Deck 2: Business Processes, Information Systems and Information

Question 1

To design an improved process,it is necessary to understand the existing process.

Answer 1

True

Question 2

According to the business process modeling notation standard,the start of a business process is symbolised by a circle having a thick border.

Answer 2

False

Question 3

Which of the following statements is true about roles in a business process?

A)The name of the role is written at the top of the swimlane.
B)A given role should be fulfilled by just one person.
C)An employee can be associated with only one particular role.
D)Activities of a business process are made up of roles.

Answer 3

A

Question 4

A ________ is a network of activities for accomplishing a business function.

A)workgroup
B)business portfolio
C)task force
D)business process

Question 5

A role is a subset of activities in a business process.

Question 6

According to the business process modeling notation standard,the end of a business process is symbolised by a circle having a narrow border.

Question 7

A ________ is a subset of the activities in a business process that is performed by an actor.

A)data flow
B)sequence flow
C)resource
D)role

Question 8

A(n)________ is a collection of data that is stored within business records.

A)resource
B)activity
C)repository
D)role

Question 9

Which of the following statements is true about business process modeling notation?

A)The medium of data delivery is unimportant in a BPMN diagram.
B)A subprocesss is indicated by a rectangle with a circle inside it.
C)Sequence flows are indicated by dashed lines.
D)Data flows are indicated by solid labeled lines.

Question 10

________ represent the movement of data from one activity to another.

A)Data charts
B)Data flows
C)Data buses
D)Data modules

Question 11

In swimlane format,________ are specific tasks that need to be accomplished as part of a business process.

A)resources
B)databases
C)repositories
D)activities

Question 12

According to the business process modeling notation,the end of a business process is symbolised by a ________.

A)square having a narrow border
B)square having a thick border
C)circle having a narrow border
D)circle having a thick border

Question 13

Members of a team in a company need to understand business processes since they need to evaluate new technologies.

Question 14

According to the business process modeling notation standard,an activity with a boxed plus sign inside it indicates a ________.

A)subprocess
B)sequence flow
C)data flow
D)data repository

Question 15

According to the business process modeling notation standard,the start of a business process is symbolised by a ________.

A)circle having a thick border
B)circle having a narrow border
C)square having a narrow border
D)square having a thick border

Question 16

According to the business process modeling notation standard,solid lines between activities are called sequence flows.

Question 17

Which of the following statements is true of swimlane formats?

A)A particular role may be fulfilled by many people.
B)Roles are written at the top of a swimlane as names can be ambiguous.
C)An information system cannot fulfill a role by itself.
D)Each swimlane shows the activities to be performed by one actor.

Question 18

Activities within a business process are shown in ________.

A)rectangles
B)squares
C)diamonds
D)circles

Question 19

Data flows represent the movement of data from one activity to another.

Question 20

Swimlane format is a graphical arrangement in which all of the activities for a given role are shown in a single vertical lane.

Question 21

The outermost components of the IS framework ________.

A)are the costliest components in the framework
B)can take action
C)form a bridge between the human and computer sides
D)represent sunk costs

Question 22

A collection of files on the Internet is a repository.

Question 23

Which of the following statements is true of using an information system to improve process quality?

A)Information systems can improve process efficiency but not process effectiveness.
B)Development of information systems should be done solely by technical personnel.
C)A process that uses a labour saving information system may not be efficient.
D)The quality of performance analysis remains the same with the implementation of an information system.

Question 24

Which of the following statements is true of business processes?

A)Process effectiveness is determined by the ratio of benefits to costs.
B)Cost of infrastructure is not included under cost of business process.
C)An effective business process enables an organisation to accomplish its strategy.
D)If two versions of a business process create the same benefit,then the higher cost one is more efficient.

Question 25

Buyers read vendor and product data from the vendor data repository,but they don't write data to it.

Question 26

Process quality can be measured in two dimensions: process effectiveness and process efficiency.

Question 27

In some business processes,a role can be fulfilled by an information system.

Question 28

Briefly describe activities and roles in swimlane format.

Question 29

When work that was formerly done by people has been moved to computers,it is said to be ________.

A)documented
B)outsourced
C)automated
D)systematised

Question 30

An effective business process enables an organisation to accomplish its strategy.

Question 31

The ________ component of the IS framework provides instructions for people.

A)data
B)software
C)procedure
D)information

Question 32

What is a business process? Define activities.

Question 33

The software and procedure components of the IS framework are both ________.

A)actors
B)sets of instructions
C)bridges between the human side and the computer side
D)the outermost components

Question 34

A repository can be printed records stored in a shoebox or a collection of files in the cloud.

