Deck 5: Developing Plans and Procedures

Question 1

Trainers can use the electronic documents to create slides, handouts, and other instructional material.

Answer 1

True

Question 2

Only key members of the disaster recovery team need to review drafts of all recovery procedures.

Answer 2

False

Question 3

Catastrophic disasters are very difficult to classify.

Answer 3

False

Question 4

The disaster recovery planning team bears the burden of classifying damaging or disruptive events.

Question 5

There are five major categories of disaster recovery procedures.

Question 6

The acceptance of the disaster recovery procedure should be an informal process.

Question 7

An authorized manager must initiate a first alert.

Question 8

Some organizations may have a blanket regulatory form that covers the contents of the disaster recovery plan.

Question 9

Every facility should have at least a basic disaster recovery plan in place.

Question 10

The communications team should consist of senior employees who can manage internal and external communications and facilitate disaster response.

Question 11

The recovery team contacts all necessary parties during recovery and provides them with consistent explanations of events.

Question 12

All teams that work on disaster response and recovery need copies of the plan.

Question 13

The response activity logs in the plan can provide information that helps the recovery team understand which operations an activity may affect.

Question 14

Each level of disaster requires a different response.

Question 15

A new or temporary facility might be needed in the wake of a catastrophic disaster.

Question 16

The table of contents should be detailed enough to list the names and phone numbers of appropriate disaster recovery staff to contact for further information about the plan.

Question 17

The evacuation and rescue team should consist of trained employees with the skills to manage operations and restore critical business systems and functions.

Question 18

The disaster recovery plan must include primary and alternate locations for an emergency operations center.

Question 19

Subcommittees of the disaster recovery team must work with the necessary departments to develop procedures.

Question 20

Building plans can help the teams navigate facilities and locate personnel, utility systems, and valuable assets in an emergency.

Question 21

Determining the duration of shutdown is in which section of a basic disaster recovery plan?

A)Disaster classification
B)Procedures for containment and property protection
C)Procedures for restoring facilities and normalizing operations
D)Procedures for resuming and recovering operations

Question 22

Which of the following is an example of restoring facilities and normalizing operations?

A)Relocating staff and resources
B)Acquiring adequate facilities to support business operations
C)Ensuring that property is properly secured
D)Determining the level of disaster

Question 23

Specific laws, regulations, or organizational policies that require actions during disaster response and recovery are in which section of a basic disaster recovery plan?

A)Disaster classification
B)Direction, control, and administration procedures
C)Appendix E: Requirements
D)Appendix D: Organizational agreements

Question 24

The overview and basic disaster recovery policies is in which section of a basic disaster recovery plan?

A)Introduction
B)Direction, control, and administration procedures
C)Procedures for containment and property protection
D)Safety and health procedures

Question 25

Organizing the response team and the recovery team is in which section of a basic disaster recovery plan?

A)Disaster classification
B)Direction, control, and administration procedures
C)Procedures for internal and external communications
D)Procedures for resuming and recovering operations

Question 26

In which level of disaster could operations be disrupted for more than a week unless disaster recovery procedures are implemented?

A)Catastrophic
B)Major
C)Severe
D)Minor

Question 27

Which of the following is an example of resuming and recovering operations?

A)Controlling response activities
B)Ensuring property is properly secured
C)Relocating staff and resources
D)Acquiring adequate facilities to support business operations

Question 28

What is contained in the title page of a basic disaster recovery plan?

A)Name and location of the facility
B)An explanation of how to classify the disaster
C)Memorandums of support agreements
D)Organizing the business continuation team

Question 29

Notifying emergency medical services is in which section of a basic disaster recovery plan?

A)Safety and health procedures
B)Procedures for internal and external communications
C)Procedures for resuming and recovering operations
D)Direction, control, and administration procedures

Question 30

What is the disaster level called when operations are interrupted for longer than one shift, but less than two days?

A)Severe
B)Major
C)Minor
D)Catastrophic

Question 31

What is the disaster level called when operations are disrupted from two to seven days?

A)Catastrophic
B)Major
C)Severe
D)Minor

Question 32

What level of disaster would have occurred to cause relatively light damage to a facility?

A)Severe
B)Catastrophic
C)Major
D)Minor

Question 33

Organizing the insurance and damage assessment team is in which section of a basic disaster recovery plan?

A)Procedures for internal and external communication
B)Procedures for restoring facilities and normalizing operations
C)Procedures for containment and property protection
D)Disaster classification

Question 34

An explanation of how to classify the disaster is in which section of a basic disaster recovery plan?

A)Title page
B)Safety and health procedures
C)Introduction
D)Disaster classification

Question 35

What is the disaster level called when a building is destroyed?

A)Catastrophic
B)Severe
C)Major
D)Minor

Question 36

Communication systems management is in which section of a basic disaster recovery plan?

A)Direction, control, and administration procedures
B)Procedures for containment and property protection
C)Procedures for resuming and recovering operations
D)Procedures for restoring facilities and normalizing operations

Question 37

Organizing the evacuation and rescue team is in which section of a basic disaster recovery plan?

