Deck 1: Introduction to Employee Training and Development

Question 1

Continuous learning:

A)refers to a seamless training that doesn't allow learners to break away from the training session.
B)requires employees to understand the entire work system including the relationships among their jobs,their work units,and the company.
C)uses an instructional design process to ensure training effectiveness.
D)refers only to off-site training.

Answer 1

B

Question 2

_____ involve(s)measuring progress with data,designing methods and processes to meet internal and external customers and promoting cooperation with vendors,suppliers and customers.

A)ISO 9000
B)TQM
C)Quality Circles
D)ISO 100-15

Answer 2

B

Question 3

The process of moving jobs from the United States to other locations in the world is called:

A)outsourcing.
B)globalization.
C)offshoring.
D)virtual teams.

Answer 3

C

Question 4

Which of the following categories in the Malcolm Baldrige Award is most closely related to training and development?

A)strategic planning
B)measurement,analysis and knowledge management
C)work force focus
D)customer and market focus

Question 5

Which of the following is not a force discussed by Noe as influencing the workplace and training?

A)new laws regulating allocation of training funds in the US
B)economic cycles
C)new technology
D)high-performance work systems

Question 6

Examples of training at US Airways,Starbucks,Boston Pizza and Seattle City Light discussed in Chapter One demonstrate the role of training in:

A)reducing turnover.
B)meeting safety requirements.
C)raising morale.
D)gaining a competitive advantage.

Question 7

The acronym ADDIE is most closely associated with:

A)high-leverage training.
B)ISD.
C)intellectual capital.
D)Six Sigma.

Question 8

_____ is not one of the arguments for why greater diversity can help a company gain a competitive advantage.

A)Creativity
B)Flexibility
C)Lower training costs
D)Problem solving

Question 9

According to a survey of 50,000 employees,_____ percent have high levels of engagement.

A)11
B)31
C)51
D)71

Question 10

In the training design process,selection of training methods is the _____ step.

A)first
B)third
C)final
D)next to final

Question 11

At what point in the training design process should selection of training methods occur? Directly following:

A)development of an evaluation plan.
B)needs assessment.
C)ensuring transfer of training.
D)development of learning objectives.

Question 12

_____ refers to attracting,retaining,developing,and motivating highly skilled employees and managers.

A)Diversity management
B)Social capital
C)Human resource management
D)Talent management

Question 13

Person and task analysis are part of which step of the training design process?

A)ensuring transfer of training
B)developing an evaluation plan
C)conducting needs assessment
D)monitoring and evaluating the program

Question 14

_____ is a set of standards regarding how to establish quality standards and how to document work processes.

A)Six Sigma
B)TQM
C)The Malcolm Baldrige award
D)ISO 9000

Question 15

Noe argues that all but which of the following are reasons offshoring is occurring.

A)U.S.visa laws allow foreign worker in the U.S.for seven years
B)the U.S.graduates fewer U.S.born engineers than China and Japan
C)more talented employees may be available outside the U.S.
D)some countries provide substantial incentives for workers to work in the U.S.

Question 16

All of the following except _____ capital are examples of intangible assets.

A)creative
B)intellectual
C)customer
D)social

Question 17

Traditionally,the category of training emphasized by the most companies is:

A)basic and advanced skills.
B)orientation.
C)safety.
D)legally-mandateD.

Question 18

Companies report the most important talent management challenge they face is:

A)identifying and training employees with managerial talent.
B)getting more women and minorities into the company.
C)developing programs to retain older workers.
D)obtaining enough new workers with required skills.

Question 19

_____ is linked to strategic goals and objectives and benchmarks its training programs against those of other companies.

A)Total Quality Management training
B)Continuous learning
C)High-leverage training
D)Six Sigma training

Question 20

Which of the following is not one of the job-related competencies critical for successful job performance?

