Deck 7: Interviewing Principles and Skills

Question 1

Before the interview,Mike decides to develop questions around employment related topics such as job skills,prior work experiences,career path,and goals.According to your textbook,what aspect of "Structuring the Interview" is Mike conducting?

A)Identify interview topics
B)Write interview questions
C)Sequence interview questions
D)Conduct post-interview assessment

Answer 1

A

Question 2

According to your textbook,the three criteria for an effective interview are .

A)structured, goal oriented, role directed
B)unstructured, goal oriented, task directed
C)structured, task directed, role directed
D)unstructured, task directed, goal oriented

Answer 2

A

Question 3

When seeking to identify the appropriate person for an interview,which of the following is NOT a suggestion given by the book?

A)Consult professional organizations and membership directories
B)Use your instructors
C)Call the organization directly
D)Show up at the organization and simply ask someone who you should talk to

Answer 3

D

Question 4

During her interview Val demonstrates her ability to listen carefully,self disclose appropriately,and resolve conflict while also appearing open and approachable by the way she answers the questions she is asked.By using these skills she is meeting her .

A)relational goal
B)secondary goal
C)task goal
D)personal goal

Question 5

Asking a respondent to discuss what they consider to be important is a .

A)question of value
B)question of policy
C)question of process
D)question of fact

Question 6

A scripted interview that uses a set of standard questions that are asked of every person who is interviewed is referred to as a(n) .

A)unstructured interview
B)structured interview
C)moderately-structured interview
D)uniquely-structured interview

Question 7

limits the possible range of responses and requires a simple,direct,and brief answer.

A)Closed questions
B)Probing questions
C)Leading questions
D)Open questions

Question 8

A form of oral interaction structured to achieve a goal is called a(n) .

A)chatter-box
B)public speaker
C)interview
D)task goal

Question 9

Asking a respondent to talk about how they might do something is a .

A)question of value
B)question of policy
C)question of process
D)question of fact

Question 10

During an interview with the CEO of a large organization,the interviewer asks,"You believe a coworker is stealing from the company,but are not certain.What would you do?" This is an example of which type of interview question?

A)Open question
B)Closed question
C)Probing question
D)Hypothetical question

Question 11

A structured conversation intended to influence a person's attitudes,beliefs,or behaviors is called a(n) .

A)persuasive interview
B)unstructured interview
C)information-sharing interview
D)information-gathering interview

Question 12

are focused on,structured conversation whose goal is to seek out important information from another person.

A)Information-gathering interviews
B)Persuasive interviews
C)Reporting interviews
D)Appraisal interviews

Question 13

Which example best illustrates an appraisal interview?

A)A reporter interviewing a magazine's editor
B)A salesperson trying to convince a customer to buy his or her product
C)A supervisor shares information with an employee about his or her job performance
D)An employer interviewing a potential job candidate

Question 14

"How do you lead?" is an example of a(n) .

A)closed question
B)hypothetical question
C)leading question
D)open question

Question 15

A standard theme that is explored with a particular category of questions that are asked during an interview is called a(n) .

A)interview theme
B)interview topic
C)interviewee theme
D)structured interview

Question 16

Jose is conducting research in his company's latest product.He wants to get a large number of people's opinions on the same topics,but leave room to expand on and probe certain topics if he needs to during the interview.Jose should utilize a(n) .

A)structured interview
B)unstructured interview
C)moderately structured interview
D)uniquely structured interview

Question 17

Which of the following is NOT true when arranging the physical setting for an interview?

A)Sitting behind a desk communicates power, status, and formality.
B)Sitting face-to-face at a small table communicates equality, accessibility, and informality.
C)Sitting on the opposite side of a long and wide conference table communicates informality, comfort, and equality.
D)Sitting side-by-side makes it hard to see each other.

Question 18

An interview type that is unscripted and does not include a standard set of questions is called a(n) .

A)structured interview
B)unstructured interview
C)moderately structured interview
D)uniquely structured interview

Question 19

When in an interview,the primary difference between a task goal and a relational goal is that .

