Deck 7: Supporting Processes With ERP Systems

Question 1

An ERP system use a centralized database.

Answer 1

True

Question 2

An enterprise resource planning solution cannot be partially implemented.

Answer 2

False

Question 3

Transactional data are data related to events such as a purchase or a student enrollment.

Answer 3

True

Question 4

Writing new code to supplement an enterprise resource planning system is called customization.

Question 5

The progress of information systems and business processes impact one another.

Question 6

To execute a just in time delivery,unimpeded flows of data are essential between the supplier and manufacturer.

Question 7

The challenges now involve updates and expansions,not the initial implementation.

Question 8

Information silos create islands of automation that increase the performance of processes and make process integration easy.

Question 9

If a new enterprise resource planning customer has requirements that cannot be met via configuration,then the customer must stay with its current systems.

Question 10

Master data,used in an enterprise resource planning system,changes with every transaction.

Question 11

For a product to be considered a true enterprise resource planning product,it must include applications that integrate processes in supply chain management,manufacturing,customer relationship management,human resources,and accounting.

Question 12

Material requirements planning provided financial tracking capabilities and the opportunity to schedule equipment and facilities.

Question 13

Application code can be added to any enterprise resource planning implementation using specific application languages such as Java.

Question 14

An enterprise resource planning solution does not contain a company's actual operational data,but operational data can be entered during development and use.

Question 15

Businesses have been using information systems to support their processes well before the Internet was invented.

Question 16

By consolidating data,a company can avoid the problem of having multiple versions of the same thing.

Question 17

An ERP system tackles the silo problem by bringing data together in a big database to help a company improve its processes.

Question 18

ERP system can improve a single process,but it interferes with the processes in an entire organization.

Question 19

With information silos,the data needed by one process are stored in an information system designed and used in another process.

Question 20

Enterprise resource planning (ERP)systems rely on a DBMS to process and administer the ERP database.

Question 21

One of the shortcomings of using an enterprise resource planning product is that data sharing does not occur in real time.

Question 22

A benefit of an ERP system for the organization is converting its processes to the
well-integrated,inherent,best-practice processes of the ERP vendor.

Question 23

A gap analysis highlights the differences between the business requirements that emerge from strategic planning and the capabilities of the enterprise resource planning system.

Question 24

A procedure is a set of instructions for a person to follow when operating an information system.

Question 25

Transactional data,also called reference data,includes supplier names and addresses,item names and units of measure,and employee data.

Question 26

Data issues are rarely a decision implementation challenge.

Question 27

In the context of an enterprise resource planning (ERP)system,a systems analyst works for the ERP vendor or a third party,and helps budget,plan,train,configure,and implement the system.

Question 28

Selecting the right ERP vendor is one of them most challenging decisions for an organization.

Question 29

The configuration decisions that implementation teams must make include decisions about item identifiers,order size,and bill of material.

Question 30

Customers and suppliers want to do business with an organization that does not use an ERP system.

Question 31

Organizations implementing an enterprise resource planning system are restricted from designing new business processes.

Question 32

Training an organization's users to become in-house trainers for enterprise resource planning systems reduces the total expenses.

Question 33

A long list of "likes" will lead to a long list of gaps and a difficult implementation.

Question 34

Users are the employees of the firm implementing the system.

Question 35

Most companies have not survived an initial implementation and have not learned how to cope with many of the problems of an ERP implementation.

Question 36

Management's failure to anticipate cultural resistance may negatively impact self-efficacy.

Question 37

Among companies of varied sizes,the availability of skilled business and IT analysts is an important difference that has a major impact on enterprise resource planning.

Question 38

The actions and attitudes of the people in the client organization can make implementation even more challenging.

Question 39

When a firm customizes the ERP software,it is always compatible with new ERP software versions.

Question 40

To help managers spot trends and changes,enterprise resource planning systems can provide managers with dashboards.

Question 41

With ________,the data needed by one process are stored in an information system designed and used in another process.

A) information silos
B) automation
C) encapsulation
D) data warehousing

Question 42

________ integrates manufacturing and supply where manufacturing occurs just as raw materials arrive.

A) Just in case manufacturing
B) Just in time delivery
C) Material requirements planning
D) Economic order quantity

Question 43

Which of the following federal laws required companies to exercise greater control over their financial processes?

A) the Gramm-Leach-Bliley Act
B) the Volstead Act
C) the Tower Amendment
D) the Sarbanes-Oxley Act

Question 44

Which of the following activities is included in customer relationship management?

A) procurement
B) marketing
C) bill of materials
D) payroll

Question 45

A Microsoft Dynamics implementation is larger in scale and functionality compared to Oracle and SAP.

Question 46

In an organization,data from a new sale is immediately sent to the database and that new data updates the pace of production and the procurement of supplies.This is an example of enterprise resource planning process ________.

A) customization
B) duplication
C) integration
D) decentralization

Question 47

Oracle is the gold standard of enterprise resource planning (ERP)products and offers the most extensive line of ERP products.

Question 48

Small organizations expand IT from one person to a small staff,but frequently this staff is isolated from senior-level management.

Question 49

Midsize organizations have a full IT staff that is headed by the chief information officer.

