Deck 12: Writing Instructions and Procedures

Question 1

Every set of Instructions requires a conclusion.

Answer 1

False

Question 2

Discuss at least two of the ways to write instructions that readers can understand and turn into effective action.

Answer 2

Students should include and describe at least two of the following: 1) Make sure verbs are in the present tense and imperative mood; 2) Write clear, short sentences in the
active voice; 3) Use precise terms for measurements, distances, and times; 4) Include connective words as signposts; 5) Number each step when you present your instructions
in a list.

Question 3

Identify:
Usability Test

Answer 3

asking individuals from the intended audience (consumers, technicians) to follow your instructions as you have written them. Ask participants to read your instructions aloud and ask questions. Observe where they run into difficulty-or get results different from yours.

Question 4

When writing Instructions, it is essential to assess your audience's needs and background.

Question 5

Instructions may include warnings, cautions, and notes.

Question 6

Instructions and Procedures should avoid technical terms in some instances.

Question 7

The terms Instructions and Procedures basically refer to the same thing.

Question 8

Discuss at least two ways that you can use word-processing software to help you design instructions.

Question 9

Describe the guidelines you would need to keep in mind when writing instructions for international audiences.

Question 10

Which of the following would not be classified as an example of a Procedure?

A) Using company email
B) Fulfilling promotion requirements
C) Job termination
D) Filing a work-related grievance
E) Applying for a transfer or disability accommodation

Question 11

Numbers and bullets should not be used in formal documents, even Instructions.

Question 12

Instructions are important for which reason:

A) safety.
B) efficiency.
C) convenience.
D) All of these choices are correct.

Question 13

When writing online Instructions, you should avoid underlining because your audience may:

A) pay too much attention to that section.
B) misinterpret it as a hyperlink.
C) have trouble reading it.

Question 14

List each of the items to include in an introduction.

Question 15

Using the right style is a key component of writing effective Instructions.