Question 1

A ____ is a software-based tool that continually monitors network traffic from a server or workstation attached to the network.&#10;A) network monitor&#10;B) sniffer&#10;C) protocol analyzer&#10;D) multimeter

Accepted Answer

A network monitor is a software-based tool that continually monitors network traffic from a server or workstation attached to the network.

Question 2

____ is one of the most important aspects to consider when looking at how a problem solution might affect users and network functionality.&#10;A) Cost&#10;B) Scope&#10;C) Scalability&#10;D) Security

Accepted Answer

B

Question 3

____ is the telltale factor for ascertaining where faults in a cable lie.&#10;A) Resistance&#10;B) Impedance&#10;C) Voltage&#10;D) Current

Accepted Answer

Impedance is the key factor in determining the location of faults in a cable because it takes into account both the resistance and reactance of the cable, providing a more comprehensive measure of its electrical characteristics.

Question 4

Most wireless testing tools contain more powerful antennas than a workstation NIC.

Accepted Answer

This is because wireless testing tools are designed specifically for testing and analyzing wireless networks, and therefore have more powerful antennas that allow them to capture and analyze signals that a standard NIC may not be able to detect.

Question 5

When used on a copper-based cable, a continuity tester applies a small amount of ____ to each conductor at one end of the cable.&#10;A) resistance&#10;B) impedance&#10;C) voltage&#10;D) current

Accepted Answer

A continuity tester applies a small amount of voltage to each conductor at one end of the cable. This allows the tester to determine if the circuit is complete or if there are any breaks or interruptions in the cable.

Question 6

A____ is a small electronic device that issues a signal on a wire pair.&#10;A) tone locator&#10;B) probe kit&#10;C) tone generator&#10;D) probe

Accepted Answer

A tone generator is a small electronic device that issues a signal on a wire pair. It sends a tone signal that can be detected by a tone locator or probe kit to locate wires in a wall or trace a cable.

Question 7

Some software errors point to a physical connectivity problem.

Accepted Answer

Some software errors can be caused by physical connectivity issues between hardware components or devices, such as a loose cable or faulty port. It is important to check for these types of issues before assuming the software is the sole cause of the problem.

Question 8

An administrator should take the time to troubleshoot all network problems correctly by asking specific questions designed to identify the problem ____.&#10;A) intensity&#10;B) background&#10;C) scope&#10;D) focus

Accepted Answer

The word "scope" refers to the extent or range of something. Therefore, when troubleshooting a network problem, it is important to identify the scope of the issue, such as whether it is affecting a single user or multiple users. By asking specific questions related to the scope of the problem, an administrator can narrow down the possible causes and solutions. The other answer choices, intensity, background, and focus, do not accurately describe the type of questions an administrator should ask when troubleshooting a network problem.

Question 9

____ packets exceed the medium's maximum packet size.&#10;A) Jabber&#10;B) Ghost&#10;C) Giant&#10;D) Runt

Accepted Answer

A giant packet is a packet that exceeds the maximum packet size allowed by the particular medium or technology. A jabber packet refers to a transmission that is uninterrupted for an unusually long time, and a ghost packet is not a commonly used networking term. A runt packet is a packet that is too small to be of any use or value.

Question 10

A ____ system is a process or program that provides support personnel with a centralized means of documenting changes to the network.&#10;A) release management&#10;B) asset management&#10;C) change document&#10;D) change management

Accepted Answer

A change management system is a process or program designed to provide support personnel with a centralized means of documenting changes to the network. It helps teams manage and track changes to network configurations, software and hardware, and ensures that changes are made with proper planning, testing and approval processes. Release management refers to the management of software releases or updates, while asset management involves tracking and managing an organization's hardware and software assets. Change document on the other hand refers to a record of the changes made during a specific period.

Question 11

____ are often considered third-level support.&#10;A) Help desk coordinators&#10;B) Help desk analysts&#10;C) Administrators&#10;D) Technical specialists

Accepted Answer

The answer of ____ are often considered third-level support.&#10;A) Help...

Question 12

____ is a fundamental property of wire that depends on a wire's molecular structure and size.&#10;A) Voltage&#10;B) Current&#10;C) Resistance&#10;D) Impedance

Accepted Answer

The answer of ____ is a fundamental property of wire...

Question 13

Continuity testers can only be used to test copper cable.

Accepted Answer

The answer of Continuity testers can only be used to...

Question 14

A ____ is a document (preferably online) that lists every service and software package supported within an organization, plus the names of first- and second-level support contacts for those services or software packages.

A) call tracking list
B) help desk program list
C) supported services list
D) change management list

Accepted Answer

The answer of A ____ is a document (preferably online)...

