ability testing.
C) choosing the opposite of universal developmental needs.
D) feedback from others.
سؤال
Jobs requiring interaction with people require a combination of

A) technical skills and developmental needs.
B) effective skills in interpersonal relations and customer service.
C) effective skills in interpersonal relations and technical work.
D) leadership skills and interpersonal skills.
سؤال
A need NOT covered in this text under universal training needs is

A) understanding individual differences.
B) understanding corporate structure.
C) developing leadership skills.
D) customer service skills.
سؤال
A key aspect of interpersonal skills training is that the

A) skills can be put into practice.
B) learner overcomes all developmental needs.
C) learner forms good interpersonal relations with the other learners.
D) skills are placed into memory.
سؤال
Which is a universal training need that includes positive self-talk?

A) Interpersonal communication
B) Motivating others
C) Positive political skills
D) Self-esteem and self-confidence
سؤال
Interpersonal relations refer mostly to

A) employer-employee problems.
B) relationships with people.
C) how our work habits affect other people.
D) relationships among co-workers.
سؤال
Which one of the following experiences is likely to do you the most good in terms of developing interpersonal job skills?

A) having co-workers who treat you like a teammate
B) having a highly motivated manager
C) having to influence without authority
D) influencing subordinates (workers who report to you directly)
سؤال
A good example of informal learning would be

A) taking a course in golf or tennis.
B) attending a seminar with friends.
C) studying a text or manual by yourself.
D) acquiring a skill by observing a more experienced worker.
سؤال
Informal learning on the job generally refers to learning that

A) takes place naturally outside of a traditional learning environment.
B) results in acquiring hard skills.
C) results in acquiring soft skills.
D) is unrelated to the job.
سؤال
Which one of the following has been identified as a powerful on-the-job learning experience?

A) influencing others when you have considerable authority
B) dealing with problem employees
C) dealing with familiar responsibilities on a regular basis
D) having a boss who agrees with you in almost all areas
سؤال
Internal customers are

A) Customers who have been associated with your organization for ten years or more
B) People within your company for whom you perform a service as part of your job
C) Customers within your region
D) People who are given preferred pricing on your products
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ملء الشاشة (f)
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Deck 1: A Framework for Interpersonal Skill Development
1
Which one of the following is the most important factor for bringing about the development of a new interpersonal skill?

A) the learner's perception of the need for change
B) the availability of a suitable change program
C) an encouraging mentor
D) learning objectives for the training program
A
2
Effective communication with people is essential for carrying out more than ______ percent of the work conducted by most professional and managerial staff.

A) 50.
B) 20.
C) 90.
D) 10.
A
3
The action plan in the learning model refers to

A) developing a series of steps in order to reach a goal.
B) gathering feedback on developmental needs.
C) putting strategic steps into action.
D) developing the necessary self-insights.
A
4
The difference between soft skills and hard skills refers to the distinction between

A) intellectual and mechanical skills.
B) personal and job-related skills.
C) skills learned at school and skills learned in life.
D) interpersonal and technical skills.
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افتح القفل للوصول البطاقات البالغ عددها 25 في هذه المجموعة.
فتح الحزمة
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5
Positive political skills

A) are political actions with the company's best interests at heart.
B) help you influence others so as to bring positive change in the world.
C) help you satisfy your interests without being unethical or devious.
D) help you meet the company's interests without sacrificing personal values.
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 25 في هذه المجموعة.
فتح الحزمة
k this deck
6
A universal training need refers to

A) the most comprehensive type of need for change.
B) an area for skill improvement shared by many people.
C) a training need of most career beginners.
D) an urgent need for development.
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 25 في هذه المجموعة.
فتح الحزمة
k this deck
7
In the basic learning model, "assessing reality" refers to

A) researching whether a suitable training program is available.
B) estimating how far one is from reaching a goal.
C) figuring out if the person really has developmental needs.
D) being realistic about one's possibilities for promotion.
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 25 في هذه المجموعة.
فتح الحزمة
k this deck
8
A developmental need refers to

A) a person's level of motivation for change.
B) a person's need for change.
C) the goal of a skill development program.
D) the goal of a trainer.
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 25 في هذه المجموعة.
فتح الحزمة
k this deck
9
Which one is NOT a developmental need listed in the text?

