Deck 7: Collecting and Analyzing Diagnostic Information

Question 1

Under what conditions are quantitative tools useful in analyzing data? Qualitative tools?

Answer 1

Not ANS

Question 2

Which is not a goal of data collection?

A) to justify the presenting problem's importance
B) obtain valid information about organizational functioning
C) create and direct energy for change
D) help develop a collaborative, longer-term relationship

Answer 2

A

Question 3

A correlation coefficient clearly establishes cause and effect between two variables.

Answer 3

False

Question 4

The relationship between consultant and organization is often neglected in planning and executing diagnosis.

Question 5

Questionnaires are often used because

A) they can collect data from many people
B) data can be analyzed quickly
C) their meaning is clear
D) A and B
E) all of the above

Question 6

Describe the advantages and disadvantages of the various methods of data collection.

Question 7

Establishing a "diagnostic relationship" refers to

A) getting to know the client one-on-one
B) meeting organizational members regularly
C) clarifying expectations between relevant organizational members and the consultant
D) gathering data with organizational members

Question 8

Interview data can be collected and analyzed quickly.

Question 9

Questionnaires allow the consultant flexibility in data gathering since they typically do not have fixed response categories.

Question 10

Quantitative measures of one group's behavior can be useful even without a comparison group.

Question 11

Which question does the OD practitioner ask when developing a diagnostic relationship?

A) Who are you?
B) Why am I here?
C) How much am I paid?
D) Who has political clout?
E) all of the above

Question 12

Force field analysis is a quantitative technique for analyzing data.

Question 13

Which of the following is not important for OD practioners to address before collecting data from members of an organization?

A) confidentiality of responses
B) plans on how to adopt the strategic plan
C) how much time and effort people must spend providing data
D) describe to members how they might benefit from the data feedback

Question 14

Observations can be particularly helpful in diagnosing

A) organization structure
B) organizational control structures
C) interpersonal relations
D) performance appraisal systems

Question 15

Which method of gathering data is the most "objective"?

A) questionnaires
B) interviews
C) unobtrusive measures
D) observation
E) all of the above are objective

Question 16

Unobtrusive measures provide a highly subjective view of how the organization functions.

Question 17

Unobtrusive measures include archives and other company records.

Question 18

Data analysis is usually guided by

A) the client system
B) the organization
C) the conceptual model underlying diagnosis
D) the type of data collected
E) none of the above

Question 19

The question, "how satisfied are you with your work group?" was asked of five groups using a five-point scale where 1= very dissatisfied and 5 = very satisfied. Which group is most satisfied?

A) Mean = 4.0; standard deviation = .60
B) Mean = 4.2; standard deviation = .65
C) Mean = 4.1; standard deviation = .65
D) Mean = 4.2; standard deviation = .90
E) Mean = 4.1; standard deviation = .80

Question 20

The OD practitioner should not share the entire purpose of data gathering with members of the organization.