Deck 20: Working With E-Mail

Question 1

Obtaining a(n) ____________________ gets your electronic mailbox set up on an e-mail server.

Answer 1

e-mail account

Question 2

The computers and software that provide e-mail services form an e-mail system.

Answer 2

True

Question 3

An e-mail ____________________ is divided into fields that contain information such as the sender's e-mail address and the date and time the message was written.

Answer 3

header

Question 4

E-mail messages have a standard format that consists of three major sections: a header, a body, and a signature.

Question 5

E-mail messages are usually stored in mid-sized files in a proprietary format.

Question 6

A(n) ____________________ is a block of text or graphics automatically added to the end of every e-mail message you send.

Question 7

In order for e-mail to be routed correctly, each e-mail address must be unique.

Question 8

Most e-mail clients offer several predefined folders, such as Inbox, Drafts, Sent Mail, Spam, and Trash.

Question 9

It is recommended that legal documents that require a signature should be sent electronically.

Question 10

A(n) ____________________ is a file, such as a document, photo, music clip, or spreadsheet, that is attached to and sent along with an e-mail message.

Question 11

You can save an attachment on your hard disk for later use.

Question 12

At the heart of a typical e-mail system is a(n) ____________________, which is a computer that acts as a central post office for a group of people.

Question 13

Systems that provide access to e-mail through a browser are called Global mail.

Question 14

Webmail is typically a free service accessed using a(n) ____________________.

Question 15

Most address books include fields for expanded contact information, such as telephone numbers, mailing addresses, fax numbers, and company affiliations.

Question 16

Most Webmail services display a code called a(n) ____________________ that you have to type in at the end of the registration process.These codes are designed to block computer bots from creating e-mail accounts.

Question 17

____________________ is unwanted electronic junk mail about medical products, low-cost loans, and software upgrades that often carries viruses and other malicious software.

Question 18

____________________ is an electronic version of the postal system that transmits messages from one computer to another, usually over the Internet.

Question 19

A(n) ____________________ contains a list of e-mail addresses for individuals and groups.

Question 20

Zipping files makes them smaller but increases transfer time.

Question 21

An account for [e-mail] probably belongs to an IBM ____.

A)employee
B)supplier
C)customer
D)none of the above

Question 22

To use an e-mail system, you need all of the following EXCEPT ____.

A)an e-mail account
B)an Internet connection
C)a browser
D)software to compose e-mails

Question 23

An e-mail header is divided into fields that contain information such as the ____.

A)sender's e-mail address
B)recipient's address
C)date and time message was written
D)all of the above

Question 24

An e-mail address typically consists of a user ID followed by the ____ sign and the name of the e-mail server that manages the user's electronic post office box.

A)@
B)#
C)&
D)*

Question 25

A(n) ____ is an electronic document transmitted over a computer network.

A)e-message
B)electric message
C)doc-mail message
D)e-mail message

Question 26

An e-mail user ID is also often called a(n) ____.

A)account number
B)passcode
C)username
D)password

Question 27

Microsoft Outlook is one of the most popular e-mail clients.Its pared down cousin, Windows Live Mail, can be downloaded for free as part of the Windows ____ suite.

A)Communication Essentials
B)Live Essentials
C)Web Essentials
D)Quick Essentials

Question 28

Free Webmail is supported by ____.

A)rich software executives
B)advertising
C)the government
D)television networks

Question 29

The term "e-mail"can refer to ____.

A)a single message
B)communications network
C)computer protocol
D)computer network

Question 30

____ is typically used to handle your outgoing mail.

A)POP3
B)connecting to the Internet
C)both a.and b.
D)neither a.nor b.

Question 31

The software you use to send, receive, and manage messages is called e-mail ____ software.

A)client
B)LAN
C)WAN
D)NAN

Question 32

Systems that provide access to e-mail through a browser are called ____.

A)Webmail
B)Zipmail
C)Helpmail
D)Foxmail

Question 33

The major advantage of local mail is ____.

A)speed
B)access
C)cost
D)control

Question 34

An account for [e-mail] probably belongs to ____.

A)an employee of Unlimited Growth Accountants
B)an employee of U.S.
Government Administration
C)a member of the United Golfers Association
D)a student at University of Georgia

Question 35

Getting a Webmail account is a(n) ____ process that you can complete online.

A)complicated
B)automated
C)tedious
D)expensive

Question 36

____ is typically used to manage your incoming mail.

A)POP3
B)hubs
C)bridges
D)all of the above

Question 37

As you compose e-mail messages, they can be stored in a(n) ____ folder until you are ready to send them.

A)Inbox
B)Outbox
C)Sent Mail
D)Contacts

Question 38

When you use local e-mail, an e-mail ____ stores your incoming messages until you launch your e-mail client and get your mail.

A)browser
B)loose
C)random
D)routed

Question 39

When you want to read or send mail using Webmail, use ____ to go to your e-mail provider's Web site and log in.

A)Windows explorer
B)local access software
C)a browser
D)your company's intranet

Question 40

When using Webmail, it is recommended that you ____.

A)log out of your e-mail account after each use
B)ISP
C)ASP
D)DSP

Question 41

Referring to the figure above, you must use ____ between e-mail addresses.

