Deck 5: Encoding Messages: Nonverbal Communication

Question 1

According to your book, nonverbal communication is made up of

A) all human behavior.
B) behavior other than words that is intended to convey a message.
C) any instance in which a stimulus other than words creates meaning in either a sender's or a receiver's mind.
D) None of the above

Answer 1

any instance in which a stimulus other than words creates meaning in either a sender's or a receiver's mind.

Question 2

Which of the following statements is NOT true about nonverbal communication?

A) It may be unintentional
B) It consists of multiple codes
C) Is immediate, continuous, and natural
D) It consists of arbitrary and conventional signs

Answer 2

It consists of arbitrary and conventional signs

Question 3

Which of the following would NOT be considered nonverbal communication according to your text?

A) Alone in his room, late at night, John sighs.
B) As John sighs, his roommate watches and wonders why John in unhappy.
C) John gives an exaggerated sigh to let his roommate know that the radio is on too loud.
D) None of the above

Answer 3

Alone in his room, late at night, John sighs.

Question 4

One way to increase the accuracy of our interpretation of another's nonverbal messages is to compare our interpretations to baseline behaviors. This means we should

A) ask other people what they mean by their nonverbal behaviors.
B) observe how the other person normally behaves and compare those behaviors with the behaviors we are trying to understand.
C) look at the context to see if the surrounding environment will give clues as to the meaning of the behavior.
D) assume what the other means is what you would mean if you were in that situation.

Question 5

Which of the following statements is TRUE about nonverbal communication?

A) Every nonverbal act is an intentional message; our job is to figure out its true meaning.
B) Nonverbal messages can easily undermine and contradict what we really want to convey.
C) Nonverbal communication is much easier to interpret than verbal communication.
D) All of the above

Question 6

Mehrabian argues that __________ are relational messages exchanged in every interaction.

A) liking, status, and responsiveness
B) repetition, substitution, complementation
C) emblems, affect displays, regulators
D) cultural, professional, and personal display rules

Question 7

Nonverbal communication is more useful than verbal communication in conveying which of the following kinds of information?

A) initial impressions
B) relational information
C) emotional expression
D) All of the above

Question 8

The kinesic code is made up of

A) eye behavior.
B) gesture and body movement.
C) the use of space.
D) the use of time.

Question 9

Nonverbal accenting occurs when

A) the nonverbal message undermines the verbal message.
B) the nonverbal message is used instead of a verbal message.
C) the nonverbal message modifies the verbal message.
D) nonverbal cues emphasize part of the verbal message.

Question 10

When the boss gets to the most important part of his instructions, his voice gets stronger and he stares directly at his employees. This is an example of

A) substituting.
B) complementing.
C) accenting.
D) regulating.

Question 11

Affect displays

A) regulate turn-taking.
B) describe the size or shape of objects.
C) show emotions.
D) All of the above

Question 12

In North America, an example of a ____________ is men should not show fear in public.

A) cultural display rule
B) personal display rule
C) proxemic rule
D) chronemic rule

Question 13

__________ is the study of time.

A) Kinesics
B) Proxemics
C) Chronemics
D) Paralanguage

Question 14

The study of space and territory is called

A) kinesics.
B) proxemics.
C) chronemics.
D) paralanguage.

Question 15

Which of the following kinds of cues would be classed as paralanguage?

A) Use of ums and ahs to fill pauses.
B) Standing close or far from another person.
C) Use of gesture and body movement.
D) None of the above

Question 16

Which of the following scenarios demonstrates the use of a vocalization?

A) Ted has a deep resonant voice that makes people look up to him.
B) During class, Jill and Danny giggle and yawn to annoy their teacher.
C) Keith hems and haws when he feels anxious.
D) Gus uses obscene language when he's angry.

Question 17

The three aspects of chronemics discussed in your book were

A) psychological, biological, and cultural time orientations.
B) personal space, territoriality, and touch.
C) endomorph, ectomorph, and mesomorph.
D) adaptors, affect displays, and regulators.

Question 18

When Gonzalez and Zimbardo studied time, they found that

A) future-orientations occurred so infrequently they had to be dropped from the study.
B) most people focused on the past.
C) time orientation and employment choice may be related.
D) All of the above

Question 19

A child's secret clubhouse, which maybe accessed only to friends is an example of territory.

