Deck 2: Job Performance

Question 1

Creative ideas that are not implemented do not count toward positive job performance.

Answer 1

False

Question 2

Creative task performance is a behavior that is only valuable in jobs such as artist and inventor.

Answer 2

False

Question 3

Employees' performance of routine task behaviors is becoming increasingly important as globalization, technological, advances, and knowledge-based work increase the pace of change in the workplace.

Answer 3

False

Question 4

Job performance is formally defined as the value of the set of employee behaviors that contribute, either positively or negatively, to organizational goal accomplishment.

Question 5

Task performance includes employee behaviors that are directly involved in the transformation of organizational resources into the goods or services that the organization produces.

Question 6

Evaluating an employee's performance based on results alone gives an accurate picture of which employees are worth more to an organization.

Question 7

Creative task performance is the degree to which individuals develop ideas or physical outcomes that are both novel and useful.

Question 8

The O*NET is an online government database that describes the results of task performance behaviors that must be reported by firms to the government on an annual basis.

Question 9

The first step in conducting a job analysis is to generate a list of all the activities involved in a job.

Question 10

Organizational citizenship behaviors benefit the larger organization by supporting and defending the company, working to improve its operations, and being especially loyal to it.

Question 11

Task performance is the set of explicit obligations that an employee must fulfill to receive compensation and continued employment.

Question 12

O*NET captures the "numerous small decisions" that separate the most effective organizations from their competitors.

Question 13

Adaptive task performance involves employee responses to task demands that are novel, unusual, or, at the very least, unpredictable.

Question 14

When employees work in small groups or teams, interpersonal citizenship behavior is not important.

Question 15

Counterproductive behavior is defined as employee behaviors that unintentionally hinder organizational goal accomplishment.

Question 16

Routine task performance can involve employee responses to task demands that are novel, unusual, or, at the very least, unpredictable.

Question 17

Boosterism involves speaking up and offering constructive suggestions for change.

Question 18

Sportsmanship involves maintaining a good attitude with coworkers, even when they've done something annoying or when the unit is going through tough times.

Question 19

Courtesy refers to keeping coworkers informed about matters that are relevant to them.

Question 20

Citizenship behavior is defined as voluntary employee activities that may or may not be rewarded.

Question 21

Wasting resources is the most common form of production deviance.

Question 22

Political deviance refers to behaviors that intentionally harm the organization's assets and possessions.

Question 23

Substance abuse is a form of political deviance.

Question 24

Personal aggression is defined as hostile verbal and physical actions directed toward other employees.

Question 25

Forced ranking systems can force managers to give bad evaluations to good performers.

Question 26

BARS emphasizes the results of job performance as much as it does the performance behaviors themselves.

Question 27

Service work involves direct verbal or physical interaction with customers.

Question 28

Property deviance refers to behaviors that harm the organization's assets and possessions.

Question 29

The MBO approach involves collecting performance information not just from the supervisor but from anyone else who might have firsthand knowledge about the employee's performance behaviors.

Question 30

There is a positive correlation between task performance and counterproductive behavior.

Question 31

People who engage in one form of counterproductive behavior do not usually engage in other forms.

Question 32

Sometimes the best task performers also engage in counterproductive behavior.

Question 33

Very few 360-degree feedback systems ask the employee to provide ratings of his/her own performance.

Question 34

Despite its popularity, 360-degree feedback is not well suited for developing employee talent.

Question 35

In a 360-degree rating system, when participants believe the information will be used for compensation, rather than for skill development, there is a very low level of bias.

Question 36

Gossiping is communication that is rude, impolite, discourteous, and lacking in good manners.

Question 37

A company that tells managers that only 10 percent of their subordinates can receive excellent performance ratings and an additional 12 percent must receive unacceptable rankings is using a percentage ranking system.

Question 38

Service work contexts place a greater premium on high levels of citizenship behavior and low levels of counterproductive behavior.