Question 35

________ is the ratio of benefits to costs.

A)Performance rating
B)Scalability
C)Efficiency
D)Effectiveness

Question 36

Which of the following pairs consists of the two actors in an information system?

A)hardware and people
B)procedures and people
C)software and hardware
D)data and software

Question 37

Briefly describe a repository.

Question 38

Briefly describe data flows.

Question 39

In an IS framework,________ is the bridge between the computer side on the left and the human side on the right.

A)software
B)data
C)information technology
D)hardware

Question 40

Automation of a process activity consists of moving work from the ________ of the symmetrical five-component framework.

A)computer side to the human side
B)data side to the procedures side
C)human side to the computer side
D)software side to the hardware side

Question 41

The fact that Joe works 9 hours per day is an example of ________.

A)a record
B)information
C)data
D)content

Question 42

Data that is summed is called information.

Question 43

Automation is the process in which instructions for humans are transferred to instructions for hardware.

Question 44

Automation moves work from the software component to the data component.

Question 45

Procedures act as the bridge between the computer and human sides of the five-component framework of an IS.

Question 46

Information is data presented in a meaningful context.

Question 47

In an IS framework,data is considered to be a part of the computer side.

Question 48

The outermost components of the symmetrical five-component framework of an IS are data and procedures.

Question 49

Effectiveness is the ratio of benefits to costs.

Question 50

In the five-component framework of an IS,data is the bridge between the computer side and the human side.

Question 51

One of the major benefits of an information system is labour savings.

Question 52

________ is defined as recorded facts or figures.

A)Substance
B)Content
C)Information
D)Data

Question 53

Information is data processed by grouping,comparing,or other similar operations.

Question 54

Information systems can improve process efficiency but not process effectiveness.

Question 55

Describe the benefits of using an information system to store vendor and product-related data.

Question 56

Describe the process of automation against the background of the five-component framework of an information system.

Question 57

In the five-component framework of an IS,the actors are hardware and people.

Question 58

John's height is 6 feet 3 inches.This is an example of ________.

A)information
B)content
C)a record
D)data

Question 59

An activity is considered automated when it is characterised by people following procedures.

Question 60

In an IS framework,software and procedure components are both sets of instructions.

Question 61

________ information is information that directly pertains both to the context and to the subject.

A)Timely
B)Measurable
C)Relevant
D)Expensive

Question 62

Accurate information is information that is based on correct and complete data,and has been processed correctly.

Question 63

Data delivered with active graphics need not be cross-checked for accuracy.

Question 64

Which of the following refers to information that is based on correct and complete data and has been processed correctly,as expected?

A)accurate information
B)timely information
C)relevant information
D)measurable information

Question 65

Relevant data are those which aptly pertain both to the context and to the subject.

Question 66

Which of the following statements is true about data characteristics of quality information?

A)Data that appears on any Web page is reliable.
B)The timeliness of information can be measured against events.
C)Accurate information can be conceived from inaccurate data.
D)Information systems that produce real time data are less expensive than those that produce data at a later time.

Question 67

Explain data with an example.

Question 68

Average wage is knowledge that can be derived from the data of individual wages.

Question 69

The major benefit of using an information system is that the data stored in databases and other repositories can readily be processed to produce information.

Question 70

Which of the following is a characteristic of good information?

A)It must be freely available.
B)It must be based on incomplete data.
C)It must be more than just barely sufficient.
D)It must be contextually relevant.

Question 71

As long as information is relevant and timely,it need not always be complete.

Question 72

Just barely sufficient information is information that is sufficient for the purpose for which it is generated.

Question 73

Which of the following statements is true regarding the characteristics of good information?

A)Accurate information can be based on incomplete data.
B)Information must hold an appropriate relationship between its cost and its value.
C)Good information is just recorded facts and figures.
D)Information needs to be more than just barely sufficient for the purpose for which it is generated.

Question 74

Data is knowledge derived from information.

Question 75

Timeliness of information can be measured against events.

Question 76

Define information.

Question 77

The quality of thinking determines the quality of the information that is produced.

Question 78

Users develop work-arounds when data from an information system is unreliable.

Question 79

A monthly report that arrives 6 weeks late is an example of information that is not ________.

A)accurate
B)relevant
C)timely
D)sufficient

Question 80

As the CEO of a call centre,which of the following information is good information for you?

A)department-level averages of revenue generation figures
B)hourly variance reports of performance parameters in each queue
C)daily reports of call abandons due to system downtime
D)lists of stationery usage consolidated weekly