Deck 10: Information Systems Within the Organization

Question 1

A(n) ________ is typically used to manage inventory.

A) CRM
B) ERP
C) SCM
D) TPS

Answer 1

D

Question 2

________ is a more complex, integrated software that can handle money and labor in addition to production, purchasing, and inventory management planning.

A) MRP
B) MRP II
C) SCM
D) TPS

Answer 2

B

Question 3

A TPS supports the monitoring, collecting, storage, and processing of ________ from the organization's basic business transactions.

A) data
B) information
C) knowledge
D) wisdom

Answer 3

A

Question 4

________ reports are produced at scheduled intervals.

A) Ad hoc
B) Exception
C) On-demand
D) Routine

Question 5

Backyard Adventures sells ___________.

A) modular playsets
B) picnic supplies
C) patio furniture
D) specialized landscaping

Question 6

MRP is an earlier evolution of _________.

A) CRM
B) ERP
C) FAIS
D) SCM

Question 7

Which of the following is FALSE of Backyard Adventure's inventory controls?

A) The Backyard Adventures website allows customers to locate the closest dealer and customize playsets online.
B) The Fishbowl system connects all of Backyard Adventure's distributors and allows them to share information.
C) The Fishbowl system specifically supports the manufacturing and warehouse environment. .
D) The Fishbowl inventory management system is not able to integrate with QuickBooks. .

Question 8

________ eliminates the need for the company to submit purchasing orders.

A) CRM
B) FAIS
C) TPS
D) VMI

Question 9

________ are inputs for _________.

A) ES; FAIS
B) DSS; TPS
C) FAIS; TPS
D) TPS; FAIS

Question 10

If your organization collects transactions and processes them at night, this is called _________.

A) batch processing
B) OLAP
C) OLTP
D) source data processing

Question 11

________ is an approach that integrates various automated factory systems.

A) CIM
B) CRM
C) MRP
D) TPS

Question 12

Which of the following statements is not true?

A) IS plays a critical role in both small and large organizations.
B) IS systems are intended to support internal processes.
C) In order to be effective IS systems need to be owned by the organization itself.
D) Understanding IS within your organization will help increase your productivity.

Question 13

The planning process that integrates production, purchasing, and inventory management of interdependent items is called _________.

A) ERP
B) MRP
C) MRP II
D) SCM

Question 14

The ________ function is responsible for managing the organization's supply chain.

A) accounting and financial
B) HR
C) marketing
D) POM

Question 15

A transaction is any business event that generates ________ worthy of being captured and stored in a database.

A) data
B) information
C) knowledge
D) wisdom

Question 16

A(n) ________ supports the monitoring, collecting, storage, and processing of data from the organization's basic business transactions, each of which generates data.

A) CRM
B) ERP
C) SCM
D) TPS

Question 17

Most organizations design TPS to process transactions as soon as they occur. This is called _________.

A) batch processing
B) OLAP
C) OLTP
D) source data processing

Question 18

________ is the correct evolution of POM planning.

A) ERP $\rightarrow$ ARP $\rightarrow$ MRP
B) ERP $\rightarrow$ MRP $\rightarrow$ MRP II
C) MRP $\rightarrow$ ARP $\rightarrow$ ERP
D) MRP $\rightarrow$ MRP II $\rightarrow$ ERP

Question 19

Each department or functional area within an organization has its own collection of application programs or _________.

A) CRM
B) DSS
C) FAIS
D) TPS

Question 20

________ is a business strategy that enables manufacturers to share product-related data that support product design and development and supply chain operations.

A) CIM
B) MRP
C) PLM
D) TPS

Question 21

ERP systems that include administrative, sales, marketing, and HR processes are referred to as _________.

A) ERP I
B) ERP II
C) ERP III
D) ERP IV

Question 22

________ systems are an evolution for FAIS.

A) CRM
B) DSS
C) ERP
D) TPS

Question 23

A(n) ________ report displays a greater level of detail.

A) ad hoc
B) comparative
C) drill-down
D) key indicator

Question 24

The leading ERP software vendor is _________.

A) Apple
B) IBM
C) Microsoft
D) SAP

Question 25

________ is a disadvantage of ERP.

A) Cost
B) Decision support
C) Efficiency
D) Flexibility

Question 26

A(n) ________ report summarizes the performance of critical activities.

A) ad hoc
B) comparative
C) drill-down
D) key indicator

Question 27

________ is an extended ERP module.

A) Business intelligence
B) Financial management
C) HR management
D) Operations management

Question 28

________ is an extended ERP module.

A) Customer relationship management
B) Financial management
C) HR management
D) Operations management

Question 29

As the CEO of Widget Inc., you get a monthly report on the percentage of orders going through e-commerce. This is a(n) ________ report.