Question 39

Feedback from BARS can help an employee develop and improve over time.

Question 40

In addition to being more cognitive, knowledge work tends to be more structured and static in nature.

Question 41

Which of the following behaviors involved in adaptability deals with anticipating change in the work demands and searching for and participating in assignments or training to prepare for these changes?

A) Handling work stress
B) Solving problems creatively
C) Dealing with uncertain and unpredictable work situations
D) Learning work tasks, technologies, and work situations
E) Demonstrating interpersonal adaptability

Question 42

The value of the set of employee behaviors that contribute, either positively or negatively, to organizational goal accomplishment is known as _____.

A) citizenship behavior
B) task orientation
C) job satisfaction
D) job performance
E) organizational commitment

Question 43

The electronic database used to identify the set of behaviors needed to define task performance is known as the:

A) behaviorally anchored ratings scale network.
B) employment analysis network.
C) occupational information network.
D) task performance analysis network.
E) job responsibilities network.

Question 44

The explicit obligations that an employee must fulfill to receive compensation and continued employment are referred to as _____.

A) job orientation
B) citizenship behavior
C) organizational commitment
D) task performance
E) counterproductive behavior

Question 45

Sandy works in a factory where employees are expected to complete 14 widgets each hour. The managers are very strict and frequently check to make sure employees are actually completing at least this base number of widgets each hour. The employees are being assessed on their ______.

A) routine task performance
B) pacing
C) interpretive task performance
D) work ability
E) creative task performance

Question 46

Social networking sites and their applications can be used to monitor employee performance.

Question 47

Managers know what behaviors to emphasize in training programs and to assess when doing performance evaluations by referring to a(n) ______.

A) job analysis
B) performance contract
C) cultural evaluation
D) organizational chart
E) structural analysis

Question 48

Which of the following statements concerning job analysis is incorrect?

A) The first step in job analysis is to generate a list of all job activities.
B) A subject matter expert is consulted regarding the frequency and importance of all job activities.
C) A list of all job activities is generated using various sources of data such as surveys, employee interviews, and observations.
D) Activities with the lowest ratings are used to define job responsibilities.
E) Job analysis is used by many organizations to identify task performance behaviors.

Question 49

Riya has become famous creating new styles in women's formal wear. Her assistants copy the patterns she creates, cut pieces of cloth, and sew them into garments. The work done by Riya is a type of _____ whereas the work done by her assistants is a type of _____.

A) routine task performance; creative task performance
B) creative task performance; counterproductive behavior
C) citizenship behavior; counterproductive behavior
D) counterproductive behavior; creative task performance
E) creative task performance; routine task performance

Question 50

Dr. Hogan, Dean of the College of Business, evaluates the performance of Dr. Maskulka, a faculty member in the college, by looking at student and peer evaluations of Dr. Maskulka's teaching, the number and quality of her research publications, and her service to the university, all of which are described in the job description of a faculty member's responsibilities. She also pays attention to Dr. Maskulka's willingness to take on extra tasks that are not required, such as recruiting new faculty members and contacting local businesses to involve them with student project teams for her marketing class. She is assessing the faculty member's:

A) task performance.
B) job performance.
C) citizenship behavior.
D) counterproductive behavior.
E) commitment.

Question 51

_____ involves employee responses to job demands that are novel, unusual, or unpredictable.

A) Job dissonance
B) Adaptive task performance
C) Counterproductive behavior
D) Routine task performance
E) Citizenship behavior

Question 52

Which of the following statements about the O*NET is False?

A) It captures the "numerous small decisions" that separate the most effective organizations from their competitors.
B) It is an online database.
C) It is involved in figuring out the important tasks for a given job.
D) It includes the characteristics of most jobs in terms of tasks.
E) It includes the required knowledge, skills, and abilities to perform a task.