Question 15

To take advantage of network monitoring and analyzing tools, the network adapter installed in the machine running the software must support ____ mode.&#10;A) open&#10;B) static&#10;C) promiscuous&#10;D) continuous

Accepted Answer

The answer of To take advantage of network monitoring and...

Question 16

____ are often considered first-level support.&#10;A) Help desk coordinators&#10;B) Help desk analysts&#10;C) Administrators&#10;D) Network specialists

Accepted Answer

The answer of ____ are often considered first-level support.&#10;A) Help...

Question 17

Resistance is measured in ____.&#10;A) ohms&#10;B) hertz&#10;C) centimeters&#10;D) volts

Accepted Answer

The answer of Resistance is measured in ____.&#10;A) ohms&#10;B) hertz&#10;C)...

Question 18

Logical connectivity problems often prove more difficult to isolate and resolve than physical connectivity problems.

Accepted Answer

The answer of Logical connectivity problems often prove more difficult...

Question 19

Tone generators and tone locators are used to determine characteristics about a cable.

Accepted Answer

The answer of Tone generators and tone locators are used...

Question 20

A ____ can be used to intercept a telephone conversation.&#10;A) sniffer&#10;B) protocol analyzer&#10;C) network monitor&#10;D) butt set

Accepted Answer

The answer of A ____ can be used to intercept...

Question 21

Network engineers today might call any protocol analyzer tool a(n) ____________________.

Accepted Answer

The answer of Network engineers today might call any protocol...

Question 22

A ____ usually results from a bad NIC.&#10;A) jabber&#10;B) ghost&#10;C) giant&#10;D) runt

Accepted Answer

The answer of A ____ usually results from a bad...

Question 23

Describe what a voltage event recorder is and explain how it works.

Accepted Answer

The answer of Describe what a voltage event recorder is...

Question 24

List eight questions to ask to help identify network problem symptoms that are not immediately obvious.

Accepted Answer

The answer of List eight questions to ask to help...

Question 25

A sophisticated ____________________ will include a TDR (time domain reflectometer) that issues a signal on a cable and then measures the way the signal bounces back (or reflects) to the TDR.

Accepted Answer

The answer of A sophisticated ____________________ will include a TDR...

Question 26

For documenting problems, some organizations use a software program known as a(n) ____________________ (also informally known as help desk software).

Accepted Answer

The answer of For documenting problems, some organizations use a...

Question 27

____ are frames that are not actually data frames, but aberrations caused by a device misinterpreting stray voltage on the wire.&#10;A) Jabbers&#10;B) Ghosts&#10;C) Giants&#10;D) Runts

Accepted Answer

The answer of ____ are frames that are not actually...

Question 28

A ____ is a tool that can assess the quality of the wireless signal.&#10;A) function analyzer&#10;B) signal analyzer&#10;C) quality analyzer&#10;D) spectrum analyzer

Accepted Answer

The answer of A ____ is a tool that can...

Question 29

Describe five causes of unreliable network connectivity.

Accepted Answer

The answer of Describe five causes of unreliable network connectivity....

Question 30

Describe how a performance tester compares to a continuity tester.

Accepted Answer

The answer of Describe how a performance tester compares to...

Question 31

Before using a network monitor or protocol analyzer on a network, it is important to know what ____ on your network normally looks like.&#10;A) jabber&#10;B) runts&#10;C) current&#10;D) traffic

Accepted Answer

The answer of Before using a network monitor or protocol...

Question 32

A help desk is typically staffed with ____________________ - people proficient in workstation and network troubleshooting.

Accepted Answer

The answer of A help desk is typically staffed with...

Question 33

Describe how a network administrator should react upon discovering that a network change has generated a problem.

Accepted Answer

The answer of Describe how a network administrator should react...

Question 34

A ____ can generate traffic in an attempt to reproduce a network problem and monitor multiple network segments simultaneously.&#10;A) multimeter&#10;B) cable performance tester&#10;C) network monitor&#10;D) protocol analyzer

Accepted Answer

The answer of A ____ can generate traffic in an...

Question 35

List five questions that may help a network professional determine whether a problem's symptoms are truly reproducible and, if so, to what extent.

Accepted Answer

The answer of List five questions that may help a...

Question 36

Rather than issue an electrical signal over the cable as twisted pair cable testers do, a(n) ____________________ transmits light-based signals of different wavelengths over the fiber.

Accepted Answer

The answer of Rather than issue an electrical signal over...

Question 37

Describe four ways a network professional might use a multimeter.

Accepted Answer

The answer of Describe four ways a network professional might...

Question 38

The danger in using a ____ is that it could collect more information than you or the machine can reasonably process.&#10;A) cable continuity tester&#10;B) multimeter&#10;C) protocol analyzer&#10;D) wireless network tester

Accepted Answer

The answer of The danger in using a ____ is...

