Deck 1: An Introduction to Technical Communication

Question 1

Some HPI intervention techniques include

A)health and wellness incentives.
B)bonuses.
C)zero-tolerance rules.
D)All of these answers are correct.
E)A and B only

Answer 1

D

Question 2

How can you use a Wiki in your dispersed team?

A)to asynchronously track group projects
B)for group authoring, editing, and reviewing older versions of text
C)for e-mailing and instant messaging
D)All of these answers are correct.
E)A and B

Answer 2

E

Question 3

Electronic conferencing tools are one type of groupware used for collaboration in virtual teams. Such electronic tools include

A)message and discussion boards.
B)videoconferences and teleconferences.
C)instant messaging and e-mail.
D)All of these answers are correct.
E)A and B only

Answer 3

E

Question 4

Technical communication uses two main types of communication channels. Sometimes the channels can overlap. Which type of channel(s)would be best suited for initially informing an employee of a forthcoming layoff?

A)written
B)oral
C)either A or B
D)both A and B

Question 5

Technical writing focuses on products and services.

Question 6

About 30 percent of all jobs are described as "writing intense."

Question 7

Oral communication channels in the field of technical communication include

A)a corporate Web site.
B)training sessions.
C)online help screens.
D)blogs.
E)instant messaging.

Question 8

HPI can be used to solve problems in teamwork.

Question 9

The reason(s)dispersed teams may be used by a corporation is (are)

A)employees are located across time and space.
B)employees work in different cities, states, or countries.
C)employees work different shifts.
D)All of these answers are correct.
E)A and B

Question 10

When team members from varied disciplines provide their input, it is called collaboration.

Question 11

Diverse teams consist of

A)people with different areas of expertise, such as engineers, accountants, technical communicators graphic artists.
B)people with different academic credentials, such as a GED, high school diploma, or some colleg coursework.
C)people who represent different cultures, ages, genders, and races.
D)All of these answers are correct.
E)A and C

Question 12

According to the National Commission on Writing for America's Families, Schools and Colleges, writing is a critical skill in

A)banking.
B)knowing your team.
C)banking, finance, insurance and real estate.
D)computer fields.

Question 13

To communicate successfully, you must adapt to different channels of communication.

Question 14

A team's collaborative approach can be which of the following?

A)segmented
B)individualistic
C)practical
D)A and C only
E)All of these answers are correct.

Question 15

The textbook provides various reasons why technical communication is important. From an employer's perspective, which of the following is most important?

A)Technical and business writing differ from other types of writing.
B)This type of writing costs and earns money.
C)Technical and business writing depend on factual documentation.
D)Your purpose is determined by your audience.

Question 16

What is true about using technologies for collaboration?

A)Technologies are not equal.
B)Some allow for more interactivity than others
C)Some are more synchronous than others.
D)All of the above.

Question 17

Collaboration is more important than silo building in the workplace.

Question 18

Knowing how to communicate in the workplace will help you influence people.

Question 19

Technical communication channels generally include which of the following?

A)memos, letters, reports, and essays
B)brochures, proposals, resumes, and journal entries
C)e-mail, letters, newsletters, and Web sites
D)letters, reports, poetry, and memos

Question 20

Which of the following is a guideline for establishing teamwork?

A)Establish a team leader.
B)Hold yourself responsible for how well your audience understands your message.
C)Take a stand on an issue.
D)Avoid shun words.

Question 21

HPI lists 10 possible causes of conflict in collaborative projects. Identify at least five of these causes and discuss the problems that come from each one; include examples of your own or from the textbook.

Question 22

Discuss how you would use collaboration channels for your dispersed team. Provide specific examples along with justifications for their uses.