Deck 2: Human Communication Processes in the Small Group Context

Question 1

Which is not a listening preference?

A) action-oriented listeners
B) people-oriented listeners
C) time-oriented
D) group-oriented listeners
E) content-oriented listeners

Answer 1

group-oriented listeners

Question 2

______________ indicate feelings and moods.

Answer 2

Facial expressions

Question 3

Effective Group Discussion defines human communication as

A) sharing information and ideas.
B) sending and receiving of messages.
C) exchanging meanings.
D) people simultaneously create, interpret, and negotiate shared meaning through their interaction.
E) the derivation, encoding, transmitting, and evaluation of shared personal meanings.

Answer 3

people simultaneously create, interpret, and negotiate shared meaning through their interaction.

Question 4

Participants may pay more attention to what is said during

A) Face-to-face meetings
B) Teleconferences

Question 5

The technique of paraphrasing what the listener understands a speaker to mean, then asking for confirmation or correction, is called ______________ listening.

Question 6

Every spoken message indicates meanings of two types (levels):

A) signals and sign.
B) connotative and semantic.
C) small group and social.
D) content (denotative) and relational.
E) verbal and reciprocal.

Question 7

Tone of voice and other nonverbal cues that indicate how a speaker considers herself in terms of other group members is

A) the personal dimension of communication.
B) the content dimension of communication.
C) the relationship dimension of communication.
D) the communicative episode.
E) the intentional dimension of communication.

Question 8

Which of these options is better when group cohesiveness and interpersonal relationships are important

A) Teleconferences
B) Face-to-face meetings

Question 9

In conflict, more opinion change may occur during

A) Teleconferences
B) Face-to-face meetings

Question 10

This group is sensitive to cues that may indicate impatience

A) People-oriented listeners
B) Content-oriented listeners
C) Time-oriented listeners
D) Action-oriented listeners

Question 11

Choose the group consisting of group members who really enjoy analyzing things they hear.

A) Content-oriented listeners
B) Action-oriented listeners
C) People-oriented listeners
D) Time-oriented listeners

Question 12

Group organization is easier to maintain during

A) Face-to-face meetings
B) Teleconferences

Question 13

Which of the following is one of the four factors that influence the small group context as laid out by your authors?

A) all of these
B) number of communicators involved
C) roles between participants are more formalized and goals defined while managing tension.
D) member pressure to conform to role expectations
E) feedback is psychologically complex

Question 14

This term describes paralanguage are any characteristic of voice and utterance other than words

A) proxemics
B) haptics
C) vocal cues
D) regulators

Question 15

Mesomorphs (muscular types) are more likely to be perceived as leaders.

Question 16

Group members whose faces are highly expressive of their feelings are likely to be more trusted than members who are "poker" faced.

Question 17

Which are nonverbal behaviors?

A) where a person sits
B) a person's mannerisms
C) emphasis a person places on time
D) all of these
E) what a person wears

Question 18

Human communications is symbolic, which is:

A) verbal or nonverbal communications
B) transactional or intentional communications
C) arbitrary where all words are symbols
D) a sign
E) personal or impersonal communications

Question 19

A person who takes up a lot of space at a meeting table is likely to have a low status in the group.

Question 20

You cannot stop communicating while meeting with other group members.

Question 21

Communication is a transactional process. What does that mean?

A) All of these answers are correct.
B) Transactional implies that the sender-receiver roles occur simultaneously.
C) Communication is an ongoing event with no clear beginning or end.
D) Transactional implies that participants in a communication must cooperate and negotiate shared meaning and understanding.
E) Transaction implies that communication is a sender and receiver phenomenon.

Question 22

To achieve the level of mutual understanding necessary to accomplish an interdependent goal, members of a small group must have ______________ meaning for the verbal messages they create in discussion.

A) concrete
B) different
C) abstract
D) identical
E) shared

Question 23

Frankie and Lance are engaged in a discussion where each pays close attention to what the other is saying and how each is saying it. They work together to determine the meanings of the words and phrases in their conversation. This conversation illustrates which principle of human communication?

A) Human communication is symbolic.
B) Communication involves content and relationship dimensions.
C) Communication is personal.
D) Communication is not always intentional.
E) Communication is a transactional process.

Question 24

Nonverbal behaviors which direct the flow of verbal messages among group members are called ______________.

Question 25

How does the small group context impact communication in small groups?

Question 26

This principle of communication is sometimes stated as "You cannot NOT communicate" _________________________.

Question 27

Before agreeing or disagreeing with what another person has said, an active listener verifies his or her understanding of the statement.

Question 28

Communication is ______________ implies that all interactants mutually and simultaneously define both themselves and others during communication.

A) symbolic interactionism
B) encoding principle
C) relationship dimension
D) people orientation
E) transactional

Question 29

During a discussion Clement says: "Well, I suppose we should do something to try to get people to report crimes they observe..." as his voice trails off into silence. Describe how a really good listener would respond to this statement (assuming it to be important enough to bother responding overtly).

