Deck 7: Operational and Post Implementation

Question 1

The assessment of readiness should start just before the go live date.

Answer 1

False

Question 2

Once the system is in the production phase, there is no further need for training.

Answer 2

False

Question 3

Training should gear up during the readiness process.

Answer 3

True

Question 4

Training for users should focus on how they will use the new system for daily processing of transactions.

Question 5

Everything should be completed and ready for testing at the first readiness checkpoint.

Question 6

There should be at least three readiness reviews before the ultimate decision to go live.

Question 7

A readiness assessment should be conducted before going live.

Question 8

The process for determining readiness consists of a series of meetings and discussions on the status of each of the area tasks.

Question 9

The readiness process will clarify what needs to be done and provide more focus for the project team.

Question 10

The readiness process should only include key "super" users.

Question 11

The stabilization period is from the go live date to about 90 days after, or until the number of issues to be fixed is reduced to a manageable number.

Question 12

Work on the system development should continue during the stabilization period.

Question 13

The readiness review status and the go live date should only be communicated to the team leads.

Question 14

Senior management should review each of the readiness assessment reports.

Question 15

It is only necessary to train the key users of the system in each functional area.

Question 16

The readiness process will focus on assessing whether the system configuration is ready for go live.

Question 17

Elaborate readiness checkpoints help insure that the go live process is smooth.

Question 18

The PMO is the Project Maintenance Office.

Question 19

If everything isn't ready by the first readiness assessment, the go live date should be pushed back.

Question 20

The ERP implementation phase is just after the go live phase.

Question 21

To better understand the effectiveness of the new ERP system, it is important to have key measurement in place after the go-live phase.

Question 22

Even though it should be conducted just-in-time, training often gets put into the post-implementation schedule because the project schedule gets compressed.

Question 23

ERP system training should focus on showing users where to point and click in the applications.

Question 24

To be effective, organizations should choose one training format and stick with it.

Question 25

The first tier of the support process usually involves a help desk or a Call Center.

Question 26

Some ERP system problems can be identified in advance but others can only be identified in real-time use of the system.

Question 27

If the ERP system is turned on for the first time on Monday and sales people cannot login to get their sales report, this would be an example of a stabilization issue that needs to be tracked and debugged.

Question 28

Training helps users interact with the ERP system while managing helps them understand how their work is related to the processes and people in other departments.

Question 29

During the stabilization period, the IT staff will be monitoring the phone lines for response times and ensure that appropriate backups are made.

Question 30

For security reasons, users should only train on the practice instance in the training labs.

Question 31

During the stabilization process, it is important to initiate all issues and track them to resolution.

Question 32

System process questions are usually handled by the vendor experts in the second tier of the support process.

Question 33

Training should be a continuous process even after the system is live.

Question 34

After the implementation, data migration must be conducted periodically to ensure that the system is being used correctly and that data entry processes are being followed.

Question 35

Tier three of the support process usually involves a combination of technical staff along with vendor support.

Question 36

A practice instance should use real data and configurations.

Question 37

Post production design is concerned with managing the daily operations of the new ERP system.

Question 38

A web-based ________ can be a good way to add support to users during the post-implementation phase.

A) order entry
B) FAQ
C) module portfolio
D) change management document

Question 39

In the parallel implementation approach, the new ERP system is operated concurrently with the competition's.

Question 40

One problem with running the old legacy system in parallel with the new ERP system is that this can lower the effort and cost required to operate the system.

Question 41

It is important that the ERP system ________ as the company grows and changes.

A) develops
B) evolves
C) decreases in scope
D) remains static

Question 42

________ should start during the readiness process and continue through stabilization through to the post production support phase.

A) Assessment
B) Training
C) Process mapping
D) Data migration

Question 43

Because it is likely that key team members will leave during the project, it is important to have a ________ plan in place.

A) functional operation
B) changes management
C) knowledge transfer
D) component mapping

Question 44

In the go live and stabilization phases, the ________ is likely to change.

A) design
B) contract
C) hardware vendor
D) team composition

Question 45

Knowledge and skill transfer should be an integral part of the ________ plan from day one.

A) integration
B) migration
C) implementation
D) development

Question 46

The ability to identify and correct bad data will be part of the ________ process.

A) design
B) stabilization
C) maintenance
D) go live

Question 47

Data validation is mostly accomplished by developing detail ________ that identify data problems within the new system.

A) scenarios
B) function modules
C) applications
D) reports

Question 48

The first task of the ________ plan should be monitoring the transition from the one phase to the other, enabling a smooth transfer of knowledge.

A) design
B) functional requirements
C) knowledge management
D) transition
E) cut-over

Question 49

When an employee leaves the company, it is important to take time to address the ________ problem.

