Deck 9: Implementation

Question 1

To make a clear statement about its commitment to quality and accuracy, a police department would most likely use

A) matrix algebra
B) expediters
C) ISO 9000
D) compliance management
E) golden fleece awards

Answer 1

ISO 9000

Question 2

Which of the following is NOT an advantage of contracting? (A) greater efficiency
(B) frees public administrators from routine details
(C) makes it easier to tell where the public sector begins and ends
(D) increases flexibility
(E) can be used to promote social and economic objectives

Answer 2

C

Question 3

Why do Pressman and Wildvasky think joint action in implementing public programs is so complex? Why does Eleanor R.Bowen disagree?

Answer 3

not answered

Question 4

In contrast to contracting, franchises, grants, and other arrangements between the public sector and the private sector, _______________ suggest that both sectors share risks and responsibilities. (A) vouchers
(B) voluntary associations
(C) divestitures
(D) public corporations
(E) partnerships

Question 5

Piling on, easy money, not our problem, and tokenism are all cited by Eugene Bardach to

A)evaluate and analyze the process of implementation by a system of games.
B)confuse your associates with gobbledygook.
C)describe the complexity of joint action.
D)illustrate political corruption at the local level.
E)describe the strategies and tactics that agency heads use to avoid increased political control.

Question 6

What are the two basic methods or institutions for obtaining the "full and open competition" established by the Federal Acquisition Regulation (FAR)? (A) equitable adjustment and the US Court of Federal Claims
(B) sealed bidding and competitive negotiation
(C) Federal Property and Administrative Services Act and the Office of Procurement Policy
(D) sealed offer and competitive offer
(E) closed bidding and open bidding

Question 7

"Instead of inspecting for defects, improve the processes.End the practice of awarding contracts on price tag alone.Seek the best quality and work to achieve it with a single supplier.Lower-level managers must believe that they can, without fear, ask questions.Eliminate slogans, exhortations, numerical goals, and targets for the work force.Eliminate work standards and quotas." These ideas are most closely associated with

A)George S.Odiorne.
B)Shoshana Zuboff.
C)J.M.Juran.
D)W.Edward Fleming
E)Rosabeth Moss Kanter.

Question 8

In The Challenger Launch Decision, Diane Vaughn suggests a mechanism she calls:

A) the mature team
B) escalation
C) normalization of deviancy
D) shifting the burden
E) limits to success

Question 9

In Friendly Fire, Scott

A)Snook suggests a mechanism he calls (A) crisis heroism
(B) practical drift
(C) the tragedy of the Commons
(D) information anxiety
(E) fixes that fail

Question 10

Streamlining refers to

A)a method for doing "quick and dirty" evaluations.
B)the Rule of 72.
C)reorganizing around outcomes-customers, products, and process-not functions.
D)a method of enhancing the feedback process during implementation.
E)an innovative approach to contracting in which there are only very general procedures for directing employees.

Question 11

Which of the following statements about management by objectives (MBO) is INCORRECT? (A) A disadvantage of MBO is that managers are frequently reluctant to give feedback.
(B) MBO is a process whereby superior and subordinate managers of an organization jointly identify its common goals
(C) Organizations that effectively use MBO are 44.6% more productive than those that don't.
(D) MBO can cause employees to neglect important unmeasurable parts of their jobs.
(E) MBO can reduce the amount of paperwork within an organization.

Question 12

As Malcolm K.Sparrow shows in The Regulatory Craft, the main objective in ____________ is to leverage limited resources through careful planning, control, and targeting. (A) case management
(B) compliance management
(C) cutback management
(D) the PDCA cycle
(E) quality circles

Question 13

Jeffrey L.Pressman and Aaron Wildavsky's classic analysis of the Economic Development Administration's implementation efforts in Oakland, California, showed the terrible complexity of joint action.Some scholars say this view is overly pessimistic.Which of the following is NOT a strong argument against the Pressman-Wildavsky position?

A)Probability of program completion is function of participants' level of agreement
B)It does not allow for persistence.
C)Program elements may be collected into packages.
D)It fails to allow for the bandwagon effect.
E)There is an inconsistency in the way Pressman and Wildavsky apply reductionist principles.

Question 14

The Environmental Protection Agency has constructed the above network for a project and estimated the most likely times in weeks for the various activities.What is the critical path?

A)18 weeks
B)24 weeks
C)26 weeks
D)45 weeks
E)52 weeks

Question 15

List and briefly discuss some of the games Bardash sees occurring during implementation.

Question 16

The Philadelphia office of the Department of Veterans Affairs uses _____________ to improve many of its processes.Similarly, the Defense Distribution Depot tries to mimic the distribution processes of such private carriers as Federal Express and UPS. (A) scheduling models
(B) reengineering
(C) total quality management
(D) streamlining
(E) benchmarking

Question 17

In The Fifth Discipline, Peter Senge explains

A) the dangers of micromanaging
B) the importance of expediters
C) the importance of seeing the whole
D) the importance of follow-up
E) ways of improving participative decision making

Question 18

What is privatization?

Question 19

Which of the following is NOT an aspect or step in case management?

A)Acquisition
B)Articulation
C)Screening
D)Prioritization
E)Scope definition

Question 20

Suppose that you are writing a position paper to persuade the management of your agency to accept your idea.You might write a paper in which you present all the details and computations that you find important.Or you might say to yourself, "What I am trying to do is to convince management.If they are going to be convinced, what has happened? I'll have to meet their objections.Now what are those objections likely to be?" If you take the latter approach, you are probably using a process Richard
F)Elmore calls: (A) lateral thinking
(B) backward mapping
(C) scenario writing
(D) brainstorming
(E) thinking like a CEO

Question 21

What is compliance management?

Question 22

How does backward mapping work?

Question 23

Explain how government uses the franchise arrangement to deliver services

Question 24

Explain reengineering and discuss its limits.

Question 25

"Much of what public sector organizations do involves case management." Explain.

Question 26

What are the strengths and weaknesses of a management-by-objectives system?

Question 27

Why do some think public-private partnerships are an attractive way to deliver services?

Question 28

What are the lessons of the case study "Friendly Fire" for every organization?

Question 29

Why is the distinction between micromanagement and management-by-exception important?

Question 30

Federal Acquisition Regulation (FAR) establishes two basic methods of obtaining full and open competition in government contracts.Identify these two methods and explain how they differ.

Question 31

Discuss the advantages and disadvantages of government contracting.

Question 32

In the case study "Friendly Fire," how did practical drift occur?

Question 33

Compare and contrast the following three scheduling models: Gantt chart, CPM, and PERT.

Question 34

What is Total Quality Management?