A)relational goals include asking and answering questions in a clear, concise, and thoughtful manner, while task goals seek to be seen as interpersonally attractive
B)relational goals include using interpersonal skills so as to seem interpersonally attractive, while task goals include asking and answering questions in a clear, concise, and thoughtful manner
C)task goals include asking and answering questions in a clear, concise, and thoughtful manner, while relational goals seek to acquire and convey appropriate information
D)task goals are goal-oriented, while relational goals are task-oriented

Question 20

Asking thoughtful questions of the interviewer that reveal your knowledge of the organization and understanding of the organization's needs is an example of a(n) .

A)relational goal
B)secondary goal
C)task goal
D)personal goal

Question 21

An effective interview meets four criteria: structured,goal oriented,interesting,and role directed.

Question 22

By definition,an interview can only include two people.

Question 23

The first step when preparing for an interview is to identify the interview goal.

Question 24

Rhonda just answered her front door and notices a man holding a variety of cleaning products.He begins asking questions such as "I assume that your carpet is not as clean as it could be?" and "Is it safe to say that you would love for your carpet to be completely spotless?" These types of questions are considered _.

A)unlawful questions
B)probing questions
C)closed questions
D)leading questions

Question 25

Which of the following is NOT one of the basic ethical principles of interviewing?

A)Don't manipulate the other person.
B)Establish power immediately.
C)Don't restrict the other person's choices or answers to questions.
D)Don't convey false or misleading information to the other person.

Question 26

When finishing an interview with a potential client,the interviewer asks,"Is there anything else that you would like to add about this issue?" This is an example of which type of interview question?

A)Open question
B)Hypothetical question
C)Clearinghouse probe
D)Closed question

Question 27

The ethical principle that requires interviewers to keep information disclosed during an interview private is called .

A)professionalism
B)ethics
C)confidentiality
D)value policy

Question 28

Which of the following statements represents the primary difference between a relational and task message?

A)Task messages focus on establishing relationships, while relational messages focus on the content of the interview.
B)Task messages focus on establishing relationships, while relational messages focus on building rapport.
C)Task messages focus on the content of the interview, while relational messages include messages about how the interview will be structured.
D)Task messages focus on the content of the interview, while relational messages focus on establishing relationships.

Question 29

During an interview with a potential candidate,Marty begins his line of questioning with questions that only require a yes or no response.He then moves to questions that are more broad and unstructured.Marty is using which type of interview sequence?

A)Funnel sequence
B)Inverted funnel sequence
C)Tunnel sequence
D)Inverted tunnel sequence

Question 30

Bill wants to communicate equality,accessibility,and informality during the interview,so he should sit behind his large desk.

Question 31

A questioning technique that begins with broad,open questions and proceeds towards more closed questions is called a(n) .

A)funnel sequence
B)inverted funnel sequence
C)tunnel sequence
D)inverted tunnel sequence

Question 32

Being on time,appropriately dressed,and using a firm handshake are all suggestions given by your textbook in order to .

A)make a positive first impression
B)establish rapport
C)clarify interview goals
D)establish power

Question 33

According to your textbook,what are the four required tasks for closing an interview?

A)Summarize the interview, encourage friendly relations, discuss the next step, exchange thank you's.
B)Summarize the interview, encourage friendly relations, schedule next interview, discuss next step
C)Discuss next step, exchange a thank you, summarize the interview, schedule next interview
D)Summarize the interview, discuss nest steps, encourage friendly relations, introduce interviewee to other department employees

Question 34

An interview question that encourages the interviewee to clarify or elaborate on partial or superficial responses and that usually directs the discussion in a particular direction is referred to as a(n) .

A)open question
B)closed question
C)hypothetical question
D)probing question

Question 35

According to your textbook,the interviewee is responsible for what three important tasks?

A)Controlling the breadth and depth, listening actively, and keeping the interview focused
B)Listening actively, providing thoughtful and clear responses, and asking appropriate questions
C)Listening actively, keeping the interview focused, and asking appropriate questions
D)Controlling the breadth and depth, providing thoughtful and clear responses, and asking appropriate questions

Question 36

A car sales representative that is asking a customer questions about their driving habits and needs is conducting a persuasive interview.

