Question 1

Ambivalence in a new client develops because&#10;A) One part of the client wants to feel better and another part provides the motivation.&#10;B) It is usually a big asset in building rapport.&#10;C) One part of the client desires to let go of the old, and another part fears losing control.&#10;D) Clients never change.

Accepted Answer

Ambivalence often arises in clients because there is a conflict between a desire for change (letting go of old behaviors or thoughts) and a fear of what change might bring, including the fear of losing control or facing the unknown. This internal conflict is a common reason clients may exhibit ambivalence in therapy or counseling settings.

Question 2

According to Yalom (2009), the counseling relationship is&#10;A) technique driven.&#10;B) theory driven.&#10;C) relationship driven.&#10;D) counselor driven.

Accepted Answer

Yalom emphasizes the importance of the therapeutic relationship in counseling, suggesting that it is the most important factor in facilitating change. While techniques and theories are also important, they must be used within the context of a strong relationship between counselor and client.

Question 3

Listening to verbal and nonverbal communication at the same time is called&#10;A) attentive listening.&#10;B) alternating monologue.&#10;C) acquired messaging.&#10;D) alternative planning.

Accepted Answer

Attentive listening involves actively focusing on both verbal and nonverbal communication, such as tone of voice and body language, to fully understand the message being conveyed. Alternating monologue refers to two people taking turns speaking without actually listening to what the other person is saying, while acquired messaging and alternative planning are not related to listening skills.

Question 4

SOLER stands for a way to convey to clients that you are listening. SOLER stands for&#10;A) straight, open, learning forward, eye contact, rigid.&#10;B) square, open, leaning forward, eye contact, relaxed.&#10;C) sheltered, open, leaning back, eye contact, recording.&#10;D) strong, observant, learning, eye contact, reflecting.

Accepted Answer

The SOLER acronym stands for Square (body position), Open (posture), Leaning forward, Eye contact, and Relaxed demeanor. This technique helps to convey that you are actively listening to the client and engaged in the conversation. A, C, and D are not accurate representations of SOLER.

Question 5

Which one of the following is NOT one of the seven basic empathic responding skills?&#10;A) reflecting feelings&#10;B) reflecting needs&#10;C) reflecting thoughts&#10;D) reflecting advice

Accepted Answer

Reflecting advice is not one of the seven basic empathic responding skills, which include: reflecting feelings, reflecting needs, reflecting thoughts, paraphrasing, summarizing, clarifying, and perception checking.

Question 6

The words nervous, agitated, fearful, frightened, terrified, and panicky all reflect what feeling?&#10;A) depression&#10;B) anxiety&#10;C) anger&#10;D) guilt

Accepted Answer

All of the listed words reflect a feeling of anxiety or intense worry.

Question 7

The words confused, uncertain, unsure, ambivalent, and baffled all reflect the feeling of&#10;A) hurt&#10;B) depression&#10;C) anger&#10;D) ambivalence

Accepted Answer

These words all describe a state of being undecided or having mixed feelings, which directly corresponds to the definition of ambivalence.

Question 8

The words unqualified, ineffective, unfit, and incompetent all reflect the feelings of&#10;A) inadequacy&#10;B) mistreatment&#10;C) connectedness&#10;D) strength

Accepted Answer

All of the words listed reflect the feeling of inadequacy, whether it's a lack of necessary qualifications, ability, or fitness.

Question 9

The responses, &#34;I feel so bad for you.&#34; and &#34;Poor you.&#34; are not appropriate responses because they&#10;A) convey sympathy, not empathy.&#10;B) sound insincere.&#10;C) reflect feelings.&#10;D) encourage self-pity.

Accepted Answer

The responses demonstrate sympathy rather than empathy since the focus is on the speaker's feelings instead of acknowledging the other person's emotions. Empathy involves trying to understand and connect with someone's feelings rather than simply expressing pity or condolences.

Question 10

Which of the following is NOT one of the nine empathic responding skills?&#10;A) summarizing&#10;B) expressing sympathy&#10;C) reflecting needs&#10;D) perception checking

Accepted Answer

The nine empathic responding skills are: attending, using minimal encouragers, asking open-ended questions, reflecting feelings, reflecting content, paraphrasing, summarizing, reflecting meaning, and perception checking. Expressing sympathy is not one of these skills as it focuses more on offering comfort and condolences rather than actively listening and understanding the speaker's perspective.

Deck 4: Empathic Responding Skillsthe Skills of Building Connection