A)colons
B)commas
C)semicolons
D)periods

Question 42

____ is online jargon for "Internet etiquette."

A)Netiquette
B)Inter-polite
C)Net-nice
D)Net-manners

Question 43

____ allows you to forward messages to other e-mail addresses automatically.

A)Autoreply
B)Autoforwarding
C)The return receipt feature
D)Synchronization

Question 44

Unread mail is usually displayed in ____, and that feature helps to ensure that you've not missed an important message.

A)bold
B)red type
C)blue type
D)italics

Question 45

____ are symbols that represent emotions.

A)Three dashes in a row
B)Three asterisks in a row
C)Smileys
D)Faces

Question 46

When signing up for Webmail, your first step is to ____.

A)use your browser to access a Webmail site
B)use Windows explorer to access a Webmail site
C)register your desired username
D)register your desired password

Question 47

E-mail addresses can be manually entered in an address book, but you can also add an address by clicking the ____ in messages you receive.

A)header
B)footer
C)address
D)To: field

Question 48

In the figure above, the item that is checked immediately for uniqueness is the ____.

A)UserID
B)Password
C)Name
D)Security Question

Question 49

Most e-mail clients have a(n) ____ feature which automatically replies to e-mail messages, a feature sometimes referred to as "out of office response."

A)Autoreply
B)Autoforwarding
C)return receipt
D)synchronization

Question 50

When composing an e-mail message, enter the recipient's address in the ____ box.

A)To:
B)From:
C)Cc:
D)Bcc:

Question 51

In the figure above, the person's birthday is asked to ____.

A)determine if the subscriber is a minor
B)send the person a birthday e-mail
C)check police records for a match
D)all of the above

Question 52

Attachments to local mail are stored in a(n) ____ folder on your computer's hard disk

A)temporary
B)e-mail
C)system
D)program

Question 53

Referring to the figure above, to open the screen shown, you would click the ____ button.

A)New Items
B)New E-mail
C)Inbox
D)Send

Question 54

In the figure above, the rating on the Password Strength Meter shows that the password that Sarah Smith used is ____.

A)the weakest possible
B)fairly strong
C)the strongest possible
D)taken already

Question 55

When composing an e-mail message, if you want to send a copy of the message to other people, you can include their e-mail addresses in the ____ box.

A)To:
B)From:
C)Subject:
D)Cc:

Question 56

When you want to compose a message, look for a toolbar button or link labeled ____.

A)Create Mail
B)hills, valleys, trees
C)brick walls and concrete floors
D)all of the above

Question 57

E-mail ____ allow you to quickly, easily, and immediately share files with others.

A)files
B)attachments
C)folders
D)portals

Question 58

If you receive an attachment stored in an uncommon file type, you might have to search for its ____ on the Web to discover the software needed to open it.

A)imprint
B)file extension
C)file name
D)sender

Question 59

You can ask to be notified if a message has been received by using the ____ feature.

A)Autoreply
B)Autoforwarding
C)return receipt
D)synchronization

Question 60

To forward a message using Outlook, click the message, then click the ____ button.Enter the address of the person to whom you want to forward the message, then click Send to send the message.

A)Save
B)Forward
C)Star
D)Archive

Question 61

The body of an e-mail message contains the message itself and the data for any photos or supplementary files that are attached to the e-mail message._________________________

Question 62

To respond to everyone who received a message, click the Reply All link, then type your response._________________________

Question 63

An e-mail label, sometimes referred to as a "conversation," consists of an original message and all of the replies and forwards that stem from it._________________________

Question 64

Case 20-1
Matt is teaching his grandmother how to use e-mail. He is starting with a lesson on how to use the address book. Please answer the questions below.
Matt's grandmother wants to be able to send an e-mail to all of her grandchildren at one time.Matt helps his grandmother to set up a(n) ____.

A)AutoForward command
B)mail group
C)newsletter account
D)autoresponder account

Question 65

Many e-mail clients offer advanced features.Please describe how autoforward and autoreply work, and in what situation you would use these features.

Question 66

E-mail messages arrive in your electronic Outbox._________________________

Question 67

A mail group or "mailing list" is a list of e-mail addresses stored under a unique title._________________________

Question 68

Case 20-1
Matt is teaching his grandmother how to use e-mail. He is starting with a lesson on how to use the address book. Please answer the questions below.
Matt shows his grandmother that once an address is in her e-mail address book, she just needs to type the ____ of any address, and the e-mail software will fill in the rest.

A)first letter
B)first few letters
C)first and last letter
D)first 10 letters

Question 69

In a classic Webmail configuration, your Inbox is stored on the Web; and because messages are sent immediately, a(n) Sent Items folder is not needed._________________________

Question 70

E-mail systems based on client software that's installed locally are referred to as desktop e-mail._________________________

Question 71

Case 20-1
Matt is teaching his grandmother how to use e-mail. He is starting with a lesson on how to use the address book. Please answer the questions below.
Matt also explains to his grandmother that to add a new contact she could simply use the New ____ button to add individual e-mail addresses in Outlook.

A)Friend
B)Contact
C)Associate
D)Peer

Question 72

A(n) security filter automatically routes advertisements and other junk mail to the trash folder maintained by your e-mail client._________________________

Question 73

After you receive an e-mail message, you can pass the message on to other people-a process called "phishing." _________________________

Question 74

E-mail clients run special e-mail server software, which provides an electronic mailbox for each person, and sorts incoming messages into these mailboxes._________________________

Question 75

E-mail messages have a standard format.What are the two major sections of an e-mail? Briefly describe each of these two sections.