Deck 20: Working With E-Mail

Question 1

Unread mail is usually displayed in italic , and that feature helps to ensure that you've not missed an important message.

Answer 1

False

Question 2

A(n) spam filter automatically routes advertisements and other junk mail to the trash folder maintained by your e-mail client.

Answer 2

True

Question 3

E-mail messages arrive in your electronic Inbox, where they can be stored for later use.

Answer 3

True

Question 4

Autoforwarding allows you to forward messages to other e-mail addresses automatically.

Question 5

When you initiate the forwarding process, the original message is copied into a new message window with the address of the original sender. You can then enter the address of the person to whom you are forwarding the message, but you cannot add text to the forwarded message.

Question 6

Attachments are a source of viruses, and savvy computer users are reluctant to open attachments unless they come from a trusted source.

Question 7

An e-mail client is a computer that essentially acts as a central post office for a group of people.

Question 8

An e-mail address book contains a list of e-mail addresses for individuals and groups.

Question 9

E-mails can be sorted only by date.

Question 10

Most e-mail clients can be configured to automatically reply to e-mail messages, and this feature is always referred to as an out of office response.

Question 11

There is no automatic way to attach an e-mail signature. You can do it only manually.

Question 12

The protocol POP3 is typically used to manage your outgoing mail.

Question 13

The Junk mail folder holds e-mail messages that you have deleted.

Question 14

Spam filters are very effective for blocking any unwanted e-mail, but sometimes they can block legitimate messages.

Question 15

Most Webmail services display a goofy-looking code called a(n) CAPTCHA that you must type at the end of registration process.

Question 16

All control buttons for configuring your e-mail settings appear in the main window.

Question 17

The same protocol (SMTP) handles both incoming and outgoing mail.

Question 18

The term "e-mail "refers only to the system of computers and software that transmits, receives, and stores e-mail messages.

Question 19

Webmail is a free service accessed using a browser, but its services cannot be accessed using Microsoft Outlook.

Question 20

When you do NOT want some recipients' names to appear in the header, enter those recipients' e-mail addresses in the Cc: box.

Question 21

Most Webmail services display a goofy-looking code called a _____ that you must type in at the end of the registration process.

A) Security Code
B) CAPTCHA
C) CHACAPT
D) Robot Code

Question 22

When you sign up for a Webmail account, you should create a password. A password _____ helps you to select a strong password.

A) meter
B) tester
C) wizard
D) builder

Question 23

All of the following are contained in an e-mail header EXCEPT the _____.

A) sender's e-mail address
B) sender's signature
C) summary of the message
D) date and time the message was written

Question 24

Which of the following should you be the most wary of when using Webmail?

A) transmission speed issues
B) connection issues
C) e-mail message size issues
D) security issues

Question 25

Referring to the accompanying figure, which of the following callouts points to the personal folders?

A) A
B) B
C) C
D) D

Question 26

Referring to the accompanying figure, which of the following is pointed to by callout B?

A) Reading panel
B) Control panel
C) Inbox list
D) Compose message panel

Question 27

All of the following are options on the Gmail pull-down list EXCEPT _____.

A) Mail
B) Contacts
C) Tasks
D) Feeds

Question 28

When you sign up for a Webmail account, the user ID you choose must _____.

A) be unique
B) have letters and numbers
C) contain at least one number
D) not contain exclamation points

Question 29

What of the following is missing in the accompanying figure?

A) Compose message panel
B) Ribbon bar
C) Inbox list
D) Reading panel

Question 30

To add an account in Microsoft Outlook, click the _____ tab, then click the Add Account button.

A) FILE
B) HOME
C) OPTIONS
D) VIEW

Question 31

All of the following are examples of Web-based e-mail services, EXCEPT_____.

A) Outlook.com
B) Apple Safari
C) Gmail
D) Yahoo! Mail

Question 32

SMTP stands for _____.

A) System Mail Transfer Protocol
B) Simple Mail Transition Protocol
C) Standard Mail Transfer Protocol
D) Simple Mail Transfer Protocol

Question 33

In a classic Webmail configuration _____.

A) Outbox is stored on the Web
B) Outbox resides on your computer
C) Outbox is not needed
D) Outbox and Inbox are combined

Question 34

Which of the following protocols is typically used for outgoing mail?

A) POP3
B) TCP
C) SMTP
D) FTP

Question 35

To use an e-mail system you need all of the following, EXCEPT _____.

A) an Internet connection
B) an e-mail account
C) software to compose e-mail message
D) word processing software

Question 36

Systems that provide access to e-mail through a browser are called _____.

A) Webmail
B) WebEmail
C) Internetmail
D) Netmail

Question 37

Which of the following fields in an e-mail header can be used to sort messages according to the sender?

A) Date
B) Subject
C) From
D) To

Question 38

Which of the following is the New Email button?

A)
B)
C)
D)

Question 39

As you compose e-mail messages, they can be stored in a(n) _____ until you are ready to send them.

A) Outbox
B) Inbox
C) Draft folder
D) Sent folder

Question 40

Which of the following is the  e-mail user ID, if the e-mail address is [e-mail]?

