Deck 7: Working With Clients

Question 1

Which of the following is an example of a three-dimensional question (3DQ)?

A) What should I share with clients?
B) What kind of information does my employer allow me to share with clients?
C) What sort of self-disclosure is appropriate with which clients and for what purpose?
D) How should I react to my client's disclosures when I disagree with their values?

Answer 1

C

Question 2

A client asks you about your education and training and about your experiences with other clients.The client is engaged in ________.

A) transference
B) countertransference
C) overidentification
D) credentialing

Answer 2

D

Question 3

Social workers are second to police officers in the risk of work-related violence directed at them.

Answer 3

True

Question 4

Discuss the importance of recognizing your assumptions and stereotypes about your client groups.

Question 5

Which of the following statements accurately describes assumptions and stereotypes?

A) Assumptions and stereotypes may come from experiences with previous clients.
B) The mainstream media provide accurate portrayals of most client groups.
C) To move beyond stereotypes, interns should first deny their existence and bury them.
D) Interns tend to assume that they have much in common with their clients.

Question 6

Which of the following statements about assessing and minimizing risk is FALSE?

A) Studies show real and perceived risks to social workers.
B) When assessing risk, interns should consider a client's developmental stage, motivations, and immediate situational factors and conditions.
C) Nonclients may be of risk to the intern.
D) The Florida Supreme Court ruled that universities that have required internship programs cannot be held liable for an intern's injuries.

Question 7

Clients may be wary of interns because interns are short-term employees.

Question 8

You highly value fairness.While working with your client, you learn that he is open to getting what he wants however he wants, even if his methods are unfair to others.You decide to talk to your client about why you value fairness in an attempt to influence his value system.With your actions, you are ________.

A) exposing your values to your client
B) imposing your values on your client
C) ignoring your client's values
D) working with your value differences

Question 9

Which of the following statements about acceptance is FALSE?

A) Most interns are concerned about whether or not their clients will accept them.
B) Technology apps can amplify typical dangers of social connections for clients between childhood and college age.
C) To accurately define problems, interns should understand and focus on the deficits inherent in a client's cultural background.
D) Interns should attempt to enter a client's world, but not get lost in it.

Question 10

What term refers to a situation when interns take on clients' feelings and reactions?

A) Transference
B) Countertransference
C) Overidentification
D) Credentialing

Question 11

Whenever you make a judgment about someone based on little or no factual information, you engage in stereotyping.

Question 12

When helping professionals' perceptions and reactions to clients are distorted by their own past experiences and hurts, it is known as ________.

A) transference
B) countertransference
C) overidentification
D) credentialing

Question 13

At which stage of internship development is it most important for interns to find common ground with their clients?

A) Anticipation
B) Exploration
C) Competence
D) Culmination

Question 14

Which of the following terms refers to those helpers who identify with clients and patiently try to promote change?

A) Reformers
B) Innovators
C) Victims
D) Plodders

Question 15

To find common ground with their clients, interns must focus on their common experiences.

Question 16

Clients tend to mistrust interns who set clear, firm boundaries.