Deck 8: Interviewing Skills

Question 1

Many companies receive as many as 200 applicants for a job.Of that pool,__________ candidates will be called back for the first interview.

A) -20
B) 3
C) 20
D) 8

Answer 1

3

Question 2

What three characteristics do most definitions of an interview have in common?

A) relationships, communication, and skills
B) planned, dyadic, and interactive discourse
C) planned, dyadic, and interpersonal activity
D) interviewer, interviewee, and adviser

Answer 2

B

Question 3

An effective closing has three parts.Which of the following describes part two?

A) allowing the candidate to ask any final questions about the position
B) allowing the candidate to warm up for other possible interviews
C) summarizing the main issues discussed in the interview
D) reestablishing rapport by thanking the candidate, shaking hands, and making sure he/she knows the way out of the office

Answer 3

C

Question 4

In preparing for an interview,what does the interviewee do to learn as much about the
Potential employer as possible?

A) research the company
B) write a personal biography
C) get work experience
D) write a tailored cover letter

Question 5

__________ of the 1964 Civil Rights Act prohibits discrimination in employment on the Basis of color,race,religion,sex,or national origin.

A) Amendment Fourteen
B) Title VII
C) Amendment Nineteen
D) Title IX

Question 6

Why should a résumé include school projects or volunteer achievements?

A) The more information you include, the more qualified you are.
B) Including the skills and responsibilities used in those contexts can substitute for a lack of formal job experience.
C) They demonstrate that you can do other things besides work.
D) It is fruitless to include these activities.

Question 7

The interviewee designs the résumé and the cover letter based on the __________ and the Research done on the company.

A) organizational structure
B) business purpose
C) personal biography
D) work experience

Question 8

The responsibility for conducting an interview legally rests with the __________,not with The __________ .

A) interviewer; interviewee.
B) interviewee; interviewer.
C) employee; mentor.
D) candidate; interviewer.

Question 9

During an interview,listen carefully to __________ question before responding.

A) most of the
B) important parts of the
C) the entire
D) specifics of the

Question 10

__________ enable(s)organizations to see how potential employees will behave on the Job and how they will adapt to the corporate culture.

A) Internships
B) Networking
C) Personal job applications
D) Employee referrals

Question 11

__________ provide(s)a "second opinion" for an interviewer.

A) Demonstrated skills
B) References
C) Work experience
D) Educational background

Question 12

Which of the following describes one goal that all employment interviews have in
Common?

A) to assess communication skills in the interview
B) to select the best possible person from the available pool of applicants
C) to ignore nonverbal communication
D) to ensure that the selection interviews vary in their sophistication

Question 13

By understanding the responsibilities of job interviewers,the interviewee gains
__________ knowledge that can improve her/his performance.

A) communicational
B) continual
C) situational
D) goal

Question 14

__________, the official source of legal guidance in hiring, provides prescriptive advice for avoiding potentially discriminatory practices during the interview process.

A) Legal Guidance for Employers
B) Equal Employment Opportunity Commission Uniform Guidelines on Employee Selection Procedures
C) Employee Selection Guidelines
D) Proper and Nondiscriminatory Questions Guide

Question 15

What is the first step an interviewer takes in preparing an interview schedule?

A) scheduling interviews in alphabetical order
B) scheduling interviews based on the applicants' qualifications
C) developing preliminary questions that elicit information about job qualifications, interest in the company, and personal characteristics
D) composing specific questions that are direct, yet conversational, and that conform to all legal requirements

Question 16

__________ is (are)the process of finding a job through personal contacts at other Organizations.

A) Internships
B) Networking
C) Personal job application
D) Employee referrals

Question 17

More than 90% of business organizations provide training in ___________ for their Employees.

A) telephone operation
B) cash register operation
C) interpersonal communication
D) leadership

Question 18

It is helpful for the interviewer to define the __________ qualifications necessary for the Job to avoid selecting overqualified candidates.

A) maximum
B) specific
C) extensive
D) minimum

Question 19

Paying too much attention to the relationship and not enough to the overall purpose of The interview is a problem related to

A) communication.
B) competence.
C) anxiety.
D) goal setting.

Question 20

Which of the following could be an obstacle to the achievement of goals in the
Interview?

A) an uncomfortable setting and inconvenient time for the interview
B) sufficient preparation by the interviewer
C) the interviewee talking enthusiastically
D) a willingness to contribute on the part of the interviewer

Question 21

In the closing of an interview,which function describes the expression of pleasure
With the interaction and the projection of what will happen next?

A) summarizing
B) concluding
C) supporting
D) identifying

Question 22

What type of feedback is most effective in motivating employees?

A) mostly corrective
B) negative only
C) both corrective and supportive
D) both positive and evaluative

Question 23

If an applicant thinks she/he has been asked an illegal or discriminating question
During an interview,what course of action should the applicant take?

A) Attempt a citizen's arrest because the law requires the employer to prove that no discrimination took place.
B) Give a false answer to the question.
C) Refuse to answer the question.
D) Politely clarify the question and place the ball back in the interviewer's court.

Question 24

Which of the Carl Rogers's five response categories seeks to reassure,pacify,or reduce
The interviewee's intensity of feeling?

A) evaluative
B) understanding
C) supportive
D) interpretative

Question 25

The use of directive or nondirective guides is most important in which part of the
Interview?

A) the opening
B) the body
C) first impressions
D) the closing

Question 26

The interviewer who asks himself/herself such questions as "Will the interviewee
Know what the interview is about,and will the interviewee want to participate in the interview?" is addressing which two components of the interview's opening?