Question 37

According to your textbook,which of the following suggestions should NOT be followed when responding to interview questions?

A)Answer immediately without any silence to show you are prepared.
B)Ask a clarifying question if you are confused.
C)Provide a thoughtful and concise response.
D)Take a few moments to reflect on the question.

Question 38

A guide that lists all of the questions and follow-up probes to be used in an interview so that the interviewer can sequence questions is called an .

A)interview guide
B)interview schedule
C)interview calendar
D)interview sequence

Question 39

Which of the following questions would be considered unlawful?

A)"How is your previous employment experience relevant to this position?"
B)"Are you a member of any clubs or associations that are relevant to this position?"
C)"Are you willing to relocate?"
D)"Are you a citizen of the United States?"

Question 40

According to your textbook,which of the following three skills are needed to open an interview effectively?

A)Make a positive first impression, establish rapport, clarify interview goals
B)Make a positive first impression, clarify interview goals, end interview effectively
C)Establish rapport, establish power, clarify interview goals
D)Establish rapport, establish power, make a positive first impression

Question 41

Ii is only the interviewer's role to listen actively.

Question 42

The interviewee is responsible for controlling the breadth and depth of questioning.

Question 43

The question "You are experiencing conflict with one of your co-workers.How do you handle the situation?" is an example of a clearinghouse probe.

Question 44

During an interview Glen was asked,"Are you legally authorized to work in the United States?" This was an unlawful question.

Question 45

An advantage of a structured interview is that it ensures that all interviewee's are treated in a consistent manner.

Question 46

Questions of value ask respondents to talk about how they might do something.

Question 47

An interviewee should never ask a clarifying question because it indicates they were not listening.

Question 48

Asking the interviewee,"What are you looking for in a company?" is an example of an open question.

Question 49

Conducting an unstructured interview requires more skill on the part of the interviewer.

Question 50

Asking if the interviewee is married is an unlawful question.

Question 51

One of the ways we detect deception during an interview is when verbal and nonverbal messages do not match.

Question 52

Closing the interview tends to focus more on relational rather than task-related messages.

Question 53

Ethical interviewing occurs when interviewers equalize power by allowing interviewees the freedom to respond without the threat of negative consequences.

Question 54

According to your textbook using personal contacts within a company to identify the appropriate person to interview is an effective strategy.

Question 55

When using the tunnel sequence,the interviewer is interested in the depth of responses rather than the breadth.

Question 56

Using the funnel sequence encourages the interviewee to answer questions quickly.

Question 57

Interviewers evaluate what you say,but do not concern themselves with how you say it.

Question 58

Interview openings are usually more focused on task messages than on relational messages.

Question 59

Closed questions restrict the interviewee's freedom to express personal views or elaborate on responses.

Question 60

One way to avoid manipulating the interviewee is to state clearly and in advance what you,as the interviewer,need and want from the interviewee.

Question 61

Describe and provide an example for the six responsibilities that an interviewer must follow to be an ethical interviewer?

Question 62

Define task and relational goals and provide an example of each.

Question 63

Describe the various behaviors that are recommended in order to make a positive first impression.

Question 64

List the three criteria an effective interview must meet?.

Question 65

List and describe the three different interview structures.

Question 66

List and describe the three skills needed to effectively prepare for an interview.

Question 67

Describe the interviewer's role and the interviewee's role in processing the body of the interview.

Question 68

Describe the four suggestions your textbook gives for finding the appropriate person to interview.

Question 69

List,define,and provide an example of each of the four different types of probing questions.

Question 70

Describe the interviewee's role and the interviewee's role in processing the body of the interview.

Question 71

List and describe the goal of the four types of interviews discussed in your textbook.

Question 72

Define each of the three basic interview sequences and describe the reason for using each sequence.

Question 73

Explain the importance of appropriately arranging the physical setting of an interview.