A) Very few people listen to me.
B) People find me boring.
C) I rarely smile when I'm with other people.
D) I am poor at managing money.
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 25 في هذه المجموعة.
فتح الحزمة
k this deck
10
In the learning model, self-discipline is an especially important contributor to

A) asking for feedback.
B) establishing a goal.
C) choosing an action plan.
D) implementing the action plans.
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 25 في هذه المجموعة.
فتح الحزمة
k this deck
11
An important requirement at each stage of the model for acquiring skills is

A) personal satisfaction.
B) self-discipline.
C) encouragement from an outside source.
D) studying the appropriate model.
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 25 في هذه المجموعة.
فتح الحزمة
k this deck
12
The final step in the learning model is

A) assessing reality.
B) obtaining feedback.
C) frequent practice.
D) developing an action plan.
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 25 في هذه المجموعة.
فتح الحزمة
k this deck
13
The purpose of the development need inventory is to identify needs for development and

A) draw action plans for bringing about change.
B) specify responsibility for bringing about the change.
C) compare past successes with future goals.
D) compare one's own development needs with those of others.
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 25 في هذه المجموعة.
فتح الحزمة
k this deck
14
The first step in the learning model is

A) informal learning.
B) establishing a goal for change.
C) assessing reality.
D) developing an action plan.
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 25 في هذه المجموعة.
فتح الحزمة
k this deck
15
An important way of identifying developmental needs is through

A) reading biographies of leaders in your field.
B) the results of mental ability testing.
C) choosing the opposite of universal developmental needs.
D) feedback from others.
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 25 في هذه المجموعة.
فتح الحزمة
k this deck
16
Jobs requiring interaction with people require a combination of

A) technical skills and developmental needs.
B) effective skills in interpersonal relations and customer service.
C) effective skills in interpersonal relations and technical work.
D) leadership skills and interpersonal skills.
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 25 في هذه المجموعة.
فتح الحزمة
k this deck
17
A need NOT covered in this text under universal training needs is

A) understanding individual differences.
B) understanding corporate structure.
C) developing leadership skills.
D) customer service skills.
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 25 في هذه المجموعة.
فتح الحزمة
k this deck
18
A key aspect of interpersonal skills training is that the

A) skills can be put into practice.
B) learner overcomes all developmental needs.
C) learner forms good interpersonal relations with the other learners.
D) skills are placed into memory.
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 25 في هذه المجموعة.
فتح الحزمة
k this deck
19
Which is a universal training need that includes positive self-talk?

A) Interpersonal communication
B) Motivating others
C) Positive political skills
D) Self-esteem and self-confidence
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 25 في هذه المجموعة.
فتح الحزمة
k this deck
20
Interpersonal relations refer mostly to

A) employer-employee problems.
B) relationships with people.
C) how our work habits affect other people.
D) relationships among co-workers.
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 25 في هذه المجموعة.
فتح الحزمة
k this deck
21
Which one of the following experiences is likely to do you the most good in terms of developing interpersonal job skills?

A) having co-workers who treat you like a teammate
B) having a highly motivated manager
C) having to influence without authority
D) influencing subordinates (workers who report to you directly)
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 25 في هذه المجموعة.
فتح الحزمة
k this deck
22
A good example of informal learning would be

A) taking a course in golf or tennis.
B) attending a seminar with friends.
C) studying a text or manual by yourself.
D) acquiring a skill by observing a more experienced worker.
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 25 في هذه المجموعة.
فتح الحزمة
k this deck
23
Informal learning on the job generally refers to learning that

A) takes place naturally outside of a traditional learning environment.
B) results in acquiring hard skills.
C) results in acquiring soft skills.
D) is unrelated to the job.
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 25 في هذه المجموعة.
فتح الحزمة
k this deck
24
Which one of the following has been identified as a powerful on-the-job learning experience?

A) influencing others when you have considerable authority
B) dealing with problem employees
C) dealing with familiar responsibilities on a regular basis
D) having a boss who agrees with you in almost all areas
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 25 في هذه المجموعة.
فتح الحزمة
k this deck
25
Internal customers are

A) Customers who have been associated with your organization for ten years or more
B) People within your company for whom you perform a service as part of your job
C) Customers within your region
D) People who are given preferred pricing on your products
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 25 في هذه المجموعة.
فتح الحزمة
k this deck
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فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 25 في هذه المجموعة.