Question 53

When an athletic director at State University evaluates how much time a coach spends with the team, the coach's ethical impact on team member behaviors, and the clarity of the coach's explanations of new plays, the manager is assessing the coach's ______.

A) job performance
B) team commitment
C) organizational commitment
D) productivity
E) leadership

Question 54

For a kindergarten teacher, assisting her students out of a smoke-filled elementary school is an example of _____.

A) citizenship behavior
B) routine task performance
C) job dissonance
D) counterproductive behavior
E) adaptive task performance

Question 55

Adaptability involves all of the following except:

A) handling work stress.
B) solving problems creatively.
C) handling emergencies.
D) performing daily routine work.
E) responding to unpredictable demands.

Question 56

Charles finds an advertisement for an accountant's position at a local office. The advertisement mentions preparing, examining, and analyzing accounting records for accuracy and completeness as job responsibilities of the position. This job description refers to:

A) comprehension skills.
B) task performance.
C) counterproductive behavior.
D) citizenship behaviors.
E) organizational commitment.

Question 57

_____ involves well-known responses to normal job demands that occur in a predictable way.

A) Job enhancement
B) Adaptive task performance
C) Counterproductive behavior
D) Routine task performance
E) Citizenship behavior

Question 58

_____ includes employee behaviors that are directly involved in the transformation of organizational resources into the goods or services that the organization produces.

A) Task performance
B) Citizenship behavior
C) Counterproductive behavior
D) Job orientation
E) Organizational commitment

Question 59

Paul, a ticket collector, performs his duty robotically every day. This refers to _____.

A) sportsmanship
B) adaptive task performance
C) routine task performance
D) counterproductive behavior
E) citizenship behavior

Question 60

_____ is defined as voluntary employee activities that may or may not be rewarded but that contribute to the organization by improving the overall quality of the setting in which work takes place.

A) Creative task performance
B) Adaptive task performance
C) Counterproductive behavior
D) Citizenship behavior
E) Routine task performance

Question 61

Which of the following is a serious organizational counterproductive behavior?

A) Incivility
B) Wasting resources
C) Gossiping
D) Sabotage
E) Substance abuse

Question 62

Which of the following is an organizational citizenship behavior?

A) Civic virtue
B) Courtesy
C) Representing self-interests in a positive way to the public
D) Sportsmanship
E) Behaviors that benefit employees with excess workloads

Question 63

James is a junior level manager with the Palm Green Hotels. He is also a freelance journalist for a local travel magazine. James keeps himself updated with news about his company and always features the hotel in his weekly columns. He promotes his hotel to such an extent that the number of visitors to the hotel has considerably increased. Which of the following characteristics does James portray?

A) Edginess
B) Political deviance
C) Sportsmanship
D) Civic virtue
E) Boosterism

Question 64

Interpersonal citizenship behaviors consist of all the following except:

A) helping.
B) courtesy.
C) sportsmanship.
D) boosterism.
E) respect for others.

Question 65

Don always maintains a good attitude with coworkers even when the department goes through tough times. Don's behavior is an example of:

A) helping.
B) courtesy.
C) sportsmanship.
D) civic virtue.
E) boosterism.

Question 66

Natalie, Rose, and Charles are three dental hygienists who work for Dr. Doris at Healthy White. All three hygienists perform almost the same tasks every day. On average, they see 12 people every day for regular teeth cleaning, which involves cleaning, flossing, rinsing, and a normal checkup. Dr. Doris, on the other hand, has quite an unpredictable job. She has to respond to all types of dental emergencies, including situations involving surgery. All three hygienists always try to help each other out, have a very good attitude toward each other, and keep each other informed about matters that are relevant to them and to Dr. Doris. Natalie specifically takes on the role of attending all community-related voluntary meetings and functions where Healthy White may have a stake or is asked to be present. She makes sure that she is up to date with all dental regulations and business-related news that may have an impact on Healthy White. Rose and Charles, on the other hand, can be described as the unofficial publicists of Healthy White. They always represent the clinic in a very positive way away from work. Dr. Doris couldn't be happier to have such wonderful people working with her. Which of the following citizenship behaviors does Charles exhibit?

