Question 1

In order for total quality to be implemented into an organization, top management must have an unwavering and unquestioned commitment to TQM.

Accepted Answer

Total Quality Management (TQM) requires a culture shift within an organization, which can only be successful if top management is fully committed to the process and leads by example, ensuring that quality practices are integrated into every aspect of the organization's operations.

Question 2

It is important for an organization to provide TQM training to all employees before actually starting a total quality program.

Accepted Answer

False&#10;

Question 3

Top management has to lead, and be actively involved in, the implementation, and its role must not be delegated.

Accepted Answer

Top management's active involvement is crucial for the successful implementation of strategic initiatives, as it demonstrates commitment, provides direction, and allocates necessary resources.

Question 4

The Steering Committee establishes the composition of the teams that will execute the projects that have been selected.

Accepted Answer

The Steering Committee typically has the authority to establish the composition of project teams, ensuring that the right mix of skills and expertise is allocated to execute the selected projects effectively.

Question 5

The organization's goals and objectives determine its Vision.

Accepted Answer

The organization's vision is a broad declaration of its long-term aspirations and purpose, guiding the setting of goals and objectives, not the other way around.

Question 6

The traditional management approach:&#10;A) Combines leadership and bossmanship in equal parts.&#10;B) Has more bossmanship than leadership.&#10;C) Has been around since about 1950 when Deming started working with the Japanese.&#10;D) Expects employees to find their own ways to improve processes.

Accepted Answer

The traditional management approach is characterized by a top-down hierarchy where managers exercise control and authority over their subordinates, emphasizing obedience and adherence to rules over innovation and self-direction. This approach leans more towards "bossmanship" than fostering leadership qualities among employees.

Question 7

The Steering Committee must develop:&#10;A) Vision statement.&#10;B) Mission statement.&#10;C) Guiding principles.&#10;D) All of the above.

Accepted Answer

The Steering Committee is responsible for developing a vision statement, mission statement, and guiding principles as part of its foundational tasks in guiding an organization or project. These elements are crucial for setting the direction, purpose, and values of the entity they govern.

Question 8

The implementation plan must consider and provide for:&#10;A) Training of employees, and when to do it.&#10;B) Which departments are to be included in the implementation.&#10;C) The number of teams to be established.&#10;D) Who is to head the implementation.

Accepted Answer

The answer of The implementation plan must consider and provide...

Question 9

The steering committee is ideally composed of:&#10;A) The head of the Quality Assurance department and managers from other departments.&#10;B) The department heads and the managers reporting directly to them.&#10;C) The top manager and his/her immediate direct subordinates.&#10;D) The top manager and a group of employees most likely to support TQM.

Accepted Answer

The steering committee is ideally composed of the top manager and his/her immediate direct subordinates. This structure ensures that the committee has the authority and oversight necessary to guide and implement strategic decisions effectively across the organization.

Question 10

Infrastructure that supports total quality includes:&#10;A) Documented procedures for all key processes.&#10;B) An organizational structure that facilitates cross-functional communication.&#10;C) An awards and recognition program designed to reward total quality activity and behavior.&#10;D) All of the above.

Accepted Answer

All of the options listed are components of the infrastructure that supports total quality. Documented procedures ensure consistency and efficiency, an organizational structure that promotes cross-functional communication facilitates problem-solving and innovation, and an awards and recognition program motivates and acknowledges efforts towards quality improvement.

Deck 22: Implementing Total Quality Management