Question 39

Describe how a problem's solution might affect users and network functionality in terms of security.

Accepted Answer

The answer of Describe how a problem's solution might affect...

Question 40

Describe three advantages of using wireless network tools.

Accepted Answer

The answer of Describe three advantages of using wireless network...

Question 41

Describe five functions all network monitoring tools perform.

Accepted Answer

The answer of Describe five functions all network monitoring tools...

Question 42

Match between columns&#10;                        Premises: Also know as a linemans handset.&#10;Also know as a linemans handset.&#10;Also know as a linemans handset.&#10;Also know as a linemans handset.&#10;Also know as a linemans handset.&#10;Also know as a linemans handset.&#10;Also know as a linemans handset.&#10;Also know as a linemans handset.&#10;Also know as a linemans handset.&#10;The device used to measure resistance.&#10;The device used to measure resistance.&#10;The device used to measure resistance.&#10;The device used to measure resistance.&#10;The device used to measure resistance.&#10;The device used to measure resistance.&#10;The device used to measure resistance.&#10;The device used to measure resistance.&#10;The device used to measure resistance.&#10;Captures traffic and analyzes frames.&#10;Captures traffic and analyzes frames.&#10;Captures traffic and analyzes frames.&#10;Captures traffic and analyzes frames.&#10;Captures traffic and analyzes frames.&#10;Captures traffic and analyzes frames.&#10;Captures traffic and analyzes frames.&#10;Captures traffic and analyzes frames.&#10;Captures traffic and analyzes frames.&#10;Collects data about power quality.&#10;Collects data about power quality.&#10;Collects data about power quality.&#10;Collects data about power quality.&#10;Collects data about power quality.&#10;Collects data about power quality.&#10;Collects data about power quality.&#10;Collects data about power quality.&#10;Collects data about power quality.&#10;Take place outside the window of time in which they would normally be detected by the network and redressed.&#10;Take place outside the window of time in which they would normally be detected by the network and redressed.&#10;Take place outside the window of time in which they would normally be detected by the network and redressed.&#10;Take place outside the window of time in which they would normally be detected by the network and redressed.&#10;Take place outside the window of time in which they would normally be detected by the network and redressed.&#10;Take place outside the window of time in which they would normally be detected by the network and redressed.&#10;Take place outside the window of time in which they would normally be detected by the network and redressed.&#10;Take place outside the window of time in which they would normally be detected by the network and redressed.&#10;Take place outside the window of time in which they would normally be detected by the network and redressed.&#10;Used to verify the location of a wire termination.&#10;Used to verify the location of a wire termination.&#10;Used to verify the location of a wire termination.&#10;Used to verify the location of a wire termination.&#10;Used to verify the location of a wire termination.&#10;Used to verify the location of a wire termination.&#10;Used to verify the location of a wire termination.&#10;Used to verify the location of a wire termination.&#10;Used to verify the location of a wire termination.&#10;Instrument that checks whether a cable is conducting current.&#10;Instrument that checks whether a cable is conducting current.&#10;Instrument that checks whether a cable is conducting current.&#10;Instrument that checks whether a cable is conducting current.&#10;Instrument that checks whether a cable is conducting current.&#10;Instrument that checks whether a cable is conducting current.&#10;Instrument that checks whether a cable is conducting current.&#10;Instrument that checks whether a cable is conducting current.&#10;Instrument that checks whether a cable is conducting current.&#10;The instrument that measures the pressure, or voltage, of an electric current&#10;The instrument that measures the pressure, or voltage, of an electric current&#10;The instrument that measures the pressure, or voltage, of an electric current&#10;The instrument that measures the pressure, or voltage, of an electric current&#10;The instrument that measures the pressure, or voltage, of an electric current&#10;The instrument that measures the pressure, or voltage, of an electric current&#10;The instrument that measures the pressure, or voltage, of an electric current&#10;The instrument that measures the pressure, or voltage, of an electric current&#10;The instrument that measures the pressure, or voltage, of an electric current&#10;Occurs when two or more stations are transmitting simultaneously.&#10;Occurs when two or more stations are transmitting simultaneously.&#10;Occurs when two or more stations are transmitting simultaneously.&#10;Occurs when two or more stations are transmitting simultaneously.&#10;Occurs when two or more stations are transmitting simultaneously.&#10;Occurs when two or more stations are transmitting simultaneously.&#10;Occurs when two or more stations are transmitting simultaneously.&#10;Occurs when two or more stations are transmitting simultaneously.&#10;Occurs when two or more stations are transmitting simultaneously.

Accepted Answer

The Answer of continuity tester and butt set and probe is...

Deck 13: Troubleshooting Network Problems