Deck 2: Business Processes, information Systems, and Information

Question 1

Which of the following statements is true of swimlane formats?

A) Roles are written at the top of a swim lane as names can be ambiguous.
B) Each swimlane shows the activities to be performed by one actor.
C) An information system cannot fulfill a role by itself.
D) A particular role may be fulfilled by many people.

Answer 1

D

Question 2

A(n)________ is a collection of data that is stored within business records.

A) repository
B) role
C) activity
D) resource

Answer 2

A

Question 3

When work that was formerly done by people has been moved to computers,it is said to be ________.

A) outsourced
B) automated
C) documented
D) systematized

Answer 3

B

Question 4

According to the business process modeling notation standard,an activity with a boxed plus sign inside it indicates a ________.

A) subprocess
B) data flow
C) sequence flow
D) data repository

Question 5

According to the business process modeling notation standard,the start of a business process is symbolized by a ________.

A) circle having a thick border
B) circle having a narrow border
C) square having a thick border
D) square having a narrow border

Question 6

In swimlane format,________ are specific tasks that need to be accomplished as part of a business process.

A) repositories
B) resources
C) activities
D) databases

Question 7

According to the business process modeling notation,the end of a business process is symbolized by a ________.

A) circle having a thick border
B) circle having a narrow border
C) square having a thick border
D) square having a narrow border

Question 8

________ represent the movement of data from one activity to another.

A) Data charts
B) Data buses
C) Data modules
D) Data flows

Question 9

Activities within a business process are shown in ________.

A) circles
B) rectangles
C) squares
D) diamonds

Question 10

A ________ is a network of activities for accomplishing a business function.

A) workgroup
B) task force
C) business portfolio
D) business process

Question 11

Which of the following statements is true about roles in a business process?

A) Activities of a business process are made up of roles.
B) An employee can be associated with only one particular role.
C) The name of the role is written at the top of the swimlane.
D) A given role should be fulfilled by just one person.

Question 12

In an IS framework,________ is the bridge between the computer side on the left and the human side on the right.

A) hardware
B) software
C) information technology
D) data

Question 13

Which of the following statements is true of business processes?

A) Process effectiveness is determined by the ratio of benefits to costs.
B) An effective business process enables an organization to accomplish its strategy.
C) If two versions of a business process create the same benefit, then the higher cost one is more efficient.
D) Cost of infrastructure is not included under cost of business process.

Question 14

The ________ component of the IS framework provides instructions for people.

A) procedure
B) software
C) information
D) data

Question 15

A ________ is a subset of the activities in a business process that is performed by an actor.

A) sequence flow
B) resource
C) data flow
D) role

Question 16

Which of the following pairs consists of the two actors in an information system?

A) software and hardware
B) procedures and people
C) data and software
D) hardware and people

Question 17

________ is the ratio of benefits to costs.

A) Effectiveness
B) Efficiency
C) Scalability
D) Performance rating

Question 18

The outermost components of the IS framework ________.

A) can take action
B) are the costliest components in the framework
C) form a bridge between the human and computer sides
D) represent sunk costs

Question 19

Which of the following statements is true about business process modeling notation?

A) Sequence flows are indicated by dashed lines.
B) Data flows are indicated by solid labeled lines.
C) A subprocesss is indicated by a rectangle with a circle inside it.
D) The medium of data delivery is unimportant in a BPMN diagram.

Question 20

The software and procedure components of the IS framework are both ________.

A) actors
B) sets of instructions
C) the outermost components
D) bridges between the human side and the computer side

Question 21

As the CEO of a call center,which of the following information is good information for you?

A) hourly variance reports of performance parameters in each queue
B) daily reports of call abandons due to system downtime
C) lists of stationery usage consolidated weekly
D) department-level averages of revenue generation figures

Question 22

A monthly report that arrives 6 weeks late is an example of information that is not ________.

A) timely
B) relevant
C) accurate
D) sufficient

Question 23

Which of the following statements is true regarding the characteristics of good information?

A) Information needs to be more than just barely sufficient for the purpose for which it is generated.
B) Information must hold an appropriate relationship between its cost and its value.
C) Accurate information can be based on incomplete data.
D) Good information is just recorded facts and figures.

Question 24

John's height is 6 feet 3 inches.This is an example of ________.

A) data
B) information
C) a record
D) content

Question 25

Which of the following is a characteristic of good information?

A) It must be freely available.
B) It must be more than just barely sufficient.
C) It must be based on incomplete data.
D) It must be contextually relevant.

Question 26

The fact that Joe works 9 hours per day is an example of ________.

