Deck 7: Structured Processes and Information Systems

Question 1

Placing an order is an example of a structured process.

Answer 1

True

Question 2

The structure of a process has no bearing on its efficiency.

Answer 2

False

Question 3

In interenterprise information systems, procedures are simple and generally not documented or formalized in any way.

Answer 3

False

Question 4

Departmental information systems typically support 10 to 100 users.

Question 5

Dynamic processes support operational activities.

Question 6

CRM is an example of a structured interenterprise information systems.

Question 7

The procedures for using different information systems need to be understood only by the IT department of an organization.

Question 8

Order and account tracking are business processes concerning the operations department.

Question 9

Lead generation and lead tracking are processes concerning the sales and marketing department.

Question 10

Dynamic processes are inflexible.

Question 11

Process efficiency is a measure of the ratio of process outputs to inputs.

Question 12

Using social networking sites to generate buzz about a company's new product line is an example of a dynamic process.

Question 13

Structured enterprise processes span an organization and support activities in multiple departments.

Question 14

The solutions to problems in an enterprise system usually involve a single department of the organization.

Question 15

SCM is an interenterprise information system.

Question 16

A departmental information system is an organizational structure where a separate department is established by the organization to support and manage its information system.

Question 17

Both structured processes and dynamic processes are formally defined processes.

Question 18

A structured departmental process enables departmental employees to fulfill the charter, purpose, and goals of a particular organizational unit.

Question 19

Structured processes are adaptive processes that change structure rapidly and readily.

Question 20

Structured processes are standardized processes that involve day-to-day operations.

Question 21

CRM systems incorporate accounting, manufacturing, inventory, and human resources applications.

Question 22

The primary purpose of an ERP system is integration.

Question 23

A trigger is a computer program stored in a database that is used to enforce business rules.

Question 24

An ERP solution consists of application programs, databases, and business process procedures, but does not contain training and consulting.

Question 25

Islands of automation is another term for information silo.

Question 26

Changing the structure of a process always results in a change in resources as well, even if it is only a simple reordering of tasks.

Question 27

The inherent processes that are defined in an ERP solution are also known as process blueprints.

Question 28

Adding process resources increases process effectiveness, but it adds costs.

Question 29

An information silo is a condition that exists when data are isolated in separated information systems.

Question 30

Business process reengineering is a quick process, but it is exceedingly expensive.

Question 31

Triggers and stored procedures are not components of an ERP solution.

Question 32

Enterprise application integration is a suite of applications, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform.

Question 33

Converting to an ERP system is not nearly as disruptive as converting to an EAI system.

Question 34

Choosing an ERP solution that has applications that function close to the organization's requirements is critical to its successful implementation.

Question 35

Business process reengineering is the activity of altering and designing business processes to take advantage of new information systems.

Question 36

Information systems improve process quality by augmenting the actions of the human who performs that activity.

Question 37

Relationship management processes increase the value of existing customers by selling them more product.

Question 38

An ERP solution includes a database design as well as initial configuration data.

Question 39

In the customer acquisition phase of the customer life cycle, an organization categorizes its customers according to value and attempts to win back high-value customers.

Question 40

The problems of duplicated data, disjointed systems, limited information, and inefficiencies are solved by information systems that support multiple databases.

Question 41

Which of the following business processes is related to manufacturing?

A) order entry and tracking
B) finished-goods inventory management
C) product and brand management
D) planning and scheduling

Question 42

A service provider creates a service description and publishes it using a standardized language called HyperText Markup Language (HTML).

Question 43

Epicor and Microsoft Dynamics are the top two ERP vendors.

Question 44

________ are formally defined, standardized processes that involve day-to-day operations.

A) Dynamic processes
B) Unstructured processes
C) Structured processes
D) Kinetic processes

Question 45

Which of the following is a characteristic of dynamic processes?

A) They are adaptive processes that change structure rapidly and readily.
B) They are usually formally defined and documented.
C) They support operational and managerial decisions and activities.
D) They are standardized processes.

Question 46

Which of the following business processes is related to operations?

A) account tracking
B) sales forecasting
C) finished-goods inventory management
D) treasury management

Question 47

Which of the following is an example of a dynamic process?

A) Samsung accepts a return of a defective television from its dealer.
B) Starbucks places an order for coffee beans from its local supplier.
C) Amazon.com hires customer service respresentatives to help customers with their online orders.
D) Nike uses Facebook and Twitter to generate buzz about its new line of running shoes.

Question 48

ERP vendors sometimes train the organization's employees, called Super Users, to become in-house
trainers in training sessions called train the trainer.

Question 49

Which of the following business processes is related to human resources?