A) public
B) home
C) interaction
D) body

Question 20

Writing graffiti on the walls is an example of which kind of territorial encroachment?

A) contamination
B) violation
C) invasion
D) None of the above

Question 21

In a classroom the action zone is

A) the space behind the teacher's desk where he or she is free to walk and write on the board.
B) the space immediately outside the classroom door through which people must pass to enter the room.
C) a triangle the base of which includes students in the front row and the apex of which points toward the back of the classroom.
D) the row of seats furthest away from the teacher.

Question 22

A person who is classified as a(n) ___________ has a muscular and athletic body type.

A) endomorph
B) mesomorph
C) somatype
D) ectomorph

Question 23

Which is NOT true of how design elements in the built environment affect us?

A) Large furniture often indicates power.
B) Cool colors are stimulating and exciting.
C) Smooth, soft surfaces are relaxing.
D) All of the above

Question 24

Which of the following is NOT one of the three major functions of dress?

A) deintensification
B) comfort-protection
C) modesty
D) cultural display

Question 25

Nonverbal behaviors are affected by culture; certain emotions may be conveyed differently in different cultures.

Question 26

Nonverbal behaviors are often universal; certain emotions may be conveyed in much the same way in different cultures.

Question 27

Nonverbal codes are especially good in conveying abstract, logical information.

Question 28

Responsiveness cues indicate the degree to which we are psychologically involved in an interaction.

Question 29

According to your text, nonverbal communication is usually more effective than verbal communication in expressing emotion.

Question 30

The type of kinesic message most like the spoken word is the emblem.

Question 31

The nonverbal behaviors that act as "traffic signals" during interaction are called regulators.

Question 32

According to your text, if you want to detect lying you'll gain the most information if you attend to the facial and eye behavior of the person you are observing.

Question 33

Rocking back and forth to reduce stress is an example of a nonverbal regulator.

Question 34

When she is anxious, Alexes plays with her ring, turning it over and over. This is an example of a nonverbal adaptor.

Question 35

When interest and attention is high, pupil size increases.

Question 36

Jack doesn't make the team, but he pretends not to care. He is intensifying his emotion.

Question 37

Joan is an externalizer. This means she is good at portraying emotion.

Question 38

The typical pattern for most Americans is for listeners to make eye contact and for speakers to look away as they talk.

Question 39

Paralanguage is a form of verbal rather than nonverbal communication.

Question 40

Silence is as much a part of paralanguage as is sound.

Question 41

In our culture, the social distance used for impersonal, business relationships extends from 4 to 12 feet.

Question 42

The study of clothing and accessories is called haptics.

Question 43

People who score high on present, hedonism time orientation like to spend their time playing and going to parties.

Question 44

People who feel anxious and pressured by deadlines and who are compulsive about their own and others' punctuality have a present, fatalism orientation.

Question 45

In Japanese workplaces, workers usually have private offices.

Question 46

A somatype is a person who is short, round, and fat.

Question 47

Wearing eye glasses increases an individual's approachability.

Question 48

The three aspects of the self discussed by William James are the social self, the spiritual self, and the material self.

Question 49

Object language refers to language that is clear and unambiguous.

Question 50

In earlier historical periods, laws dictated what kind of clothing a person could wear, and people who dressed above their station in life could be arrested.

Question 51

Define nonverbal communication. What special characteristics does nonverbal communication have?

Question 52

In what three kinds of situations do communicators rely more on nonverbal messages than on verbal messages?

Question 53

Often nonverbal messages are used in conjunction with verbal messages. Name at least five of the six ways nonverbal messages modify verbal messages. Give examples.

Question 54

Define and give examples of emblems, illustrators, regulators, affect displays, and adaptors. Which nonverbal code are these categories used to describe?

Question 55

What three kinds of display rules govern our use of affect displays? Give examples of each.

Question 56

Discuss how people control and manage territory. What is territoriality? What kinds of territories do people occupy? How can these territories be encroached?

Question 57

If you were to give advice to a male lawyer about how to present himself in a courtroom, what would you tell him about dress? What would you tell a female lawyer?