Deck 4: Knowledge Management Solutions: Processes and Systems

Question 1

Knowledge management solutions consist of both KM processes and systems.

Answer 1

True

Question 2

Knowledge transfer involves transfer of recommendations based on knowledge.

Answer 2

False

Question 3

Socialization subprocess has the same purpose for both knowledge discovery and knowledge sharing.

Answer 3

True

Question 4

Exchange deals with the sharing of tacit knowledge.

Question 5

Knowledge application depends on the knowledge discovery, capture, and sharing processes.

Question 6

Externalization is the conversion of tacit knowledge into explicit form.

Question 7

Internalization is the conversion of tacit knowledge into explicit form.

Question 8

Combination can used for both knowledge discovery and knowledge capture.

Question 9

The Viant corporation uses a quicksheet, sunset reviews and summaries for enabling knowledge capture.

Question 10

Routines and directions do not involve the actual transfer of knowledge.

Question 11

Direction involves the use of knowledge embedded in procedures, rules and norms that guide future behavior.

Question 12

KM technologies are the integration of KM systems and KM mechanisms.

Question 13

KM mechanisms facilitate socialization, while KM technologies support combination.

Question 14

KM mechanisms enable knowledge capture by facilitating externalization or internalization.

Question 15

Mechanisms that facilitate combination include collaborative problem solving, joint decision making, and employee rotation across areas.

Question 16

KM technologies support socialization to a lesser extent than combination.

Question 17

On-the-job training is an example of a mechanism that facilitates internalization.

Question 18

The unavoidable forms utilized by Viant to capture employee knowledge is an example of internalization.

Question 19

Knowledge application through direction is necessary for the implementation of expert systems.

Question 20

Too much emphasis on knowledge application can reduce knowledge creation.

Question 21

Which of the following subprocesses support two KM processes?

A)Socialization
B)Combination
C)Externalization
D)Internalization
E)All of the above.

Question 22

The integration of multiple streams for the creation of new knowledge occurs through the mechanism of ______________

A)Combination
B)Socialization
C)Internalization
D)Externalization
E)Direction

Question 23

Which of the following is not a possible activity involved in KM?

A)Share knowledge with others.
B)Capture existing knowledge.
C)Discover new knowledge.
D)Archive old knowledge.
E)Apply knowledge.

Question 24

Which of the following is not a component in KM solutions?

A)KM mechanisms and technologies.
B)KM infrastructure.
C)KM electronic help facilities.
D)KM processes.
E)None of the above.

Question 25

Knowledge utilization benefits from two processes _______________ that do not involve actual transfer of knowledge

A)routines and direction
B)combination and socialization
C)externalization and internalization
D)routines and combination
E)socialization and exchange

Question 26

Knowledge discovery is the development of new knowledge from data and information or from __________.

A)the synthesis of prior knowledge
B)capturing tacit knowledge from people
C)applying knowledge in new ways
D)sharing knowledge effectively
E)data warehouses

Question 27

Which of the following is not true regarding the process of knowledge sharing?

A)Sharing may take place across individuals or groups.
B)The recipient must understand the shared knowledge well enough to act on it.
C)Knowledge sharing requires an effective telecommunications infrastructure.
D)Sharing may take place across departments or organizations.
E)What is shared must be knowledge and not recommendations based on knowledge.

Question 28

Which of the following is not a subprocess that facilitates one of the KM processes?

A)Combination.
B)Exchange.
C)Internalization.
D)Management.
E)Routines.

Question 29

Which of the following is not an example of a KM mechanism?

A)OJT (On the Job Training).
B)Hiring a CKO (Chief Knowledge Officer).
C)Face-to-face meetings.
D)Employee rotation across departments.
E)None of the above.

Question 30

Face-to-face meetings and OJT (on-the-job training) are examples of __________ that facilitate __________.

A)knowledge capture, knowledge sharing.
B)mechanisms, internalization
C)socialization, application
D)externalization, application
E)technologies, externalization

Question 31

Which of the following is a mechanism for facilitating the knowledge discovery socialization process?

A)SQL-based document retrieval from data warehouses.
B)Collaborative document creation and preparation.
C)Brainstorming groups to solve novel problems.
D)Blogs (Web logs).
E)Web cams for video teleconferencing.

Question 32

Which of the following is true regarding how KM technologies facilitate combination and socialization?

A)KM technologies strongly facilitate both combination and socialization.
B)KM technologies facilitate socialization to a lesser extent than combination.
C)KM technologies only facilitate combination.
D)KM technologies do not facilitate either of the KM system subprocesses.
E)KM technologies only facilitate socialization.

Question 33

What are the two subprocesses of knowledge capture systems?

A)Direction and routines.
B)Combination and socialization.
C)Exchange and socialization.
D)Externalization and internalization.
E)Application and discovery.

Question 34

__________ through knowledge elicitation is necessary for the implementation of intelligent
t technologies such as expert systems.

A)Socialization
B)Knowledge discovery
C)Exchange
D)Knowledge sharing
E)Externalization

Question 35

Which of the following KM process enables innovation?

A)Knowledge discovery
B)Knowledge sharing
C)Knowledge capture
D)Knowledge application
E)None of the above

Question 36

______________ facilities knowledge sharing but reduces attention to knowledge creation

A)Knowledge Capture
B)Organization culture
C)Common knowledge
D)IT infrastructure
E)Organization structure

Question 37

The discovery of new explicit knowledge relies most directly on ________________

A)Combination
B)Socialization
C)Internalization
D)Externalization
E)Direction

Question 38

The discovery of new tacit knowledge relies most directly on ________________

A)Combination
B)Socialization
C)Internalization
D)Externalization
E)Direction

Question 39

The Veterans Health Administration created the Virtual Learning Center in order to facilitate _______________

A)Socialization
B)Knowledge discovery
C)Exchange
D)Knowledge sharing
E)Externalization

Question 40

Discussion groups and chat groups are technologies used for _______________

A)Socialization
B)Knowledge discovery
C)Exchange
D)Knowledge sharing
E)Externalization

Question 41

What are the four major KM processes?

Question 42

For each of the four knowledge processes, define the subprocesses that facilitate each of the four processes as described in the text.

Question 43

As an IT manager for the XYZ company, you are placed in charge of the development of a new CRM (Customer Relationship Management) system to be used by your sales people when interacting with customers. You organize a development team from IT, accounting, and sales. Discuss the importance of the various KM processes and subprocesses on the design of an effective CRM system.

Question 44

What are the technologies that enable each of the seven KM subprocesses?

Question 45

What are knowledge discovery systems? What are the KM mechanisms and technologies that support them?

Question 46

Give examples of mechanisms used for each of the 7 KM subprocesses

Question 47

What are the major recommendations regarding the management of KM processes and systems?

Question 48

Why Should Organizations Use A Combination Of The Four Types Of KM Processes And Systems?

Question 49

Briefly describe why it is not good to focus only on a single KM process?