A)innovation
B)knowledge
C)skills
D)behaviors

Question 21

Due to population growth,projections for employment in 2016 predict the service sector will decline as the goods producing industries expand.

Question 22

_____ are teams separated by time,culture,organizational boundaries and that rely on technology.

A)Quality circles
B)High performance work teams
C)Virtual teams
D)Six Sigma teams

Question 23

According to the 2008 ASTD State of the Industry Report,_____ is the percentage of dollars spent on training and development as a percentage of payroll.

A)12
B)8
C)6
D)2

Question 24

Noe argues that companies that manage diversity well have an advantage in attracting and retaining talented workers.

Question 25

Between 2006 and 2016,the labor force growth rates for Asians and Hispanics is expected to be much faster than for white,non-Hispanics.

Question 26

Noe argues in Chapter One that human resources are the most important resource a company uses to gain a competitive advantage.

Question 27

Employee engagement is affected most by compensation and promotion opportunities.

Question 28

Transfer of training refers to successful application of material learned in training to the job.

Question 29

Companies such as AFLAC and Ernst & Young have developed programs to help employees and managers understand how to interact with workers of different age groups.

Question 30

According to the 2008 ASTD State of the Industry Report,_____ is spent of training per employee.

A)$250
B)$600
C)$1100
D)$1900

Question 31

Ensuring transfer of training is the next to last step of the training design process.

Question 32

According to the 2004 ASTD Competency Model,which of the following is not one of the four roles of a training professional?

A)change agent
B)project manager
C)business partner
D)professional specialist

Question 33

Borders Bookstore's "passport" program has helped reduce turnover of employees over age 50 and overall turnover.

Question 34

The labor force participation rate of people 55 and over will decrease between now and 2016.

Question 35

An advantage of intangible assets is they contribute to a company's competitive advantage because they are difficult to duplicate or imitate.

Question 36

Research shows that performance and learning in most jobs declines to some extent with the aging process.

Question 37

To successfully manage a diverse workforce,managers must be trained to treat workers of different ages,ethnicities and races the same.

Question 38

The Bureau of Labor Statistics estimates that _____ percent of the workforce consists of alternative work arrangements such as independent contractors.

A)5
B)11
C)19
D)25

Question 39

Half of the 30 fastest growing occupations require a bachelor's degree or higher.

Question 40

Trainers with titles including Champions,Black Belts and Green Belts are associated with:

A)Six SigmA.
B)ISO 9000.
C)Crosby/Deming Quality.
D)ISO 10015.

Question 41

Training in the U.S.is a significant industry.How much is spent on training each year,how much time is spent on training and who receives most of the training? Additionally,how is training delivered and how much of training is outsourced?
Q:How much do U.S.organizations spend on employee learning and development?
Q:How much is spent per employee?
Q:What is the percentage of dollars spent on training and development as a percentage of payroll?
Q:How much time do employees spend in formal training?
Q:Who receives most of the training?
Q:How is training delivered?
Q:What percentage of direct learning expenditures are allocated to outside providers (outsourced)?

Question 42

Human resource development refers to the integrated use of training and development,organizational development and career development to improve individual,group and organization effectiveness.

Question 43

List and describe the four major forces influencing the workplace and learning.

Question 44

The retirement of baby boomers in occupations such as health and educational services is likely to have the greatest negative effect on economic growth.

Question 45

The increased use of technology in delivery of training programs has led to a decrease in the "reuse ratio" since 2003.

Question 46

An ISBN number is an example of an ISO standard.

Question 47

The training function is a part of the human resource management department in most large organizations.

Question 48

What are the four intangible assets and which can most directly influenced by training and development?

Question 49

List several advantages of using new technologies in training and development.

Question 50

Self-paced online learning is the most frequently used type of technology-based learning.

Question 51

The most popular method of delivering training is via learning technologies such as CD-ROMs and the intranet.

Question 52

are a systematic guide for developing training programs.What are the assumptions underlying use of any instructional system design?