Deck 3: Using Verbal and Nonverbal Messages

Question 1

Declarative messages _.

A)leave room for interpretation
B)are used to seek another person's opinion
C)should be used when being supportive
D)Are statements of truth and leave no room for interpretation

Answer 1

D

Question 2

According to your textbook empathy means?

A)To feel sorry for someone.
B)To have had the same experience as someone.
C)To try to feel what he or she is feeling.
D)To merely acknowledge the feelings he or she has.

Answer 2

C

Question 3

When texting,which of the following is NOT a guideline your textbook encourages?

A)Don't use text messages to convey important information.
B)Don't use emoticons.
C)Don't text anything confidential.
D)Introduce yourself in the message if the person doesn't have your number.

Answer 3

B

Question 4

Shawn just got hired by the local theme park and has arrived late for his employee orientation.His supervisor tells him to skip the orientation and to go get his "costume".Shawn is confused by what his supervisor wants him to do.This confusion was caused by the use of .

A)precise language
B)non-relevant terms
C)jargon
D)ambiguous nonverbal cues

Question 5

The primary difference between a denotative meaning and a connotative meaning is that .

A)denotative meanings are based on interpretation, while connotative meanings are literal
B)denotative meanings are literal, while connotative meanings are based on interpretation
C)denotative meanings are strategically ambiguous, while connotative meanings are concrete
D)denotative meanings are based on jargon, while connotative meanings are concise

Question 6

is a nonverbal communication code that is based upon physical attraction,clothing and artifacts.

A)Haptics
B)Complementing
C)Body Movement
D)Physical Appearance

Question 7

According to your textbook,nonverbal messages are more believable than verbal messages because .

A)people are not always consciously aware of their nonverbal messages
B)verbal communication is more ambiguous than nonverbal communication
C)nonverbal messages are more concrete than verbal messages
D)we have more control over our nonverbal messages than our verbal messages

Question 8

Karla is picking out her outfit for her job interview,according to your textbook which of the following should she not do?

A)Wear something outrageous to stand out from all the other candidates.
B)Match the formality of the manager.
C)Appear neat and well groomed.
D)Monitor the physical appearance standards of the company.

Question 9

Laura is selling a new car to a customer who has the older model of the same car.She states,"This new model is just like your car except that is gets better gas mileage and has side airbags." Laura is primarily using which skill to make her message relevant?

A)She is making her message concise.
B)She is using other focused language.
C)She is using familiar examples.
D)She is using specific words.

Question 10

According to your textbook,in order to communicate clear verbal messages,you should .

A)be concrete, concise, and relevant
B)be strategically ambiguous, connotative, and concrete
C)be concrete, concise, and ambiguous
D)be concrete, relevant, and declarative

Question 11

Which of the following statements best describes the difference between a self-focused message and an other-focused message?

A)Other-focused messages are source-centered, while self-focused messages are receiver-centered.
B)Other-focused messages are more concrete than self-focused messages.
C)Other-focused messages are about solutions, while self-focused messages are about problems.
D)Other-focused messages are receiver-centered, while self-focused messages are source-centered.

Question 12

Xavier wants to be strategically ambiguous with his company's holiday card so as not to offend any of his clients.Which of the following is the most abstract message?

A)Merry Christmas
B)Happy Holidays
C)Season's Greetings
D)Happy Hanukah

Question 13

Which of the following is NOT a characteristic of nonverbal messages?

A)They convey feelings.
B)They form relationships.
C)They are universal.
D)They express truth.

Question 14

messages are communicated through physical appearance,posture,movement,facial expressions,eye contact,and touch.

A)Verbal
B)Nonverbal
C)Complex
D)Connotative

Question 15

If you can experience something with your senses,it is considered to be .

A)concise
B)relevant
C)concrete
D)connotative

Question 16

Bryan is becoming increasingly defensive while conversing with his co-worker.Bryan's co-worker just accused him of having an "attitude problem" and not being a "team player." Which verbal communication strategy did Bryan's co-worker violate?

