Deck 4: Structuring the Interview

Question 1

There are ten closing techniques recommended for interviewers. Among them are:

A)offer to answer questions, declare completion of your purpose, and express appreciation.
B)state that is all, stand up and move away, and close your notebook.
C)stop talking, ask if the interviewee has any questions, and give the interviewee your business card.
D)use humor, stand up, shake hands, and express appreciation.

Answer 1

A

Question 2

Compare and contrast highly scheduled, and highly scheduled standardized, interviews.

Answer 2

Answer will vary.

Question 3

What are the major advantages of using an inverted funnel sequence?

Answer 3

Answer will vary.

Question 4

There are a number of common structures used in developing an interview guide. Among them are

A)topical, familiarity, and unknown.
B)color-coded, replicative, and bar coded.
C)topical, time, and cause-effect.
D)front-to-back, space, and incorrect to correct.

Question 5

Develop a five-question funnel sequence for an interview on a soldier's experience in Iraq.

Question 6

Compare and contrast an interview guide and an interview schedule.

Question 7

When might you consider organizing questions into a quintamensional design sequence?

Question 8

List five nonverbal closing actions.

Question 9

Compare and contrast the hourglass and diamond sequences.

Question 10

Closing an interview typically has three primary functions:

A)stop the flow of information, let the other party know you are finished, and leave-taking.
B)terminate the interview but not the relationship, express supportiveness of the relationship, and summarize the interview.
C)motivate the interviewee to give last comments, hush the interviewee tactfully, and signal you have the information needed.
D)close off further comments, avoid a false closing, and maintain the relationship.

Question 11

What are the essential functions of openings in interviews?

Question 12

Compare a false closing with a failed departure.

Question 13

Interview schedules can best be described as

A)open, closed, and random.
B)inverted, selective, and data-based.
C)nonscheduled, moderately, highly, and highly scheduled standardized.
D)scheduled, nonscheduled, and standardized.

Question 14

List the steps in the quintamensional design sequence.

Question 15

Write an appropriate opening (closing) for the following situation: You are interviewing an author of a best selling book on terrorism.

Question 16

A topical sequence can be described as

A)treating topics in a chronological order.
B)following natural divisions of a topic.
C)arranging topics according to geographical areas.
D)treating causes and effects topically.

Question 17

An interview guide consists of

A)major questions and some probing questions.
B)an outline of topics and subtopics.
C)all questions but no answer options.
D)all questions and answer options.

Question 18

How can you reduce relational uncertainty in the early part of an interview?

Question 19

Compare and contrast cause-effect and problem-solution sequences for structuring an interview guide.

Question 20

Define each of the question sequences.

Question 21

Lillian Glass found which of the following male behavioral patterns?

A)give fewer compliments
B)avoid eye contact
C)make direct accusations
D)all of the above

Question 22

Effective nonverbal openings depend on how you

A)look.
B)act.
C)say.
D)all of the above

Question 23

Sales interviews often use which type of opening to motivate people to participate?

A)offer an incentive or reward
B)request for advice or assistance
C)explain how a problem was discovered
D)summarize a problem

Question 24

If a volunteer was interviewing individuals in the community about illiteracy and the services at the Literacy Project, which sequence for the outline might be useful?

A)problem-solution
B)space
C)time
D)topical

Question 25

A museum tour guide who prepares an interviewing guide for a group viewing paintings in one room will likely use what outline sequence?

A)topical
B)cause to effect
C)space
D)problem-solution

Question 26

Journalists traditionally employ which topical guide?

A)how many, how long, under what circumstances, and why
B)what, when, where, who, how, and why
C)what happened, when did it happen, and why did it happen
D)when, where, why

Question 27

A failed departure takes place when

A)a "slip of the lip" negatively affects what has taken place.
B)an interview begins again when verbal and nonverbal signals indicate that the closing was commencing.
C)you run into a party some time after you have said your goodbyes.
D)you introduce a new topic during the closing.

Question 28

In highly scheduled standardized interviews, respondents cannot do which of the following?

A)explain
B)amplify
C)qualify
D)all of the above

Question 29

Opening techniques may

A)orient the other party.
B)serve as complete openings.
C)build rapport.
D)all of the above

Question 30

"A survey of homeowners has discovered that 85% of those in this neighborhood would like a bird habitat included in the new Nature Park."

A)summarizes the problem
B)states the purpose
C)explains how a problem was discovered
D)requests advice or assistance

Question 31

Which of the following is NOT an element of orientation in an interview?

A)explain the purpose
B)explain how information will be used
C)explain why and how you selected the other party
D)create feelings of goodwill

Question 32

Which of the following use the moderately scheduled interview?

A)journalists
B)lawyers
C)insurance investigators
D)all of the above

Question 33

A police investigator is most likely to operate from

A)an interview outline.
B)a moderately scheduled interview.
C)a highly scheduled interview.
D)a highly scheduled standardized interview.