A) lead tracking
B) customer support
C) assessment
D) order management

Question 50

Transitioning to a new enterprise system requires careful planning and substantial training.

Question 51

Service-oriented architecture is a software design philosophy in which activities are organized into modules of functionality that are requested and delivered over the Internet using process-oriented architecture standards.

Question 52

Industry-specific solutions contain program and database configuration files, but not the process blueprints that apply to ERP implementations in specific industries.

Question 53

SAP and Oracle ERP were developed after the Internet and SOA standards were developed.

Question 54

Which of the following business processes is related to customer service?

A) assessment
B) account tracking
C) sales forecasting
D) accounts payable

Question 55

Which of the following is an example of a structured process?

A) deciding on the location of a new store
B) solving the problem of excessive product returns
C) purchasing the right amount of raw materials
D) using social media to create buzz about a new product

Question 56

Gap identification is a major task when implementing enterprise systems.

Question 57

In enterprise systems, a single department manager is in charge.

Question 58

The number of enterprise IS solutions moving to the cloud is expected to increase because of the exceedingly low processing costs.

Question 59

________ are flexible, informal, and adaptive processes that normally involve strategic and less specific managerial decisions and activities.

A) Operational processes
B) Dynamic processes
C) Inherent processes
D) Structured processes

Question 60

Which of the following business processes is related to sales and marketing?

A) lead tracking
B) order management
C) customer support
D) accounts receivable

Question 61

________ is a measure of the ratio of process outputs to inputs.

A) Process effectiveness
B) Process efficiency
C) Process conformance
D) Process reliability

Question 62

________ are predesigned procedures for using software products.

A) Inherent processes
B) Triggers
C) Modules
D) Service descriptions

Question 63

Which of the following statements is true regarding departmental information systems?

A) They are easy to change.
B) They minimize data duplication among departments.
C) They can be operated without training.
D) They support 10 to 100 users.

Question 64

The two dimensions of process quality are ________.

A) efficiency and effectiveness
B) performance and reliability
C) conformance and durability
D) perception and serviceability

Question 65

Information silos are not a problem until they begin to ________.

A) rely on service-oriented architecture
B) integrate data
C) revise business processes
D) use and store data about the same entities

Question 66

Which phase of the customer life cycle focuses on increasing the value of existing customers by selling them more product?

A) marketing
B) customer acquisition
C) relationship management
D) loss/churn

Question 67

Process ________ is a measure of how well a process achieves organizational strategy.

A) efficiency
B) conformance
C) effectiveness
D) reliability

Question 68

Information silos are also referred to as ________.

A) blind spots
B) islands of automation
C) errors of omission
D) bottlenecks

Question 69

________ is a suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service.

A) Business process reengineering
B) Customer relationship management
C) Enterprise resource planning
D) Customer lifecycle management

Question 70

Which of the following statements about a structured interenterprise information system is true?

A) Its procedures are formalized and the problem solutions affect multiple organizations.
B) It is flexible and easily adaptable to organizational changes.
C) It minimizes data duplication among departments.
D) It does not require users to have any formal training.

Question 71

The information system that a restaurant uses to order supplies and ingredients from its suppliers is an example of a(n)________.

A) enterprise information system
B) personal information system
C) interenterprise information system
D) departmental information system

Question 72

Which of the following conditions exists when data are isolated in separated information systems?

A) information overload
B) encapsulation
C) information silo
D) data segregation

Question 73

________ is the activity of altering and designing business processes to take advantage of new information systems.

A) Business process modeling
B) Business process reengineering
C) Business process outsourcing
D) Enterprise resource planning

Question 74

Information systems improve process quality by ________.

A) duplicating data
B) entirely replacing human activity
C) changing the work culture
D) controlling process flow

Question 75

________ is an example of an interenterprise information system.

A) CRM
B) SCM
C) ERP
D) EAI

Question 76

In which phase of the customer life cycle do processes categorize customers according to value and attempt to win back high-value customers?

A) loss/churn
B) customer acquisition
C) relationship management
D) marketing

Question 77

Which of the following information systems minimizes data duplication among departments?

A) interenterprise information systems
B) departmental information systems
C) personal information systems
D) enterprise information systems

Question 78

________ processes span an organization and support activities in multiple departments.

A) Structured enterprise
B) Structured interenterprise
C) Structured strategic
D) Structured reactive

Question 79

Which of the following statements about enterprise information systems is true?

A) Their procedures are not documented, but are understood within the group.
B) They do not require users to have any formal training.
C) They are very difficult to change.
D) They support 10 to 100 users.

Question 80

In which phase of the customer life cycle are messages sent to the target market to attract customer prospects?

A) relationship management
B) loss/churn
C) marketing
D) customer acquisition