Deck 7: Generating Key Performance Indicators

Question 1

Data analytics is the process of measuring past performance while comparing it to targeted goals to better evaluate a company's progress.

Answer 1

True

Question 2

Operational KPIs include six sigma level and first contact resolution.

Answer 2

True

Question 3

Environmental and social sustainability KPIs include energy consumption and carbon footprint.

Answer 3

True

Question 4

The balanced scorecard is comprised of four components: financial,customer,internal process and organizational validity.

Question 5

Since KPI dashboards are usually monitored on a daily basis,the importance of communication between all users is trivial.

Question 6

Creating a balanced scorecard or any type of digital dashboard to present KPIs for decision-making follows the IMPACT model.

Question 7

Data analytics has the potential to transform the manner in which companies run their businesses to better determine the gaps in actual company performance.

Question 8

Financial performance KPIs include net profit,net profit margin,and gross profit margin.

Question 9

KPI data is typically stored in the company's ERP or accounting information system while KPI data analysis for the digital dashboard is created in a data visualization tool such as Excel or Tableau.

Question 10

The value of a digital dashboard is maximized when the metrics provided are used to impact decision-making and action.

Question 11

Employee Performance KPIs include staff advocacy score and overall equipment effectiveness.

Question 12

Customer KPIs include price earnings ratio,net promoter score,and customer retention score.

Question 13

The IMPACT model should be used to complete a project using a balanced scorecard or some other type of digital dashboard to highlight metrics and KPIs.

Question 14

A proper strategy for a company's growth considers what a firm does well and how it achieves it.

Question 15

Data visualization is the most effective way to communicate the result of any data analysis.

Question 16

Performance metrics can be used to determine competence.

Question 17

The balanced scorecard helps companies turn their strategic goals into action by identifying the most important metrics to measure.

Question 18

The balanced scorecard is based around a company's profit and loss statement.

Question 19

A digital dashboard allows for communicating a selection of KPIs.

Question 20

A balanced scorecard includes a well-defined mission,vision and set of values which are integral in creating and maintaining a successful culture.

Question 21

Customer retention rate is which of the following types of KPI?

A) Employee performance
B) Operational
C) Customer
D) Financial performance

Question 22

A ________ is a particular type of metric that an organization deems the most important and influential on decision-making.

A) balanced scorecard
B) digital dashboard
C) key performance indicator
D) performance metric

Question 23

Customer turnover rate is which of the following types of KPI?

A) Employee performance
B) Operational
C) Customer
D) Financial performance

Question 24

EBITDA is which of the following types of KPI?

A) Employee performance
B) Operational
C) Marketing
D) Financial performance

Question 25

A ________ is a calculation measuring how an organization is performing,particularly when that measure is compared to a baseline.

A) balanced scorecard
B) digital dashboard
C) key performance indicator
D) performance metric

Question 26

Revenue per employee is which of the following types of KPI?

A) Employee performance
B) Operational
C) Customer
D) Financial performance

Question 27

The balanced scorecard is comprised of four components,which of the following is not a component of a balanced scorecard?

A) Financial
B) Customer
C) Internal process
D) External process

Question 28

Operating expense ratio is which of the following types of KPI?

A) Employee performance
B) Operational
C) Marketing
D) Financial performance

Question 29

Social networking footprint is which of the following types of KPI?

A) Marketing
B) Operational
C) Customer
D) Financial performance

Question 30

The balanced scorecard is comprised of four components; which of the following is not an item that should be identified for each component?

A) objectives
B) measures
C) destinations
D) initiatives

Question 31

Return on investment is which of the following types of KPI?

A) Employee performance
B) Operational
C) Marketing
D) Financial performance

Question 32

A ________ is a particular type of report that is made up of strategic objectives and metrics to help the organization reach its target measures in line with strategic goals.

A) balanced scorecard
B) digital dashboard
C) key performance indicator
D) performance metric

Question 33

Training return on investment is which of the following types of KPI?

A) Employee performance
B) Operational
C) Customer
D) Financial performance

Question 34

Inventory shrinkage rate is which of the following types of KPI?

A) Employee performance
B) Operational
C) Customer
D) Financial performance

Question 35

Market share is which of the following types of KPI?

A) Marketing
B) Customer
C) Operational
D) Financial performance

Question 36

Operating profit margin is which of the following types of KPI?

A) Employee performance
B) Operational
C) Marketing
D) Financial performance

Question 37

A ________ is an interactive report showing the most important metrics to help users understand how a company or an organization is performing.

A) balanced scorecard
B) digital dashboard
C) key performance indicators
D) performance metric

Question 38

Market growth rate is which of the following types of KPI?

A) Marketing
B) Customer
C) Operational
D) Financial performance

Question 39

Staff advocacy score is which of the following types of KPI?

A) Employee performance
B) Operational
C) Customer
D) Financial performance

Question 40

Return on innovation investment is which of the following types of KPI?

A) Employee performance
B) Operational
C) Customer
D) Financial performance

Question 41

Energy consumption is which of the following types of KPI?

A) Employee performance
B) Operational
C) Environmental and social sustainability
D) Financial performance

Question 42

Which of the following is an example of a financial performance KPI?

A) Economic value added
B) Brand equity
C) Klout score
D) Earned value (EV) metric

Question 43

Which of the following is an example of a customer KPI?

A) Customer online engagement level
B) Capacity utilization rate
C) Cost per lead
D) Net promoter score

Question 44

Which of the following is an example of an environmental and social performance sustainability KPI?

A) 360-degree feedback score
B) Process waste level
C) Conversion rate
D) Supply chain miles

Question 45

Which of the following is an example of a marketing KPI?

A) Customer lifetime value
B) Quality index
C) Page views and bounce rate
D) Time to market

Question 46

Which of the following is an example of an operational KPI?

A) CAPEX to sales ratio
B) Absenteeism Bradford factor
C) Overall equipment effectiveness
D) Product recycling rate

Question 47

Process downtime level is which of the following types of KPI?

A) Employee performance
B) Operational
C) Customer
D) Financial performance

Question 48

Waste reduction rate is which of the following types of KPI?

A) Employee performance
B) Operational
C) Environmental and social sustainability
D) Financial performance

Question 49

First pass yield is which of the following types of KPI?

A) Employee performance
B) Operational
C) Customer
D) Financial performance

Question 50

Which of the following is an example of an Employee Performance KPI?

A) Six Sigma Level
B) Salary competitiveness ratio
C) First contact resolution
D) Working capital ratio