A)Be genuine rather than manipulative.
B)Be flexible rather than rigid
C)Use descriptive language rather than evaluative language
D)Present yourself as equal rather than superior

Question 17

An announcement that Smith Inc.,would be merging with Integrated Systems Inc.was made last week.When Matt heard the word "merger," he became very stressed and fearful of losing his job.On the other hand,when Sam heard the word "merger," he became excited about the future possibilities of being paired with such a great company.Their differences in interpretation represent the of verbal messages.

A)denotative meaning
B)descriptive nature
C)ambiguous nature
D)preciseness

Question 18

Mike is attending a workshop on a new system that the company has just purchased.He is a bit confused and frustrated as to why he is being asked to attend the workshop because his position is not authorized to utilize the system.Which statement best describes why Mike is having these frustrations?

A)Mike does not understand the relevancy of the workshop.
B)Mike feels that the creators of the workshop are not being concise enough.
C)Mike feels that his organization is being far too rigid.
D)Mike feels that the workshop is not concrete enough for him.

Question 19

messages are messages that use words to create meaning.

A)Verbal
B)Nonverbal
C)Complex
D)Connotative

Question 20

Bill is a new manager for his company and wants to send an email to all of his employees about the upcoming year.Because this email will outline his vision he wants to make sure his message is clear.To send a clear message Bill should NOT focus on being .

A)concise
B)humorous
C)relevant
D)concrete

Question 21

Verbal messages use words to create meaning.

Question 22

Mark and Stan are having a conversation at work and Stan is feeling fairly uncomfortable because he feels that Mark is standing too close to him.Every time that Stan makes an attempt to take a step back,Mark moves forward to keep the distance at about two feet.What spatial zone was Mark using?

A)Intimate space
B)Personal space
C)Social space
D)Public space

Question 23

Using jargon always makes our communication faster and easier.

Question 24

When Allen tries to interrupt Xavier's conversation,Xavier holds up his index finger indicating that he wants Allen to hold his thought for a moment.This is an example of a(n) .

A)emblem
B)illustrator
C)regulator
D)haptic

Question 25

A person who controls the flow of communication within an organization is called a(n) .

A)time keeper
B)information keeper
C)gatekeeper
D)social keeper

Question 26

Unwelcome conduct of a sexual nature that interferes with a person's ability to perform a job or gain an education and that creates a hostile,intimidating or offensive environment is defined as .

A)quid pro quo sexual harassment
B)coercion
C)hostile environment sexual harassment
D)intimidating environment sexual harassment

Question 27

Using concrete words and phrases in the workplace helps avoid miscommunication.

Question 28

Your ability to lead will depend on your ability to use and interpret verbal messages unique to your workplace.

Question 29

Displays of our identity such as jewelry,sunglasses,handbags,and hats,are called .

A)gestures
B)haptics
C)illustrators
D)artifacts

Question 30

The nonverbal aspects of the voice,including pitch,rate,and volume is .

A)kinesics
B)proximity
C)haptics
D)vocalics

Question 31

While sitting in class,Kevin raises his hand to let the instructor know that he wants to be called on. Kevin's raised hand is an example of a(n) _.

A)emblem
B)illustrator
C)regulator
D)immediacy

Question 32

The connotative meaning to a word can be found in the dictionary.

Question 33

The space and distance we maintain from others in our communication with them is called .

A)haptics
B)vocalic
C)proximity
D)back-channel cue

Question 34

The study of how people use and structure time is called _.

A)haptics
B)chronemics
C)proximity
D)gatekeeping

Question 35

Deliberate and/or repeated sexual or sex-based behavior that is not welcome,not asked for,and not returned,is called .

A)territory
B)dominance
C)stalking
D)sexual harassment

Question 36

The study of touch is called .

A)kinesics
B)haptics
C)vocalic
D)proxemics

Question 37

Tim wears nice suits,has a large office,and drives a new car.These nonverbal indicators suggest he has high .