A) a record
B) content
C) information
D) data

Question 27

Members of a team in a company need to understand business processes since they need to evaluate new technologies.

Question 28

In some business processes,a role can be fulfilled by an information system.

Question 29

________ information is information that directly pertains both to the context and to the subject.

A) Timely
B) Relevant
C) Measurable
D) Expensive

Question 30

Which of the following refers to information that is based on correct and complete data and has been processed correctly,as expected?

A) relevant information
B) measurable information
C) accurate information
D) timely information

Question 31

Swimlane format is a graphical arrangement in which all of the activities for a given role are shown in a single vertical lane.

Question 32

Which of the following statements is true of using an information system to improve process quality?

A) The quality of performance analysis remains the same with the implementation of an information system.
B) Development of information systems should be done solely by technical personnel.
C) Information systems can improve process efficiency but not process effectiveness.
D) A process that uses a labor saving information system may not be efficient.

Question 33

According to the business process modeling notation standard,the start of a business process is symbolized by a circle having a thick border.

Question 34

________ is defined as recorded facts or figures.

A) Information
B) Substance
C) Data
D) Content

Question 35

Which of the following statements is true about data characteristics of quality information?

A) Information systems that produce real time data are less expensive than those that produce data at a later time.
B) The timeliness of information can be measured against events.
C) Accurate information can be conceived from inaccurate data.
D) Data that appears on any Web page is reliable.

Question 36

To design an improved process,it is necessary to understand the existing process.

Question 37

According to the business process modeling notation standard,solid lines between activities are called sequence flows.

Question 38

Automation of a process activity consists of moving work from the ________ of the symmetrical five-component framework.

A) computer side to the human side
B) data side to the procedures side
C) human side to the computer side
D) software side to the hardware side

Question 39

According to the business process modeling notation standard,the end of a business process is symbolized by a circle having a narrow border.

Question 40

A role is a subset of activities in a business process.

Question 41

A collection of files on the Internet is a repository.

Question 42

Automation moves work from the software component to the data component.

Question 43

Data flows represent the movement of data from one activity to another.

Question 44

In an IS framework,software and procedure components are both sets of instructions.

Question 45

Buyers read vendor and product data from the vendor data repository,but they don't write data to it.

Question 46

One of the major benefits of an information system is labor savings.

Question 47

An effective business process enables an organization to accomplish its strategy.

Question 48

In the five-component framework of an IS,the actors are hardware and people.

Question 49

Data that is summed is called information.

Question 50

Process quality can be measured in two dimensions: process effectiveness and process efficiency.

Question 51

An activity is considered automated when it is characterized by people following procedures.

Question 52

Information systems can improve process efficiency but not process effectiveness.

Question 53

The major benefit of using an information system is that the data stored in databases and other repositories can readily be processed to produce information.

Question 54

In the five-component framework of an IS,data is the bridge between the computer side and the human side.

Question 55

A repository can be printed records stored in a shoebox or a collection of files in the cloud.

Question 56

Automation is the process in which instructions for humans are transferred to instructions for hardware.

Question 57

The outermost components of the symmetrical five-component framework of an IS are data and procedures.

Question 58

In an IS framework,data is considered to be a part of the computer side.

Question 59

Effectiveness is the ratio of benefits to costs.

Question 60

Procedures act as the bridge between the computer and human sides of the five-component framework of an IS.

Question 61

Briefly describe activities and roles in swimlane format.

Question 62

Timeliness of information can be measured against events.

Question 63

Describe the process of automation against the background of the five-component framework of an information system.

Question 64

Briefly describe a repository.

Question 65

Information is data processed by grouping,comparing,or other similar operations.

Question 66

Accurate information is information that is based on correct and complete data,and has been processed correctly.

Question 67

Data is knowledge derived from information.

Question 68

All data about an organization are relevant to the higher management.

Question 69

Relevant data are those which aptly pertain both to the context and to the subject.

Question 70

The quality of thinking determines the quality of the information that is produced.

Question 71

Average wage is knowledge that can be derived from the data of individual wages.

Question 72

Data delivered with active graphics need not be cross-checked for accuracy.

Question 73

Briefly describe data flows.

Question 74

Just barely sufficient information is information that is sufficient for the purpose for which it is generated.

Question 75

For data to be worth its cost,an appropriate relationship must exist between the cost of data and its value.

Question 76

As long as information is relevant and timely,it need not always be complete.

Question 77

Information systems should not be subject to the same financial analyses to which other assets are subjected.

Question 78

Information is data presented in a meaningful context.

Question 79

Users develop work-arounds when data from an information system is unreliable.

Question 80

What is a business process? Define activities.