Question 30

When group members are in tune with each other they tend to imitate each other's posture and movements. This behavior is called ______________________.

Question 31

Verbal and nonverbal messages operate together to create meaning; they are indivisible.

Question 32

This group is wonders how their listening behavior affects relationships

A) Action-oriented listeners
B) Time-oriented listeners
C) People-oriented listeners
D) Content-oriented listeners

Question 33

All words are ______________.

Question 34

The term which implies that group members must cooperate to achieve mutual understanding and that all are simultaneously sending and receiving signals is ______________.

Question 35

Symbols are arbitrary, human creations used to represent experiences, objects, or concepts.

Question 36

People generally prefer

A) Face-to-face meetings
B) Teleconferences

Question 37

Responsibility for a misunderstanding is usually shared by speaker and listener(s).

Question 38

A "thumbs up" gesture, as used in America, is a type of symbol.

Question 39

Typographical symbols used by CMC to help convey relational messages and social presence:

A) hidden antagonizers
B) emoticons
C) abstractions
D) communicators
E) emotive words

Question 40

Misunderstanding results from a breakdown in the communication process.

Question 41

"Backchannel" refers to

A) speaking alternately in turn.
B) visible gestures discussants make in response to each other's comments.
C) vocalizations uttered in response that show interest and active listening.
D) vocal intonations.
E) any and all responses of group members to messages from each other.

Question 42

Regulating who speaks, and when, during a small group discussion is done primarily with words, such as a leader calling on persons by name.

Question 43

____________ listeners focus on the task, remember details, and prefers an organized presentation.

A) Action-oriented
B) People-oriented
C) Content-oriented
D) Self-oriented
E) Time-oriented

Question 44

Discussion flows more often among persons sitting side by side in a circle than among persons sitting across from each other.

Question 45

This group is focused on the task at hand

A) People-oriented listeners
B) Content-oriented listeners
C) Action-oriented listeners
D) Time-oriented listeners

Question 46

The term that refers to how much group members perceive the communication medium to be like face-to-face interaction socially and emotionally is

A) simultaneous presence.
B) social presence.
C) synchronous communication.
D) asynchronous communication.
E) likeability.

Question 47

Listeners who are concerned about how their listening behavior affects relationships are called

A) none of these.
B) content-oriented listeners.
C) time-oriented listeners.
D) action-oriented listeners.
E) people-oriented listeners.

Question 48

Strokes are more appropriate than pats as signs of affecting and unity among members of American secondary groups.

Question 49

During small group communication, only one person in a group sends signals while other members act as receivers.

Question 50

What might be the correct interpretation for silence?

A) Silence is holding back information for all kinds of reasons.
B) Silence may mean that people don't agree with what is said.
C) All of these answers are correct.
D) Silence may mean that people don't understand what is said.
E) Silence may mean that people are apathetic.

Question 51

How well a person communicates depends more on attitudes toward other people and knowledge about how communication occurs than on specific communication skills and techniques.

Question 52

Asynchronous communication is communication where there is a delay between messages.

Question 53

Paralanguage is nonverbal characteristics of voice and utterance.

Question 54

As used in Effective Group Discussion, "meaning" indicates something that occurs in

A) communication.
B) signals.
C) messages.
D) people.
E) symbols.

Question 55

Good listeners do which of the following?

A) don't interrupt
B) help to clarify confusing messages by asking questions in a nonthreatening way
C) all of these
D) are attentive
E) paraphrase and provides feedback

Question 56

In American business culture, people who come late to meetings without a very good reason are considered to be

A) powerful and of high status.
B) very busy.
C) poorly organized.
D) ineffective and of low status.
E) inconsiderate, undisciplined and selfish.

Question 57

Vocalizations such as "right on," "umm-hmm," and "amen" while another group member is speaking are called ______________.

Question 58

This term describes nonverbal behavior used to control who speaks during a discussion.

A) vocal cues
B) haptics
C) regulators
D) proxemics

Question 59

What does it mean to say that communications involves relationship dimensions?

A) None of these answers are correct.
B) All of these answers are correct.
C) The relationship dimension of a message refers to what the message reveals about how the speaker views his or her relationship to the other participants.
D) The relationship dimension of a message refers to the subject of the message.
E) The relationship dimension of a message refers to the idea or topic of the message.

Question 60

People from a culture in which the backchannel is rarely used are likely to perceive people who use it often as being

A) courteous and attentive.
B) argumentative and dogmatic.
C) active listeners.
D) rude interrupters.
E) stupid and emotional.

Question 61

The symbolic and personal nature of communication makes for perfect understanding amongst communicators.

Question 62

"Communication" involves only intentional signals/messages.

Question 63

A conference electronically mediated by networked computers is called a _______________.