A)status
B)immediacy
C)importance
D)adaptability

Question 38

According to your textbook,if you see a person stepping toward you,leaning forward,and making direct eye contact,you should _.

A)increase distance
B)decrease distance
C)stay exactly where you are
D)walk away

Question 39

The primary difference between a high-contact culture and a low-contact culture is that .

A)touching is common and appropriate in a high-contact culture, while touching is uncommon in a low-contact culture
B)touching is uncommon and inappropriate in a high-contact culture, while touching is appropriate and common in a low-contact culture
C)there is a high amount of communication in a high-contact culture, while communication is limited in a low-contact culture
D)emotions are seen as inappropriate in a high-contact culture, while emotions are very common and appropriate in a low-context culture

Question 40

Samantha's boss hinted to her that she would receive a promotion if she would simply have sex with him.This is an example of what type of sexual harassment?

A)Quid pro quo
B)Hostile environment
C)Coercion
D)Aggressive

Question 41

According to your textbook,"pulling rank" violates the "be genuine rather than manipulate" principle of supportive verbal messages.

Question 42

Sometimes simply using an "I" message may be too subtle to take the sting out of a more negative message you want to express to another person.

Question 43

Unlike verbal messages,nonverbal messages are constant across all cultures.

Question 44

In order to express empathy,you must have personally gone through the same situation.

Question 45

If the person you are talking to fails to make direct eye contact with you,it is important to decrease distance with that person.

Question 46

Sexual harassment is not welcome,not asked for,and not returned.

Question 47

Interjecting "ums","uha",and "hmm" into a conversation to signal that we are listening and interested in the conversation is called back-channel cues.

Question 48

Conditional statements do not leave room for interpretation.

Question 49

Men of average or above average height are seen as more successful and outgoing.

Question 50

Katie told her coworker,"You need to fix the problem now!" Katie was using a problem orientation with her verbal message.

Question 51

Culture determines how we use space in our communication with others.

Question 52

An administrative assistant is an example of a gatekeeper.

Question 53

According to your text,candidates with an ear piercing are perceived by recruiters to be just as trustworthy and knowledgeable than those not wearing any jewelry.

Question 54

The study of how people use and structure time is called haptics.

Question 55

Explaining the usefulness of a message is important to making it relevant.

Question 56

Office size expresses status in many companies.

Question 57

Threatened use of rewards or punishment to gain sexual compliance from a subordinate is called hostile environment sexual harassment.

Question 58

Your friend hugging you while,at the same time,telling you that she loves you is an example of regulating.

Question 59

People who illustrate their verbal messages remember 20% more of what they say than those who don't illustrate.

Question 60

Sam's gold watch is an example of clothing.

Question 61

According to your textbook,what are the four characteristics that make nonverbal messages unique from verbal messages? Briefly describe each.

Question 62

What is an artifact and why are they important?

Question 63

What are the four spatial zones identified by Edward T.Hall,and in what situation is it most appropriate to utilize each spatial zone?

Question 64

Describe and provide an example of a high-contact and low-contact culture.

Question 65

Define connotative and denotative meaning and provide an example that illustrates their difference.

Question 66

Identify the three goals of a clear verbal message and the three tools discussed to meet each goal.

Question 67

Define immediacy and list at least five nonverbal behaviors that will enhance immediacy.

Question 68

The textbook identifies two ways to use descriptive rather than evaluative language.Provide an example of each method in the following scenario:
You were just assigned to a new team created to develop an advertising campaign for your new
client,XYZ Corp.One team member,John,is not performing his share of the work,and it's well-known around the office that John is not a team player.Without John's help,your team will not meet the upcoming deadline.How do you tell John he's not being a team player without making him defensive?

Question 69

What are the characteristics of text messages?

Question 70

Describe the differences between quid pro quo sexual harassment and hostile environment sexual harassment and provide an example of each type of harassment in the workplace.

Question 71

What are the four ways you can communicate supportive verbal messages? Give an example of each.