Deck 3: Understanding Communication Processes and Elements

Question 1

An impromptu speech means:

A)a prepared speech delivered without any supporting aids
B)a speech delivered without any preparation
C)a speech delivered while referring to notes
D)a speech delivered by reading from notes

Answer 1

a speech delivered without any preparation

Question 2

Reading the lines of a written text means:

A)gaining in-depth understanding
B)superficial understanding of words
C)understanding the intended meaning
D)going beyond the intended meaning

Answer 2

superficial understanding of words

Question 3

" A meeting without an agenda is like a ship without a destination." This means that the meeting :

A)has no goal
B)lacks leadership
C)is inconclusive
D)is disorganized

Answer 3

has no goal

Question 4

A memo is known as an inter office memo because :

A)it is used to communicate with peers
B)it is used to communicate with superiors
C)it is used to communicate with subordinates
D)it is used to communicate between all levels in the organization

Question 5

An intranet differs from an extranet in the following way :

A)intranet is a private website
B)intranet is meant only for internal stakeholders
C)intranet is more suitable for large organizations
D)intranet is expensive to maintain

Question 6

Consideration in a business letter means:

A)stressing the "me" attitude
B)using first person pronouns
C)stressing the "you" attitude
D)appealing to the sender's interest

Question 7

A news release is more credible than advertising because:

A)it is carried free by the medium
B)it announces a new development in the company
C)it is accepted by the medium
D)it is more interesting and newsworthy

Question 8

Objectivity in a business report means the following:

A)use of active voice
B)use of passive voice
C)use of the first person pronoun
D)emphasizing the doer of the action

Question 9

The resume should be written before the job application letter because:

A)the resume is seen first
B)the resume helps to decide what to highlight in the letter
C)the resume is more important than the letter
D)most employers do not read application letters

Question 10

A GD is highly structured because:

A)it is coordinated by a moderator
B)it measures group communication skills
C)members have to listen to the views of others
D)the topic, time and number of participants are all decided in advance

Question 11

Which of the following indicates the correct sequence of the elements of communication in the communication process?

A)sender, receiver, channel, message, feedback
B)receiver, feedback, sender, message, channel
C)sender, channel, message, feedback, receiver
D)sender, message, channel, receiver, feedback

Question 12

"Communication is a process involving the selection, production and transmission of signs in such a way as to help a receiver perceive a meaning similar to that in the mind of the communicator." This definition of communication was given by:

A)newman and summer
B)bellows, gilson and odirone
C)berelson and steiner
D)fotheringha

Question 13

The sender encodes the message which is decoded by the receiver according to the --------of what has been communicated.

A)perception
B)needs
C)idea
D)convenience

Question 14

Message must be designed keeping the .............. of the audience in mind.

A)perception
B)needs
C)idea
D)convenience

Question 15

................ must be encoded in message form, keeping the requirements of audience in mind.

A)perception
B)needs
C)idea
D)convenience

Question 16

................. of the message is referred to as the objectives of the sender underlying the words

A)object
B)intent
C)idea
D)data

Question 17

Inability to read the intent behind the message is..............

A)confusion
B)dilemma
C)bypassing
D)distortion

Question 18

Put concepts together before sending is------------

A)bypassing
B)preparing
C)encoding
D)defining

Question 19

A set of logically and sequentially arranged utterances.

A)coherence
B)notion
C)distraction
D)message

Question 20

............... refers to mental disturbances

A)coherence
B)notion
C)distraction
D)psychological noise

Question 21

Mental turbulence refers to:

A)inability to understand
B)confusion in the mind of receiver
C)confusion in the mind of sender
D)inability to speak

Question 22

A perceptual zone, on the basis of which inferences are made or thought structured, is called:

A)distraction
B)lack of language skill
C)frame of reference
D)bypassing

Question 23

In empathetic communication, we can:

A)probe
B)respond to the feelings
C)interpret
D)advice

Question 24

Conciseness of message refers to:

A)crispness
B)comprehensiveness
C)specificity
D)clarity

Question 25

Errors in language, grammar or visual representation of facts take away:

A)clarity
B)correctness
C)crispness
D)conciseness