A) awareness
B) training
C) transfer
D) configuration

Question 50

The time from the go-live date until about 90 days after is known as the ________ period.

A) stabilization
B) readiness
C) maintenance
D) post-support

Question 51

The readiness process must be planned and organized well in advance of the ________ date.

A) go-live
B) build
C) stabilization
D) system transfer

Question 52

An elaborate readiness process is considered to a(n):

A) process management scenarios.
B) change management prerequisite.
C) "best practice."
D) key project indicator.

Question 53

Making sure that users can connect to the production server from their various sites is a measure of ________ readiness.

A) design
B) post implementation
C) functional
D) technical infrastructure

Question 54

When there are large amounts of data that need to be updated, a(n) ________ should be available for this.

A) mass update process
B) ETL tool
C) data correction protocol
D) data scrubbing partner

Question 55

As time goes on, existing users and new employees will need continuous ________ on the ERP system.

A) management
B) growth
C) training
D) functional requirements

Question 56

Tracking and resolving day-to-day issues with the new ERP system is the job of the:

A) technical staff.
B) Steering Committee.
C) Project Management Office.
D) Help Desk.

Question 57

In the go-live and stabilization phases, the ________ is replaced by the Application COE.

A) legacy system
B) ERP COE
C) database
D) business process

Question 58

Having a(n) ________ will eliminate confusion, duplication, and losing data.

A) ETL tool
B) ERP system
C) centralized data repository
D) PMO

Question 59

________ systems help to streamline the process of knowledge and skill transfer.

A) Legacy
B) Knowledge management
C) Data warehouse
D) Skill transfer

Question 60

From the operational perspective, during the definition and build phases, it is important to document the ________ and how they are mapped to the ERP software.

A) legacy systems
B) functional requirements
C) databases
D) business processes

Question 61

After the ERP system goes live, the organization will need to shift into a ________ process.

A) initiation
B) implementation
C) stabilization
D) socialization
E) all of the above

Question 62

Describe some of the typical user issues and activities that may arise during the stabilization period.

Question 63

Why is training so important for ERP implementations? What are some of the ways it can be delivered?

Question 64

The help desk will enlist the support of ________ to help users across the organization.

A) consultants
B) key users
C) executives
D) consultants
E) none of the above

Question 65

The ________ process begins when the ERP system software is in production, initial training is complete and conversion of critical data is done.

A) initiation
B) stabilization
C) implementation
D) socialization
E) none of the above

Question 66

The stabilization period is characterized by ________ hours, many problems and lots of anxiety.

A) short
B) long
C) less
D) all of the above

Question 67

Go live readiness reviews involve ________ the current metrics related to what remains to be completed.

A) documenting
B) purchasing
C) outsourcing
D) refining

Question 68

With the second and subsequent readiness reviews, the ________ should be assessed to see if it is still feasible.

A) statement of intent
B) scope document
C) go-live date
D) functional requirements document

Question 69

The go live ________ process will clarify the progress towards completing the activities and identify the major issues on which to focus before going live.

A) development
B) readiness
C) outsourcing
D) integration
E) data migration

Question 70

Most user problems with the new ERP system are due to a lack of understanding of the system and how business ________ interact with the system.

A) processes
B) people
C) data
D) software
E) all of the above

Question 71

Basic problems, such as password problems or user access, are usually handled by the ________ tier of the support process.

A) top
B) executive
C) attorney
D) first
E) none of the above

Question 72

What is the difference between ERP training and education? What is the cause of most of the issues in ERP implementations?

Question 73

________ is usually the first activity to be cut when an ERP project goes over budget.

A) Managing
B) Consulting
C) Designing
D) Training
E) none of the above

Question 74

What is the post product support phase? Describe some of the activities that must occur here.

Question 75

Most issues during and after an ERP implementation are related to ________ and culture.

A) software
B) hardware
C) people
D) data
E) none of the above

Question 76

Users may be frustrated with the new ERP system because activities that were simple to do in the old legacy system now seem much ________ in the new system.

A) easier
B) faster
C) more complex
D) cheaper
E) none of the above

Question 77

To make sure that it receives adequate funding and room in the project schedule, training should be endorsed by ________ management.

A) senior
B) operational
C) lower level
D) casual
E) none of the above

Question 78

Training must be provided to the system users using ________ and examples.

A) DVDs
B) real data
C) applications
D) practice systems

Question 79

What is the stabilization process? Why is it so critical?

Question 80

During the stabilization period, subject matter experts should be prepared to help ________ from their departments to learn to use the system.

A) consultants
B) users
C) attorneys
D) vendors
E) none of the above