A) [e-mail]
B) alexsmith
C) cis.mit.edu
D) alexs

Question 41

Which of the following is the New Folder button?

A)
B)
C)
D)

Question 42

Consider compressing files larger than _____ before you attach them.

A) 1 Mb
B) 2 Mb
C) 3 Mb
D) 5 Mb

Question 43

Which of the following is automatically added to the subject line when you are forwarding the message?

A) FWD:
B) FW:
C) FD:
D) Forward:

Question 44

Gmail refers to an autoreply feature as a(n) _____.

A) out of office response
B) away response
C) vacation response
D) not available response

Question 45

If the reply area is a small panel and you would like more space, look for a(n) _____ option to open a new window, which you can expand to full screen.

A) Pop Out
B) Expand
C) Maximize
D) New Window

Question 46

Which of the following attachments are automatically displayed by Gmail?

A) documents
B) photos
C) PDFs
D) links to a Web page

Question 47

An e-mail _____ is a block of text or graphics automatically added to the end of every e-mail message you send.

A) signature
B) sender's name and title
C) greeting
D) contact information

Question 48

The accompanying figure illustrates Gmail's _____ feature.

A) Autoreply
B) Autoresponse
C) Autoforward
D) None of the above

Question 49

Referring to the accompanying figure, which of the following is the Settings button?

A)
B)
C)
D)

Question 50

You can create a(n) _____ folder to store old messages.

A) Storage
B) Archive
C) Old Mail
D) History

Question 51

All of the following are predefined folders offered by most e-mail clients, EXCEPT _____.

A) Inbox
B) Drafts
C) Trash
D) Junk

Question 52

The attached file name is listed in the e-mail _____.

A) comment line
B) subject
C) body
D) header

Question 53

Gmail allows you to prioritize messages using the _____ important icon.

A)
B)
C)
D)

Question 54

In Outlook, contacts are accessed from the _____ module.

A) Addresses
B) E-mails
C) Contacts
D) People

Question 55

When using Gmail select the _____ link to save an attachment.

A) Download
B) Load
C) Upload
D) Get

Question 56

In Outlook, you can create a signature block by selecting the _____ tab, then selecting the Options, Mail, and Editor options.

A) HOME
B) FILE
C) VIEW
D) EDIT

Question 57

All of the following are organizational activities offered by e-mail clients, EXCEPT _____.

A) Search
B) Promote
C) Work with threads
D) Prioritize

Question 58

All of the following are buttons that can be used to add contacts or create groups, EXCEPT _____.

A)
B)
C)
D)

Question 59

To send a message to more than one address you should enter additional addresses separated by a(n) _____.

A) period
B) colon
C) semicolon
D) ampersand

Question 60

Which of the following is the Reply All button?

A)
B)
C)
D)

Question 61

Case-Based Critical Thinking Questions Case 20-1 Kyra is learning about e-mail security for a test she has tomorrow on Internet security. Answer these three questions from the sample quiz. Which of the following are main precautions you should consider to protect your computer and data from spam and other risks associated with e-mail?

A) Never reply to spam when you receive it.
B) Never open suspicious attachments.
C) Use spam filters.
D) All of the above

Question 62

Your e-mail ____________________ may be required to access the mail server.

Question 63

After you receive an e-mail message, you can pass the message on to other people-a process called ____________________.

Question 64

E-mail systems based on client software that is installed locally are referred to as ____________________ e-mail.

Question 65

Many e-mail clients offer advanced features. Please describe how autoforward and autoreply work, and in what situations you would use these features.

Question 66

When you select the ____________________ text option for your e-mails, you will not have formatting options for bold, italic, and so on.

Question 67

Case-Based Critical Thinking Questions Case 20-1 Kyra is learning about e-mail security for a test she has tomorrow on Internet security. Answer these three questions from the sample quiz. All of the following can be considered spam, EXCEPT _____.

A) e-mails about medical products
B) e-mails about antivirus software
C) e-mails from sources you subscribed to
D) e-mails about sales initiatives

Question 68

E-mail messages have a standard format. What are the two major sections of an e-mail? Briefly describe each of these two sections.

Question 69

Case-Based Critical Thinking Questions Case 20-1 Kyra is learning about e-mail security for a test she has tomorrow on Internet security. Answer these three questions from the sample quiz. What should you do if spam gets out of hand?

A) Delete all spam messages.
B) Change your e-mail account.
C) Reboot your computer.
D) Ignore it.

Question 70

An e-mail ____________________ is an electronic document transmitted over a computer network.

Question 71

You can use your browser to access a(n) ____________________ site such as www.gmail.com.

Question 72

An e-mail ____________________ is divided into fields that contain the sender's e-mail address, the recipient's address, a one-line summary of the message, and the date and time the message was written.

Question 73

The content of a selected message is displayed in a(n) ____________________ panel.

Question 74

A mail ____________________ or mailing list is a list of e-mail addresses stored under a unique title.

Question 75

Your e-mail account has a unique e-mail ____________________.