A) Voice
B) Feminism
C) Civic virtue
D) Boosterism
E) Political deviance

Question 67

Which of the following is Falseabout interpersonal citizenship behavior?

A) A team whose members have good interpersonal citizenship behavior is likely to have a positive team atmosphere.
B) Interpersonal citizenship behavior is most important when employees work in small groups.
C) Interpersonal citizenship behavior is most important when employees work in large groups.
D) Behaviors that commonly fall under the "teamwork" heading are examples of interpersonal citizenship behavior.
E) Team members with good interpersonal citizenship behavior tend to work toward achieving common goals.

Question 68

Natalie, Rose, and Charles are three dental hygienists who work for Dr. Doris at Healthy White. All three hygienists perform almost the same tasks every day. On average, they see 12 people every day for regular teeth cleaning, which involves cleaning, flossing, rinsing, and a normal checkup. Dr. Doris, on the other hand, has quite an unpredictable job. She has to respond to all types of dental emergencies, including situations involving surgery. All three hygienists always try to help each other out, have a very good attitude toward each other, and keep each other informed about matters that are relevant to them and to Dr. Doris. Natalie specifically takes on the role of attending all community-related voluntary meetings and functions where Healthy White may have a stake or is asked to be present. She makes sure that she is up to date with all dental regulations and business-related news that may have an impact on Healthy White. Rose and Charles, on the other hand, can be described as the unofficial publicists of Healthy White. They always represent the clinic in a very positive way away from work. Dr. Doris couldn't be happier to have such wonderful people working with her. Natalie, Rose, and Charles contribute most directly to the business goals of the Healthy White clinic through their:

A) creative task performance and interpersonal citizenship behaviors.
B) routine task performance and organizational and interpersonal citizenship behaviors.
C) interpersonal task performance and counterproductive behaviors.
D) intrapersonal task performance and intrapersonal citizenship behaviors.
E) adaptive task performance and creative citizenship behaviors.

Question 69

Which of the following behaviors benefits coworkers and colleagues and involves assisting, supporting, and developing other organizational members in a way that goes beyond normal job expectations?

A) Intrapersonal citizenship behavior
B) Interpersonal citizenship behavior
C) Organizational citizenship behavior
D) Production citizenship behavior
E) Political citizenship behavior

Question 70

Which of the following behaviors is a type of minor interpersonal counterproductive behavior?

A) Sabotage
B) Harassment
C) Incivility
D) Substance abuse
E) Theft

Question 71

Delux Services was celebrating the 20^th anniversary of its operations in more than 17 countries. Linda, a junior assistant in the Human Resources department, was not interested in attending this celebratory event. The senior HR managers overheard Linda asking her friends the reason for this party. Back at the office, after a review, it was found that Linda never attended any of the meetings with the local business heads. Her lack of interest and knowledge about the company would make her someone who displays _____.

A) high self-esteem
B) low civic virtue
C) "A" player characteristics
D) low self-worth
E) positive boosterism

Question 72

Natalie, Rose, and Charles are three dental hygienists who work for Dr. Doris at Healthy White. All three hygienists perform almost the same tasks every day. On average, they see 12 people every day for regular teeth cleaning, which involves cleaning, flossing, rinsing, and a normal checkup. Dr. Doris, on the other hand, has quite an unpredictable job. She has to respond to all types of dental emergencies, including situations involving surgery. All three hygienists always try to help each other out, have a very good attitude toward each other, and keep each other informed about matters that are relevant to them and to Dr. Doris. Natalie specifically takes on the role of attending all community-related voluntary meetings and functions where Healthy White may have a stake or is asked to be present. She makes sure that she is up to date with all dental regulations and business-related news that may have an impact on Healthy White. Rose and Charles, on the other hand, can be described as the unofficial publicists of Healthy White. They always represent the clinic in a very positive way away from work. Dr. Doris couldn't be happier to have such wonderful people working with her. Natalie's acts of attending events on behalf of Healthy White and keeping abreast of dental regulations and business related news during her personal time refer to:

A) counterproductive behavior.
B) boosterism.
C) civic virtue.
D) sportsmanship.
E) voice.