A)Primary disaster recovery staff
B)Direction, control, and administration procedures
C)Safety and health procedures
D)Procedures for resuming and recovering operations

Question 38

Organizing the restoration team is in which section of a basic disaster recovery plan?

A)Safety and health procedures
B)Appendix B
C)Procedures for resuming and recovering operations
D)Procedures for restoring facilities and normalizing operations

Question 39

Blueprints that show room layouts are in which section of a basic disaster recovery plan?

A)Appendix A: Contact lists
B)Appendix B: Building plans
C)Appendix C: Risk assessment reports
D)Appendix D: Organizational agreements

Question 40

In which level of disaster could key business units be left without computer services?

A)Severe
B)Catastrophic
C)Minor
D)Major

Question 41

What is the business continuation team and what are they responsible for?

Question 42

List the major classifications of disasters.

Question 43

On the security team, who would be possible members involved in securing computers and essential computer data?

A)IT and network staff
B)Corporate security
C)Department managers
D)Both a and b
E)Both b and c

Question 44

Which of the following would NOT be members involved in resuming and recovering operations?

A)Specialists in support functions
B)IT and network management
C)Operations director
D)Facilities manager

Question 45

$$\begin{array} { | c | l | } \hline \begin{array} { l } \text { Response activities for which } \\\text { procedures must be developed }\end{array} & \text { Possible team members } \\\hline \text { A } & \begin{array} { l } \text { Middle- to upper-level managers, disaster } \\\text { recovery coordinator, facilities manager }\end{array} \\\hline \text { B } & \begin{array} { l } \text { Corporate security staff, building engineers, } \\\text { maintenance staff, or medical specialist }\end{array} \\\hline \text { C } & \begin{array} { l } \text { Contract ambulance service or local emergency } \\\text { response service }\end{array} \\\hline \text { D } & \text { Department managers } \\\hline \text { E } & \text { Local emergency services, building engineers } \\\hline\end{array}$$ " style="vertical-align: 0px;" width="504px" height="189px In the table above, what response activity does C represent?

A)Overall direction of activities
B)Supervising assembly areas
C)Medical evacuation
D)Physically evacuating people from a facility

Question 46

What is a disaster declaration?

Question 47

Who would be possible members involved in resuming and recovering operations?

A)Disaster recovery coordinator
B)Medical specialist
C)Manufacturing engineers
D)IT and network management

Question 48

What do disaster recovery procedure reviewers need to ensure?

Question 49

On the security team, who would be possible members involved in securing valuable assets?

A)Local police
B)Corporate security
C)Department managers
D)Both a and b
E)Both b and c

Question 50

$$\begin{array} { | c | l | } \hline \begin{array} { l } \text { Response activities for which } \\\text { procedures must be developed }\end{array} & \text { Possible team members } \\\hline \text { A } & \begin{array} { l } \text { Middle- to upper-level managers, public } \\\text { relations staff }\end{array} \\\hline \text { B } & \begin{array} { l } \text { Middle- to upper-level managers, } \\\text { corporate security director }\end{array} \\\hline \text { C } & \text { Managers of support departments } \\\hline \text { D } & \text { Public relations staff, crisis counselors } \\\hline \text { E } & \text { Customer service staff, sales staff } \\\hline \text { F } & \begin{array} { l } \text { Middle- to upper-level managers, } \\\text { public relations staff }\end{array} \\\hline \text { G } & \text { Purchasing staff, shipping and receiving staff } \\\hline\end{array}$$ " style="vertical-align: 0px;" width="504px" height="222px In the table above, what response activity does E represent?

A)Interactions with employees and families
B)Interactions with media
C)Interactions with suppliers
D)Interactions with customers

Question 51

Who would be possible members involved in safety and health activities?

A)Middle- to upper-level managers
B)Corporate security staff
C)Specialists in support functions
D)Facilities managers or staff

Question 52

Who would be possible members involved in the overall direction of activities?

A)Specialists in support functions
B)Facilities managers or staff
C)Upper-level managers
D)Corporate security staff

Question 53

Who would be possible members involved in internal and external communications?

A)Medical specialist
B)Human Resources manager
C)Disaster recovery coordinator
D)Operations director

Question 54

Who would be possible members involved in restoring facilities and normalizing operations?

A)Facilities managers
B)Specialists in support functions
C)Public Relations manager
D)On-site nurse

Question 55

What is a disaster confirmation and declaration report?

Question 56

On the security team, who would be possible members involved in perimeter security?

A)Corporate security
B)Local police
C)Contract security company
D)All of the above

Question 57

Regardless of an organization's size, what basic rules apply to writing disaster recovery plans?

Question 58

What are the major categories of disaster recovery procedures?

Question 59

What are containment and property protection procedures?

Question 60

Exposure inventories and business process support requirements can be found in which section of a basic disaster recovery plan?

A)Appendix A: Contact lists
B)Appendix B: Building plans
C)Appendix C: Risk assessment reports
D)Appendix D: Organizational agreements

Question 62

What important documents and procedures enable organization managers to direct, control, and administer the response to a disaster, and then move into the recovery phase?

Question 63

List eight disaster recovery procedures that could be necessary to resume operations in the wake of a catastrophic disaster.