Deck 3: Communication Patterns in the Helping Process

Question 1

Which of the following describes people with disabilities?

A)all disabilities are visible to others.
B)there is a wide range of disabilities clients may experience.
C)most disabilities impact a client's ability to learn.
D)a disability always impacts a person's health.

Answer 1

there is a wide range of disabilities clients may experience.

Question 2

Karasu (1992)observed that helpers tend to __________ the power of listening and to __________ the power of speaking.

A)deny,acknowledge
B)acknowledge,deny
C)underestimate,overestimate
D)overestimate,underestimate

Answer 2

underestimate,overestimate

Question 3

When a communication mismatch occurs in the context of a cross-cultural helping dyad,there is an increased risk of

A)premature termination of the session by the client.
B)inability of the helper to establish rapport with the client.
C)cultural oppression of the client.
D)all of the above.

Answer 3

all of the above.

Question 4

Clients often approach helping with thoughts such as,"I know that I need help",and "I wish I weren't here".Given this dual set of motivations,helpers may anticipate that clients will engage in __________ communication at times.

A)conflicting and contradictory
B)conflicting and complementary
C)complementary and contradictory
D)complementary and congruent

Question 5

A conversation becomes 'gendered' when:

A)gender is discussed.
B)gender influences what you say and how you relate to others.
C)someone is being sexually harassed.
D)Someone is being sexist.

Question 6

Pittman (1985)coined the term __________ to describe the role of helpers in helping clients examine traditional and modern socialization and communication styles.

A)gender broker
B)cultural nuance cultivator
C)cultural dimension navigator
D)patriarchal structure disassembler

Question 7

Research suggests that many helpers have:

A)no opportunity to work with LGBTQ clients.
B)only worked with LGBTQ clients.
C)prejudicial beliefs that affect the therapeutic relationship with LGBTQ clients.
D)no access to support and competency training for working with LGBTQ clients.

Question 8

Which of the following is NOT recommended practice in the therapeutic use of silence in a helping session?

A)Allow clients to determine when to terminate helper-induced silence.
B)If clients appear uncomfortable with a silence,invite them to "just say whatever comes to mind".
C)Use silence to calm confused or psychotic clients.
D)If clients appear to be struggling with a silence,acknowledge that it sometimes can be difficult to decide what to say next.

Question 9

Challenges when working with immigrant and refugee clients include:

A)language barriers.
B)cultural barriers.
C)mistrust of the helper.
D)all of the above.

Question 10

Which of the following does NOT apply to the concept of ritualized patterns of communication?

A)situation specific
B)suspension of previous style of interaction
C)idiosyncratic to the individual involved
D)trademark interaction style

Question 11

The judicious and deliberate use of silence by the helper may be effective in

A)pacing the interview.
B)communicating compassion and caring.
C)helping the client develop insight into defense mechanisms.
D)accomplishing all of the above.

Question 12

An important differentiation between immigrant and refugee clients is:

A)immigrants have migrated voluntarily and refugees have been forced to migrate.
B)immigrants are pushed out of their country and refugees are pulled to their new country.
C)immigrants have never suffered traumatic experiences at home,whereas refugees have.
D)immigrants are better able to afford counseling,whereas refugees often arrive here in poverty.

Question 13

Discuss various ways in which different racial/ethnic groups differ in their communication styles.Provide some cultural-specific examples.

Question 14

All of the following are common communication problems helpers experience with disabled clients EXCEPT:

A)helpers may fear to say the wrong thing.
B)helping sessions may be terminated prematurely.
C)helpers may struggle with boundary crossing with clients.
D)helpers may use biased language with clients.

Question 15

Suggestions for working competently with LGBTQ clients include all of the following EXCEPT:

A)minimize heterosexist bias in your language.
B)engage in self-reflection about your own gender identity and sexual orientation,
C)always self-disclose your gender identity and sexual orientation to clients.
D)be aware that language with LGBTQ clients is always evolving and varies for each client.

Question 16

With respect to helper-induced silence,unintentional silence is often used:

A)as a reflection of his or her tendency to hide,withhold,and self-protect.
B)unsystematically when at a loss for words.
C)to deliberately reduce helper activity and to transfer responsibility to the client.
D)to avoid interfering with or impeding the client's momentum.

Question 17

Developing a conversation style that is _________________ rather than ____________________ is important in working effectively with clients with disabilities.

A)direct and respectful;avoidant or condescending.
B)straight forward;confusing.
C)simple;complicated.
D)understanding and empathetic;clinical.

Question 18

How is transgendered status different from lesbian,gay,or bisexual status?

A)it is biological.
B)it is more socially accepted.
C)it relates to gender identity instead of sexual orientation.
D)it relates to sexual orientation instead of gender identity.

Question 19

Four potential communication barriers in cross-cultural helping that have been identified by Pedersen and Ivey (1993)include: verbal and nonverbal language problems,interference from preconceptions and stereotyping,erroneous evaluation,and __________.

A)arrogance
B)stress
C)indifference
D)inflexibility

Question 20

Perpetuation of gender roles is damaging to:

A)men.
B)women.
C)both men and women.
D)none of the above.

Question 21

Discuss the role of silence in the helping session.When might it foster therapeutic benefit? When might it negatively impact the helping session? What are some cultural and gender considerations related to silence in the helping session?

Question 22

Immigrants and refugees face many struggles as they migrate to our country and seek help.Discuss the similarities and differences a helper will experience when working with these populations.

Question 23

Discuss gender issues that influence communication patterns.Identify approaches that will promote gender-sensitive communication in the helping context.

Question 24

Given the increasing likelihood that helpers will encounter clients with disabilities,identify communication patterns and styles that will foster a healthy therapeutic alliance when working with clients who are living with disabilities.

Question 25

Describe the barriers LGBTQ clients face and what helpers can do to overcome these barriers and effectively communicate with their clients.