Deck 1: The Context of Systems Analysis and Design Methods

Question 1

An information system is an arrangement of people, data, processes, and information technology that interact to collect, process, store, and provide as output the information needed to support the organization.

Answer 1

True

Question 2

An information system must have computer hardware and software to be valid.

Answer 2

False

Question 3

A management information system can use data provided by a transaction processing system.

Answer 3

True

Question 4

Decision support systems are tailored to the unique information needs of executives.

Question 5

Communication and collaboration systems enhance communication between people both inside and outside of the organization.

Question 6

Upper management people typically are the direct users of transaction processing systems.

Question 7

A stakeholder for an information system is a technical employee working on the systems analysis and design.

Question 8

The stakeholders for information systems can be broadly classified into five groups: system owners, system users, system designers, system builders, and system analysts/project managers.

Question 9

An information worker is a person whose jobs include the creation, collection, processing, distribution and use of information.

Question 10

System owners are the information system's sponsors and chief advocates, usually responsible for funding the project to develop, operate and maintain the information system.

Question 11

System users are concerned with the functionality the system provides to their jobs and the system's ease of learning and ease of use.

Question 12

Internal system users are employees of the businesses for which most information systems are built.

Question 13

External system users can include employees of the organization.

Question 14

System designers are technology specialists for information systems.

Question 15

A system builder is a technical specialist who constructs information systems and components based on the design specifications generated by the system designers.

Question 16

An applications programmer is an example of a system designer.

Question 17

A system analyst is a specialist who studies problems and needs of an organization to determine how people, data, processes, and information technology can best accomplish improvements for their business.

Question 18

System owners are more concerned with the costs and benefits of an information system, while system users are more concerned with the functionality of the system.

Question 19

Clerical and service workers perform most of the day-to-day transaction processing in the average business.

Question 20

Clerical and service workers consist largely of business and industrial specialists who perform highly skilled and specialized work.

Question 21

Supervisors are decision makers who tend to focus on day-to-day management issues.

Question 22

Executive managers are decision makers who tend to focus on overall business performance and strategic or long-term planning and problem solving.

Question 23

Middle managers are concerned with the day-to-day management issues.

Question 24

Executive managers are concerned with the short-term and tactical management issues.

Question 25

The internet has extended the traditional information boundaries to encompass other businesses or direct consumers as system users.

Question 26

An example of a mobile user would be a student signing on to a distance education course website from home.

Question 27

System analysts initiate change within the organization.

Question 28

Some systems analysts also have programming duties.

Question 29

Systems designers translate system users' business requirements and constraints into technical solutions.

Question 30

System designers design the computer files, databases, inputs, outputs, screens, networks and programs that will meet the system users' requirements.

Question 31

System builders construct the information systems components based on the design specifications from the system owner.

Question 32

Systems analyst bridges the gap between those who need computer-based business solution and those who understand information technology.

Question 33

Systems analyst is basically a problem solver.

Question 34

System designers are located in the functional units and subunits of the business, as well as the executive management.

Question 35

System analysts may be permanently assigned to a team that supports a specific business function.

Question 36

System analysts may be temporarily pooled and assigned to specific projects for any business function as needed.

Question 37

Demand for systems analysts will grow over the next several years.

Question 38

Systems analysts basically work by themselves, analyzing a system through computerized tools.

Question 39

Contract programmers are one example of an external service provider.

Question 40

A project manager is responsible for planning, monitoring and controlling projects with respect to schedule, budget and system quality.

Question 41

E-business is the use of the Internet to conduct and support day to day business activities.

Question 42

Business to consumer (B2C) electronic commerce attempts to offer new web based channels of distribution for traditional products and services.

Question 43

Business to Business (B2B) is the most complex form of electronic commerce.

Question 44

B2B could ultimately evolve into electronic business. Electronic business is the complete, paperless and digital processing of virtually all business transactions that occur within and between businesses.

Question 45

Network architects are system builders who specialize in networking and telecommunications technologies and design, install, configure, optimize and support local and wide area networks.

Question 46

Due to the trend towards e-business and e-commerce applications most new information system applications are being designed for an Internet architecture.

Question 47

Security and privacy issues have become increasingly important in the digital economy.

Question 48

Today the trend is increasingly towards collaboration. Collaboration extends beyond the organization to include other organizations--even direct competitors.

Question 49

Knowledge is processed data.

Question 50

Business processes are the work, procedure and rules required to complete the business tasks, independent of any information technology used to automated or support them.

Question 51

Continuous process improvement examines a business process to implement a series of small changes for improvement.

Question 52

Total quality management (TQM) is a comprehensive approach to facilitating quality improvements and management within a business and its products and services

Question 53

Total quality management (TQM) is a narrow approach to facilitate quality improvements and management within a specific product line.

Question 54

Business process redesign (BPR) is the study, analysis and redesign of fundamental business processes to reduce costs and/or improve value-added to the business.

Question 55

In a BPR business processes are carefully documented and analyzed for timeliness, bottlenecks, costs and whether or not each step truly adds value to the organization.

Question 56

Internet technologies are changing the fundamental technical architecture on which many organizations are building their internal information systems.

Question 57

An intranet is a private, internal network built by a company to support business functions.

Question 58

An extranet is a secure, business-to-business network to facilitate data sharing and communication between companies.

Question 59

xHtml and XML are the fundamental languages of web page authoring and Internet application development.

Question 60

Scripting languages are simple programming languages designed specifically for Internet applications.

Question 61

Portals are home pages that can be customized .to the specific needs of different individuals who can use them.

Question 62

Web services are reusable, web based programs that can be called from any other Internet program.

Question 63

Web services are an example of B2B.

Question 64

Enterprise resource planning (ERP) software product is specifically designed to help a business achieve strategic, cross-functional and inter-continental objectives.

Question 65

The growth of mobile and wireless technologies simplifies systems analysis and design.

Question 66

Object Technology is a software technology that defines a system in terms of objects that consolidate data and behavior.

Question 67

Object-oriented analysis and design is a collection of tools and techniques for system development that will utilize object technologies to construct a system and its software.

Question 68

Agile Development is a development strategy wherein the system developers are given the flexibility to select from a variety of appropriate tools and techniques to best accomplish the tasks at hand.

Question 69

Collaborative technologies are those that enhance interpersonal communications and team work.

Question 70

To use the Internet for improving the marketing of corporate image, product and services is the most complex task for electronic commerce applications.

Question 71

Business-to-Business (B2B) is the most complex electronic commerce application to facilitate the paperless and digital processing of virtually all business transactions that occur within and between businesses.

Question 72

Marketing of corporate image, products and services is the simplest form of electronic commerce application.

Question 73

One example of Business-to-Business electronic commerce is the marketing of a corporate image on the Internet.

Question 74

Most organizations must supplement the ERP solution with custom software applications to fulfill business requirements that are unique to the industry and business.

Question 75

A systems analyst must be able to communicate effectively, both verbally and in writing.

Question 76

Almost without exception, your communication skills, not your technical skills, will be the single biggest factor in your career success or failure as a systems analyst.

Question 77

Your technical skills, not your communication skills, will be the single biggest factor in your career success or failure as a systems analyst.

Question 78

Most systems analysts need to be proficient in one or more high-level programming languages.

Question 79

Ethics is a personal character trait in which an individual understands the difference between "right" and "wrong" and acts accordingly.

Question 80

Ergonomics is a personal character trait in which an individual understands the difference between "right" and "wrong" and acts accordingly.