Deck 2: Understanding the Managerial Communication Process

Question 1

What factors are included in the third layer of the strategic communication model?

A)the targeted audience,the purpose,the medium,and the physical environment
B)the message content,the channel,the time the communication occurs,and the physical environment
C)the target audience,the purpose,the time the communication occurs,and the physical environment
D)the medium,the physical environment,the content,and the time the message occurs

Answer 1

B

Question 2

According to the chapter,the most common reasons managers choose to communicate are to ______.

A)check on progress,give orders,and get feedback
B)present and gain information,persuade,and socialize
C)test employee knowledge,reinforce status,and relax employees
D)reduce internal noise,develop a friendly relationship,and enforce policies

Answer 2

B

Question 3

When characteristics of the receiver cause distortions to the sender's intended message,they are referred to as ______.

A)internal noise
B)communication adaptations
C)external noise
D)poor communication skills

Answer 3

A

Question 4

Intrapersonal communication ______.

A)focuses on the exchange of thoughts
B)requires meetings to take place
C)links members of an organization or company
D)focuses on internal behavior

Question 5

Which aspects of an organization's physical space encourage open communication?

A)open space,live plants,music,food
B)open space,surveillance cameras,closed doors
C)waterfalls,sparse furniture,surveillance cameras
D)music,sparse furniture,long empty hallways

Question 6

The environment in which communication occurs ______.

A)is not always important
B)clearly has an effect
C)can be marginalized away
D)is of primary importance to managers

Question 7

Which of the following is an example of both oral and written communication?

A)company meetings where reports are presented
B)company website
C)quarterly financial reports
D)briefings

Question 8

Managers must take the following into account when sending a message.

A)the receiver's relationship and status differences with the manager
B)the receiver's interest and emotional state
C)the receiver's knowledge and communication skills
D)all of these

Question 9

Interpersonal and intrapersonal communication can be hindered by the following critical errors.

A)assumption-observation,failure to discriminate,and allness
B)assumption-observation,failure to quantify,and sameness
C)assumption-observation,failure to listen,and sameness
D)assumption-observation,failure to discern,and oneness

Question 10

Time ______.

A)has an effect on all elements of management communication
B)has an effect only on workplace productivity
C)cannot be well managed in a meeting
D)can be ignored in most small group meetings

Question 11

Organizational communication focuses on ______.

A)internal behavior
B)two or more people exchanging perceptions
C)formal and informal meetings
D)how a group of tasks is linked to complete a job

Question 12

Physical distance between sender and receiver impacts ______.

A)tone and loudness
B)gestures and posture
C)feedback and time
D)all these

Question 13

An appropriate phrase to eliminate the allness error is ______

A)"This is what I consider critical information."
B)"I am certain this is true."
C)"In my opinion,…."
D)"either… or…."

Question 14

The second layer of the strategic communication model consists of ______.

A)the date,time,and place of the communication
B)the cultural background of the receiver
C)the sender,receiver,and purpose of the communication
D)the totality of the message and its likely impact on the receiver

Question 15

All communication takes place within ______.

A)one's mind
B)a physical environment
C)a context
D)a culture

Question 16

Generally speaking,a manager spends ______ of his time communicating.

A)55%
B)65%
C)75%
D)85%

Question 17

Managerial communication may occur at any of the following levels except ______.

A)intrapersonal
B)universal
C)group
D)intercultural

Question 18

The first layer of the strategic communication model consists of ______.

A)source,message,and receiver
B)purpose,content,and environment
C)culture and climate
D)time and channel

Question 19

Failure to discriminate leads to ______.

A)close,attentive listening
B)polarization
C)the premise of uniqueness
D)indexed evaluations

Question 20

Understanding of a manager's message is based on the receiver's ______.

A)education and attention
B)position on the company's organizational chart
C)perception and message interpretation
D)experience and attention

Question 21

When a manager is encoding a message,which consideration can be safely ignored?

A)her communication preferences
B)her receiver
C)the organization's culture
D)all of these are important considerations

Question 22

An important factor affecting the content of a message is whether the receiver will think it is negative or positive.

Question 23

As little as one or two errors can change a trusting communication climate to one of distrust.

Question 24

An organization's culture can encourage or discourage information flow.

Question 25

Face-to-face communication is almost always the best way a manager should deliver a message.

Question 26

A public setting is always preferable when a manager praises a direct report's performance.

Question 27

There is a positive correlation between communication openness and trust and productivity.

Question 28

A listener's experiences and different understanding of the meanings of words can complicate and confuse the manager's message.

Question 29

What determines whether a message is positive or negative?

A)the sender's perspective
B)the receiver's perspective
C)the organization's history
D)the sender's communication skills

Question 30

The communication process consists of an exchange of messages that are comprised of words.

Question 31

National culture is how we communicate at work.

Question 32

All of the following are common purposes for managerial communication except ______.

A)to gain information
B)to share information
C)to achieve status
D)to persuade

Question 33

A receiver's level of knowledge is easily measured by asking specific,open-ended questions and receiving feedback.

Question 34

A familiar environment by its very nature should be avoided because it is a distraction for a manager and the receiver.

Question 35

Intercultural communication is more important in modern society than intrapersonal communication.

Question 36

The layers of the strategic communication model are ______.

A)monolithic
B)circular
C)easily isolated
D)interdependent

Question 37

When selecting a physical environment in which to communicate,a manager should consider all of the following EXCEPT ______.

A)privacy
B)formality
C)proximity
D)familiarity

Question 38

A hostile sender/receiver relationship requires less communication time.

Question 39

The elements of the communication model that are closest to the core strategy are ______.

A)content,environment,channel,and time
B)sender,receiver,and purpose
C)culture and climate
D)purpose,content,and receiver

Question 40

Managers should use the same methods of communication with different receivers.

Question 41

What are two examples of internal noise and two examples of external noise that can damage a listener's competency at work?

Question 42

Prompt postmortems are unpleasant but valuable tools for work performance improvement.

Question 43

Good managers know how to write or say everything that is important about a subject because of their superior experience.

Question 44

Effective communication is the key to planning,leading,organizing,and controlling the resources of the organization.

Question 45

Of the five levels of managerial communication,the most important is the intercultural level.

Question 46

What are the three critical errors discussed in Chapter 2,and what questions should a communicator ask in order to avoid making them?

Question 47

Formal business meetings are the most typical example of the interpersonal communication level.

Question 48

What are some advantages of communicating in writing? Communicating orally?

Question 49

You must explain a new procedure to your workgroup.Which is the best communication channel to use--a face-to-face meeting or an e-mail? Support your choice with at least two reasons.

Question 50

Abstracting is the process of looking at a big picture and omitting details.