Question 34

LaRay Barna writes that:

A)The aura of similarity is a serious stumbling block to successful intercultural communication.
B)The aura of similarity is a major asset to successful intercultural communication.
C)The aura of dissimilarity is a serious stumbling block to successful intercultural communication.
D)The aura of dissimilarity is a major asset to successful intercultural communication.

Question 35

Lillian Glass has discovered that men, when compared to women,

A)make indirect accusations.
B)tend to avoid eye contact.
C)touch others less often.
D)give more compliments.

Question 36

Which of the following is NOT included in a traditional journalist's guide?

A)what
B)when
C)where
D)source

Question 37

The two-step process of the interview opening includes

A)self-introduction and opening question.
B)rapport and opening question.
C)rapport and orientation.
D)greeting and opening question.

Question 38

A survey interviewer is most likely to use a

A)nonscheduled interview.
B)moderately scheduled interview.
C)highly scheduled interview.
D)highly scheduled standardized interview.

Question 39

What factors may affect the norms for opening interviews?

A)organizational traditions
B)culture
C)status differences
D)all of the above

Question 40

"I am conducting a survey of homeowners to discover their ideas on a bird habitat in the Nature Park," is an example of which type of opening technique?

A)state the purpose
B)summarize the problem
C)explain how a problem was discovered
D)request for advice or assistance

Question 41

False closings occur when your verbal and nonverbal messages signal the interview is coming to a close when it is not.

Question 42

Which of the following type of interview requires the greatest amount of pre-interview preparation?

A)nonscheduled
B)moderately scheduled
C)highly scheduled
D)highly scheduled standardized

Question 43

Which schedule would be used if you are a journalist investigating a hit and run accident on State Street?

A)nonscheduled
B)moderately scheduled
C)highly scheduled
D)highly scheduled standardized

Question 44

Summarizing the interview is a common closing for what type of interview?

A)sales
B)performance
C)counseling
D)all of the above

Question 45

Which of the following type of interview provides the greatest breadth and depth of potential information?

A)nonscheduled
B)moderately scheduled
C)highly scheduled
D)highly scheduled standardized

Question 46

The quintamensional design is effective in assessing attitudes and beliefs.

Question 47

The law of primacy suggests that people recall the last thing said or done in an interview.

Question 48

Running into someone in a restaurant after an interview is complete is what Goffman calls a failed interview.

Question 49

It is not wise to use more than one outline sequence in an interview.

Question 50

What question technique can serve as a closing?

A)nudging probe
B)informational probe
C)clearinghouse question
D)mirror probe

Question 51

In a closing, both parties may

A)express supportiveness.
B)summarize what has taken place.
C)signal termination of the meeting.
D)all of the above

Question 52

A nonscheduled interview includes all questions and the exact wording to be used with each interviewee.

Question 53

What type of inquiries are acceptable closing techniques?

A)personal
B)professional
C)both b and c
D)none of the above

Question 54

Interviewer bias occurs when interviewees respond in ways they think you want them to respond.

Question 55

What major elements must the interviewer be sure are present in the closing summary?

A)information
B)stages
C)agreement
D)all of the above

Question 56

Which of the following is NOT a common question sequence?

A)tunnel
B)inverted funnel
C)quintamensional design
D)matrix design

Question 57

Which of the following requires the greatest amount of skill on the part of the interviewer?

A)nonscheduled
B)moderately scheduled
C)highly scheduled
D)highly scheduled standardized

Question 58

People in other cultures may not understand "we'll call you" as a closing.

Question 59

Which of the following is NOT commonly an example of nonverbal closing actions?

A)taking a seat
B)uncrossing our legs
C)shaking hands
D)looking at a clock

Question 60

Open questions pose less threat to respondents.

Question 61

One should not combine schedule types in one interview.

Question 62

"Got a second" is an overused interview opening.

Question 63

When referring to the person who sent you to the interviewee, make sure that the interviewer knows, respects, and likes that person.

Question 64

Schedules may be a manuscript.

Question 65

Do not refer to strangers by first names unless asked to do so.

Question 66

When shaking hands, give a firm handshake.

Question 67

The diamond sequence combines two funnel sequences.

Question 68

A nonscheduled interview contains some topics and some questions written out in advance.

Question 69

An interview guide is a carefully structured outline of topics and subtopics to be covered during an interview.

Question 70

A highly scheduled interview contains most major questions with possible probing questions under each.

Question 71

Rapport and orientation are often intermixed and serve the essential function of reducing relational uncertainty.

Question 72

Eye contact expectations are uniform across cultures.

Question 73

LaRay Barna warns that "the aura of difference is a serious stumbling block to successful intercultural communication."

Question 74

The tunnel sequence is also known as the string of beads.

Question 75

In highly scheduled interviews, probing questions, if they exist, are not planned.

Question 76

A funnel sequence works well with reluctant interviewees.

Question 77

The highly scheduled standardized interview appears much like an oral objective test.

Question 78

Never combine openings for interviews.