Question 73

Natalie, Rose, and Charles are three dental hygienists who work for Dr. Doris at Healthy White. All three hygienists perform almost the same tasks every day. On average, they see 12 people every day for regular teeth cleaning, which involves cleaning, flossing, rinsing, and a normal checkup. Dr. Doris, on the other hand, has quite an unpredictable job. She has to respond to all types of dental emergencies, including situations involving surgery. All three hygienists always try to help each other out, have a very good attitude toward each other, and keep each other informed about matters that are relevant to them and to Dr. Doris. Natalie specifically takes on the role of attending all community-related voluntary meetings and functions where Healthy White may have a stake or is asked to be present. She makes sure that she is up to date with all dental regulations and business-related news that may have an impact on Healthy White. Rose and Charles, on the other hand, can be described as the unofficial publicists of Healthy White. They always represent the clinic in a very positive way away from work. Dr. Doris couldn't be happier to have such wonderful people working with her. Dr. Doris contributes most directly to the business goals of the Healthy White through:

A) creative task performance.
B) routine task performance.
C) interpersonal task performance.
D) intrapersonal task performance.
E) adaptive task performance.

Question 74

Which of the following is a minor organizational counterproductive behavior?

A) Sabotage
B) Harassment
C) Incivility
D) Gossiping
E) Wasting resources

Question 75

Natalie, Rose, and Charles are three dental hygienists who work for Dr. Doris at Healthy White. All three hygienists perform almost the same tasks every day. On average, they see 12 people every day for regular teeth cleaning, which involves cleaning, flossing, rinsing, and a normal checkup. Dr. Doris, on the other hand, has quite an unpredictable job. She has to respond to all types of dental emergencies, including situations involving surgery. All three hygienists always try to help each other out, have a very good attitude toward each other, and keep each other informed about matters that are relevant to them and to Dr. Doris. Natalie specifically takes on the role of attending all community-related voluntary meetings and functions where Healthy White may have a stake or is asked to be present. She makes sure that she is up to date with all dental regulations and business-related news that may have an impact on Healthy White. Rose and Charles, on the other hand, can be described as the unofficial publicists of Healthy White. They always represent the clinic in a very positive way away from work. Dr. Doris couldn't be happier to have such wonderful people working with her. The three hygienists interact with one another in a manner that reflects high levels of _____.

A) boosterism
B) interpersonal citizenship behavior
C) routine task performance
D) adaptive task performance
E) centralized behavior

Question 76

Citizenship behaviors can be divided into the two main categories of:

A) intrapersonal and organizational.
B) interpersonal and intrapersonal.
C) organizational and political.
D) interpersonal and political.
E) interpersonal and organizational.

Question 77

Some people react to bad rules or policies by constructively trying to change them, instead of passively complaining about them. This positive characteristic refers to:

A) helping.
B) sportsmanship.
C) voice.
D) civic virtue.
E) boosterism.

Question 78

Which of the following is a type of serious interpersonal counterproductive behavior?

A) Sabotage
B) Harassment
C) Incivility
D) Gossiping
E) Wasting resources

Question 79

Interpersonal citizenship behavior includes:

A) voice.
B) civic virtue.
C) sportsmanship.
D) boosterism.
E) secrecy.

Question 80

Employee behaviors that intentionally hinder organizational goal accomplishment are referred to as:

A) mistaken errors.
B) omissions.
C) erroneous identities.
D) counterproductive behaviors.
E) counteractive mistakes.