A) orientation and motivation
B) first impressions and orientation
C) credibility and motivation
D) credibility and first impressions

Question 27

"I'm very pleased with your punctuality and your willingness to work overtime" is an Example of __________ feedback.

A) corrective
B) evaluative
C) supportive
D) negative

Question 28

In the opening of the interview,when people evaluate each another on the basis of limited external information,such as stereotypes and outward appearance,they are forming

A) credibility.
B) motivation.
C) first impressions.
D) orientation.

Question 29

In evaluating employee performance,most evaluators rate

A) attitude on the job.
B) on a quantitative scale.
C) on a qualitative basis.
D) each item subjectively.

Question 30

What form of question is the following: "Can you tell me more about your feelings
Regarding women in combat"?

A) secondary
B) closed
C) loaded
D) primary

Question 31

Mastering a question's meaning,form,and sequence occurs during the ___________ phase ? of the strategic communication process.

A) goal
B) communication competence
C) situational knowledge
D) anxiety management

Question 32

Which of the following three concepts bear on question meaning?

A) clarity, relevance, and bias
B) opening, body, and closing
C) bias, sequence, and form
D) alternatives, lists, and prestige

Question 33

A funnel sequence asks questions that

A) go from the specific to the broad.
B) are all at the same level.
C) go from the broad to the universal.
D) go from the broad to the specific.

Question 34

An interviewer who uses directive,leading,and loaded questions may be
Unintentionally introducing ___________ into the interview.

A) relevance
B) prestige
C) bias
D) sequence

Question 35

Which media interview is conducted by a television personality that is planned in
Advance,less intense than others,taped,and shown several days later?

A) a mediated press interview
B) an in
C) a teleconference
D) a talk show

Question 36

What form of question is the following: "Do you believe that women should be allowed
To take combat roles in the military"?

A) secondary
B) closed
C) open
D) loaded

Question 37

If an interviewer has prepared an interview guide that includes all major questions With possible probe questions under each major question,she/he is using a ___________guide.

A) nondirective
B) moderately scheduled
C) highly scheduled standardized
D) nonscheduled

Question 38

What is one function of an appraisal interview?

A) to motivate employees
B) to field grievances
C) to take disciplinary action
D) to give only negative feedback

Question 39

What two methods do managers and supervisors often use for standardized
Evaluations of employees' performance?

A) attendance factors and previous evaluations
B) previous grievances and rating systems
C) productivity and attitude
D) performance factors and rating systems

Question 40

Which part of the interview provides an opportunity for the interviewer and the ? interviewee to increase their knowledge of each other,clarify the purpose of the ? interview,and explain the direction of questioning?

A) the opening
B) the body
C) the closing
D) all of the above

Question 41

People develop evaluations of one another from limited external observations.

Question 42

In a disciplinary interview,what task must the supervisor/manager accomplish before ? handing down discipline to the employee?

A) talk to others
B) review the company policy
C) hear the employee's side of the story
D) give an appraisal interview

Question 43

The first step in preparing a list of interview questions is to develop questions that elicit information about the candidate's job qualifications.

Question 44

Generally speaking,a "good" question will be 30 to 40 words long.

Question 45

"Can you tell me a little more about the kind of person you would like to work for" is an example of a primary question.

Question 46

The more nervous an interview candidate is,the more likely they are to open up and fully disclose the information you need to accurately assess them for the job.

Question 47

An example of a discriminatory question is "Would your husband mind if you worked ? late?"

Question 48

Leave -taking behaviors, such as those at the completion of an interview, may be expressed verbally and nonverbally.

Question 49

In a directive interview,the interviewer controls the purpose,structure,and pacing of the interview.

Question 50

Which of the following suggestions for reducing anxiety is applicable to interviewer
And interviewee alike?

A) be personal, not personable
B) listen well
C) concentrate only on what you have to say
D) memorize responses so that you can answer questions quickly

Question 51

Of all the interview types,which one deals with sensitive areas of business and
Professional communication and therefore must be handled with the most care?

A) appraisal
B) disciplinary
C) media
D) employment

Question 52

Researchers consider communication and interpersonal skills as the single most important set of factors in an interview.

Question 53

An example of an inverted funnel question is one that moves from a broad,open question toward narrower,closed questions.

Question 54

Whether a question is stated in positive or negative terms has little effect on the question's clarity.

Question 55

Possible obstacles to a successful interview process may include lack of courtesy and forgetfulness.

Question 56

The primary goal of the interviewee is to acquire a big salary.

Question 57

"Have I asked everything that I should have asked?" is an example of a clearing

Question 58

The structure of an interview is always known ahead of time.

Question 59

In a highly scheduled interview,the interviewer prepares a schedule of the major questions and also includes a few probing questions that may,or may not,be used.

Question 60

Which of the Carl Rogers's five response categories seeks further information or
Provokes further discussion?

A) evaluative
B) probing
C) understanding
D) interpretative

Question 61

Corrective feedback and supportive feedback are essentially the same things.

Question 62

When preparing a résumé,always be sure to include a citation of personal ? characteristics.

Question 63

The most critical aspects of disciplinary interviews include notifying the employee of the problem,interviewing the employee,and instituting disciplinary action.

Question 64

Dress is not usually a significant factor in a job interview.

Question 65

Appraisal interviews are often used to motivate employees.

Question 66

Mediated press interviews are conducted through mass communication devices such as computers for videoconferencing.

Question 67

Supportive feedback encourages desirable behavior.

Question 68

The interviewee should conduct no preliminary research on the organization; this will allow the interviewee to enter the interview with no preconceptions and improve the chances of obtaining a job offer.

Question 69

A follow up "thank you" letter is no longer a very important aspect of the interview process.