Question 1

Operations management is defined as the process which converts ________ into ________&#10;A) materials into products&#10;B) Energy into outputs&#10;C) Inputs into outputs&#10;D) Information into outputs

Accepted Answer

Operations management is the process that converts inputs (which can be materials, labor, or energy) into outputs (which are goods and services).

Question 2

Operations management is simply defined as the _____________ and ___________ of the production of manufactured goods and delivery of services.&#10;A) Supply and demand&#10;B) Planning and organizing&#10;C) Capability and execution&#10;D) Specification and development

Accepted Answer

Operations management involves the planning and organizing of the production process, including the creation of goods and the delivery of services.

Question 3

What is meant by the hierarchy of an organization?&#10;A) The number of functions within the organization&#10;B) The number of different layers in the organization&#10;C) The number of departments within an organization&#10;D) The number of subsidiaries within an organization

Accepted Answer

The hierarchy of an organization refers to the different levels of authority and responsibility within the organization, essentially outlining who reports to whom. This is best described as the number of different layers in the organization.

Question 4

What is the term used for an organization where there are few layers of management between the chief executive and the workforce?&#10;A) Tall structure&#10;B) Short structure&#10;C) Wide structure&#10;D) Flat structure

Accepted Answer

The term used for an organization with few layers of management between the chief executive and the workforce is "Flat structure." This structure promotes a decentralized decision-making process, making the organization more flexible and responsive.

Question 5

What is an organization made up of a number of different businesses called?&#10;A) A conglomerate organization&#10;B) A functional organization&#10;C) A simple organization&#10;D) A divisional organization

Accepted Answer

A conglomerate organization is made up of a number of different businesses, often operating in unrelated industries, under one corporate group.

Question 6

Operations managers can analyse a company's operations using the 4 V's. What are these?&#10;A) Volume, value, variety, variation&#10;B) Variety, value, variability, viability&#10;C) Volume, variety, variation, variability&#10;D) Variety, variation, value, viability

Accepted Answer

The 4 V's that operations managers analyze in a company's operations are Volume, Variety, Variation, and Visibility. However, since Visibility is not an option in any of the choices, the closest match with the correct terminology is C) Volume, variety, variation, variability.

Question 7

What is the variability of a product or service?&#10;A) The extent to which its demand changes over time&#10;B) The extent to which it can be customized&#10;C) The extent to which the output changes over time&#10;D) The extent to which the product or service range changes

Accepted Answer

The answer of What is the variability of a product...

Question 8

Two of the 4 differences between services and manufactured products identified in the research of Sasser et al. (1978) are intangibility and simultaneity. What are the other two?&#10;A) Homogeneity and Flexibility&#10;B) Homogeneity and Perishability&#10;C) Heterogeneity and Perishability&#10;D) Heterogeneity and Flexibility

Accepted Answer

C) Heterogeneity and Perishability are the other two differences identified by Sasser et al. (1978) between services and manufactured products, alongside intangibility and simultaneity. Services are heterogeneous because they vary from one service provider to another and from customer to customer. They are perishable because they cannot be stored for later use or sale.

Question 9

What is meant by heterogeneity of a service?&#10;A) Service is always the same&#10;B) Service is always different&#10;C) Service is always in the same place&#10;D) Service is always in a different place

Accepted Answer

Heterogeneity of a service means that the service can vary each time it is delivered, reflecting differences in performance, delivery, and customer experience. This characteristic distinguishes services from goods, which are more uniform in quality.

Question 10

The combination of production and service in an operation is often referred to as______________?&#10;A) Proservice&#10;B) Prosumption&#10;C) Self Service&#10;D) Servuction

Accepted Answer

The term "servuction" is used to describe the combination of services and production within an operation, emphasizing the integration of service and production processes in creating value.

Deck 1: Introduction to Operations Management