Question 50

International enterprise resource planning solutions are designed to work with multiple currencies.

Question 51

A configuration is a distinct and logical grouping of processes.

Question 52

Which of the following activities is included in human resources?

A) capacity planning
B) call center support
C) benefits administration
D) cash management

Question 53

SAP produces and sells cost-specific platforms to speed up the configuration process.

Question 54

All the enterprise resource planning products of Microsoft Dynamics are well integrated with Microsoft Office and Microsoft's development languages.

Question 55

International organizations can maintain multiple instances of enterprise resource planning implementation for each country,business unit,or region.

Question 56

By the 1970s,manufacturing companies began to use software called ________ to efficiently manage inventory,production,and labor.

A) enterprise application integration
B) enterprise resource planning
C) business performance management
D) material requirements planning

Question 57

Which of the following statements is true about ERP systems?

A) It utilizes a centralized database.
B) It provides users with access to metadata files that describe the location of an organization's data.
C) It appears to be an integrated database to the user.
D) It prohibits information silos from communicating with each other and sharing data.

Question 58

The SAP Business Suite runs on an application platform called NetSuite.

Question 59

Intel has the largest market share in the enterprise resource planning industry.

Question 60

Which of the following activities is included in supply chain management?

A) sales prospecting
B) bill of materials
C) inventory management
D) customer management

Question 61

A ________ works for an enterprise resource planning (ERP)vendor or a third party and helps budget,plan,train,configure,and implement an ERP system.

A) developer
B) consultant
C) systems analyst
D) business analyst

Question 62

A ________ understands the technical aspects of enterprise resource planning (ERP)and helps plan,configure,and implement an ERP system for company use.

A) trainer
B) project manager
C) business analyst
D) developer

Question 63

The ________ is used to specify the raw materials,quantities,and subassemblies needed to create a final product.

A) bill of material
B) bill of lading
C) item identifier
D) dashboard

Question 64

Organizations conduct ________ to identify the differences between the business requirements that emerge from strategic planning and the capabilities of the chosen enterprise resource planning system.

A) access controls
B) inherent processes
C) gap analysis
D) dashboards

Question 65

Which of the following statements is true about Oracle and its enterprise resource planning (ERP)products?

A) It is known primarily for its retail-oriented ERP software.
B) It is known to create easy-to-use products.
C) It is known to produce fully-featured products with superior performance.
D) It is known for its cost-effective solutions.

Question 66

Oracle's high-quality HR products are branded as ________.

A) PeopleSoft
B) NetWeaver
C) Siebel
D) Epicor 10

Question 67

When international firms consolidate all their operations within a large enterprise resource planning implementation,it is referred to as a(n)________.

A) single instance
B) multiple instance
C) inherent process
D) configuration decision

Question 68

Which of the following statements is true of small organizations?

A) They expand IT from one person to a small staff, but frequently this staff is isolated from senior-level management.
B) They employ only one or two IT analysts who not only manage the enterprise resource planning system, but also the entire IS department.
C) They employ several IT analysts to manage the enterprise resource planning system.
D) They have a full IT staff that is headed by the chief information officer.

Question 69

The inherent processes defined in an enterprise resource planning system are also known as ________.

A) inbound processes
B) stored procedures
C) transaction logs
D) process blueprints

Question 70

Which of the following companies has the largest market share in the enterprise resource planning industry?

A) Epicor
B) SAP
C) Oracle
D) Microsoft

Question 71

The ________ is a business and IT professional who heads the IT staff in large organizations,sits on the executive board,and is an active participant in organizational strategic planning.

A) chief executive officer
B) chief information officer
C) chief operating officer
D) chief financial officer

Question 72

Which of the following is an organizational benefit of using an enterprise resource planning system?

A) It maintains individual databases for each department.
B) It facilitates data sharing in real time.
C) It minimizes the use of dashboards.
D) It promotes the duplication of data.

Question 73

Which of the following challenges of implementing an enterprise resource planning (ERP)system is people-related?

A) the structure of the bill of material
B) the order size
C) the data in the ERP system
D) the inability to collaborate

Question 74

Writing new code to supplement an enterprise resource planning system is called ________.

A) automation
B) customization
C) integration
D) centralization

Question 75

Which of the following technological advances has enabled the use of off-premises enterprise resource planning systems?

A) cloud computing
B) computer card reader
C) punch card
D) legacy system

Question 76

When organizations upgrade existing enterprise resource planning systems,they can be challenged by the version lock problem because of ________.

A) employee self-efficacy
B) heavy customization
C) organizational culture
D) minimal configuration

Question 77

A ________ is a set of instructions for a person to follow when operating an information system.

A) procedure
B) metadata
C) process
D) database

Question 78

The customization of enterprise resource planning software to meet different customer requirements without changing the program code is called ________.

A) modularity
B) configuration
C) automation
D) process blueprinting

Question 79

Oracle's high-quality CRM products are branded as ________.

A) PeopleSoft
B) Siebel
C) Epicor 10
D) NetWeaver

Question 80

________ write additional code where necessary for implementing enterprise resource planning systems.

A) Consultants
B) Business analysts
C) Architects
D) Developers