Deck 3: Soft Systems Thinking Approach to E-HRM Project Management

Question 1

Which phase of the Systems Development Life Cycle (SDLC) requires clear alignment between organisational strategy, information technology (IT) strategy and human resources (HR) strategy?

A) Requirement Analysis
B) Implementation
C) Design
D) Project Planning

Answer 1

D

Question 2

Which phase of the Systems Development Life Cycle (SDLC) is often referred to as the 'forgotten phase'?

A) Maintenance & Support
B) Project Closure
C) Requirement Analysis
D) Design

Answer 2

A

Question 3

The implementation phase of the SDLC is referred to as:

A) the forgotten phase
B) the most frustrating phase
C) the longest phase
D) the technical phase

Answer 3

C

Question 4

All are disadvantages of the SDLC model, except:

A) One cannot see the working version of the application until the end phase is reached
B) Once a phase is completed there is no going back even though subsequent changes to the model incorporate iterative capability
C) It is easier to understand and use
D) Strict testing and sign-off of each phase before moving to the next stage may cause undue delays

Question 5

Which level of the People Capability Maturity Model (P-CMM) describes an organization where people struggle to repeat successful work practices and meet delivery deadlines as goalposts keep changing?

A) Level 3 (Defined: Competency Management)
B) Level 1 (Initial: Inconsistent Management)
C) Level 4 (Predictable: Capability Management)
D) Level 2 (Managed: People Management)

Question 6

During Level 4 of the People Capability Maturity Model (P-CMM) …

A) deviations occur.
B) an organisation-wide framework of strategic workforce plan and workforce competencies is established.
C) the primary objective is to enable people to repeat practices they have used successfully.
D) usually the organisation is immature.

Question 7

During Level 5 of the People Capability Maturity Model (P-CMM) …

A) usually the organisation is immature.
B) deviations occur.
C) an organisation-wide framework of strategic workforce plan and workforce competencies is established.
D) change management becomes an integral and routine part of organisational life.

Question 8

During Level 3 of the People Capability Maturity Model (P-CMM) …

A) the primary objective is to enable people to repeat practices they have used successfully.
B) an organisation-wide framework of strategic workforce plan and workforce competencies is established.
C) change management becomes an integral and routine part of organisational life.
D) deviations occur.

Question 9

During Level 1 of the People Capability Maturity Model (P-CMM) …

A) deviations occur.
B) an organisation-wide framework of strategic workforce plan and workforce competencies is established.
C) usually the organisation is immature.
D) the primary objective is to enable people to repeat practices they have used successfully.

Question 10

Which level of the People Capability Maturity Model (P-CMM) are deviations likely to occur?

A) Level 3 (Defined: Competency Management)
B) Level 1 (Initial: Inconsistent Management)
C) Level 4 (Predictable: Capability Management)
D) Level 2 (Managed: People Management)

Question 11

The performance of technology projects are typically judged on the basis of

A) Timeliness, within budget, meeting key objectives and user satisfaction
B) Top management satisfaction with the project
C) Compliance with government legislations
D) Cost incurred and time taken to complete

Question 12

User involvement is needed during the

A) Analysis phase of the project
B) Design phase of the project
C) Implementation phase of the project
D) All phases of the project

Question 13

Communication with stakeholders during technology project implementation is

A) Optional
B) A must
C) Only needed if asked
D) Is always done from top to down

Question 14

Technology is ____________ and people are __________ to e-HRM project success

A) Primary, Secondary
B) Secondary, Primary
C) Must, Optional
D) Expensive, Cheap

Question 15

'Systems thinking' refers to

A) Paying attention to technology
B) Paying attention to people
C) Paying attention to multiple perspectives
D) Paying attention to policies and procedures

Question 16

Soft systems' refer to

A) Product and technology
B) People and process
C) Management being soft towards employees
D) Weakness in the systems

Question 17

All are disadvantages of the System Development Life Cycle (SDLC) model, except:

A) One cannot see the working version of the application until the end phase is reached
B) Once a phase is completed there is no going back even though subsequent changes to the model incorporate iterative capability
C) It is easier to understand and use
D) Strict testing and sign-off of each phase before moving to the next stage may cause undue delays

Question 18

At which level of the People Capability Maturity Model (P-CMM), continuous improvement becomes a normal practice in the organisation?

A) Level 3 (Defined: Competency Management)
B) Level 5 (Optimising: Change Management
C) Level 4 (Predictable: Capability Management)
D) Level 2 (Managed: People Management)

Question 19

Quality management frameworks help organisations to

A) Please customers
B) Comply with government regulations
C) Please employees
D) Institutionalise robust quality management practices

Question 20

Stakeholder communication is critical at what stage of the System Development Life Cycle (SDLC)?

A) Analysis
B) Design
C) Implementation
D) All stages

Question 21

The performance of technology projects are typically judged on the basis of

A) Timeliness, within budget, meeting key objectives and user satisfaction
B) Top management satisfaction with the project
C) Compliance with government legislations
D) Cost incurred and time taken to complete

Question 22

User involvement is needed during the

A) Analysis phase of the project
B) Design phase of the project
C) Implementation phase of the project
D) All phases of the project

Question 23

Communication with stakeholders during technology project implementation is

A) Optional
B) A must
C) Only needed if asked
D) Is always done from top to down

Question 24

Technology is ____________ and people are __________ to e-HRM project success

A) Primary, Secondary
B) Secondary, Primary
C) Must, Optional
D) Expensive, Cheap

Question 25

'Systems thinking' refers to

A) Paying attention to technology
B) Paying attention to people
C) Paying attention to multiple perspectives
D) Paying attention to policies and procedures

Question 26

'Soft systems' refer to

A) Product and technology
B) People and process
C) Management being soft towards employees
D) Weakness in the systems

Question 27

All are disadvantages of the System Development Life Cycle (SDLC) model, except:

A) One cannot see the working version of the application until the end phase is reached
B) Once a phase is completed there is no going back even though subsequent changes to the model incorporate iterative capability
C) It is easier to understand and use
D) Strict testing and sign-off of each phase before moving to the next stage may cause undue delays

Question 28

At which level of the People Capability Maturity Model (P-CMM), continuous improvement becomes a normal practice in the organisation?

A) Level 3 (Defined: Competency Management)
B) Level 5 (Optimising: Change Management)
C) Level 4 (Predictable: Capability Management)
D) Level 2 (Managed: People Management)

Question 29

Quality management frameworks help organisations to

A) Please customers
B) Comply with government regulations
C) Please employees
D) Institutionalise robust quality management practices

Question 30

Stakeholder communication is critical at what stage of the System Development Life Cycle (SDLC)?

A) Analysis
B) Design
C) Implementation
D) All stages

Question 31

What are the key success factors for technology projects?

Question 32

Describe the key principles behind systems thinking?

Question 33

What soft skills are needed to adopt systems perspective?

Question 34

What are the five maturity levels of People Capability Maturity Model (P-CMM)?