A) ad hoc
B) exception
C) on-demand
D) routine

Question 30

________ is an extended ERP module.

A) Financial management
B) HR management
C) Operations management
D) Supply chain management

Question 31

________ is a benefit of ERP.

A) Complexity
B) Cost
C) Employee adoption
D) Flexibility

Question 32

________ are designed to correct a lack of communication among _________.

A) ERP; FAIS
B) ERP; TPS
C) FAIS; ERP
D) FAIS; TPS

Question 33

________ systems are interorganizational ERP systems that provide web-enabled links among a company's key business systems and its customers, suppliers, distributors, and other relevant parties.

A) ERP I
B) ERP II
C) ERP III
D) ERP IV

Question 34

Your southern region is not doing very well. You want to know why, so you ask for a special report showing the numbers for the southern region compared to the northern, eastern, and western regions. This is a(n) ________ report.

A) comparative
B) drill-down
C) exception
D) routine

Question 35

________ is an extended ERP module.

A) E-business
B) Financial management
C) HR management
D) Operations management

Question 36

________ is NOT an ERP software vendor.

A) IBM
B) PeopleSoft
C) Oracle
D) SAP

Question 37

Your southern region is not doing very well. You want to know why, so you ask for a special report showing the numbers for the southern region compared to the northern, eastern, and western regions. This is a(n) ________ report.

A) ad hoc
B) drill-down
C) exception
D) routine

Question 38

With the ________ approach to on-premise ERP implementation, a company implements a standard ERP package using the package's built-in configuration options.

A) as-is
B) best-of-breed
C) custom
D) vanilla

Question 39

You get a sales report every month to show the products sold from each state. You notice the sales from California are down from last month, so you click on the state to get more detailed information on each sales person. You notice one salesperson sold 10% of what he did the previous year. This is an example of a(n) ________ report.

A) ad hoc
B) collaborative
C) drill-down
D) key factor

Question 40

With the ________ approach to on-premise ERP implementation, a company develops new ERP functions designed specifically for that firm.

A) as-is
B) best-of-breed
C) custom
D) vanilla

Question 41

You decide to change your business processes in order to implement SAP without making any changes to it. This is an example of the ________ approach to ERP implementation.

A) as-is
B) best-of-breed
C) custom
D) vanilla

Question 42

You want to implement an ERP system, but you do not want to buy something from SAP or Oracle. Since you are building an ERP system from scratch, this is called a(n) ________ approach to ERP implementation.

A) as-is
B) best-of-breed
C) custom
D) vanilla

Question 43

The ________ process originates in the warehouse department and ends in the accounting department.

A) fulfillment
B) marketing
C) procurement
D) production

Question 44

The fulfillment process originates in the ________ department and ends in the ________ department.

A) accounting; sales
B) sales; accounting
C) warehouse; accounting
D) warehouse; warehouse

Question 45

________ is a disadvantage of cloud-based ERP systems.

A) Access
B) Control
C) Cost
D) Scalability

Question 46

__________ is a term that refers to techniques and methods for preparing and supporting individuals and teams throughout an organizational transition.

A) Computer-integrated manufacturing
B) Batch processing
C) Change management
D) Enterprise resource planning

Question 47

You decide to purchase SAP but modify it to handle your specific business processes. This is an example of the ________ approach to ERP implementation.

A) as-is
B) best-of-breed
C) custom
D) vanilla

Question 48

If you want to implement an ERP system but cannot afford to make large investments in IT, ________ ERP is a good solution.

A) best-of-breed
B) custom
C) SaaS
D) vanilla

Question 49

________ is an advantage of cloud-based ERP systems.

A) Control
B) Recovery
C) Scalability
D) Security

Question 50

The ________ process originates in the sales department and ends in the accounting department.

A) fulfillment
B) marketing
C) procurement
D) production

Question 51

________ is an advantage of cloud-based ERP systems.

A) Access
B) Control
C) Recovery
D) Security

Question 52

________ is a cloud-based ERP system.

A) EaaS
B) IaaS
C) PaaS
D) SaaS

Question 53

The procurement process originates in the ________ department and ends in the ________ department.

A) accounting; sales
B) sales; accounting
C) warehouse; accounting
D) warehouse; warehouse

Question 54

The ________ process originates in the warehouse department and ends in the warehouse department.

A) fulfillment
B) marketing
C) procurement
D) production

Question 55

________ is an advantage of cloud-based ERP systems.

A) Control
B) Cost
C) Recovery
D) Security

Question 56

Which of the following statements regarding the SAP Hana product implemented by UnderArmour is NOT true?.

A) The program can run across platforms and devices.
B) The program provides real-time results.
C) The program allows legacy silos to remain intact.
D) All of the statements are true.

Question 57

Organizations typically invest in cloud-based ERP systems because they are _________.

A) less error-prone
B) less expensive
C) more accessible
D) more secure

Question 58

________ is part of the ________ process and involves sending goods that are in the warehouse to customers.

A) configure-to-order; fulfillment
B) configure-to-order; procurement
C) sell-from-stock; fulfillment
D) sell-from-stock; procurement

Question 59

The production process originates in the ________ department and ends in the ________ department.

A) accounting; sales
B) sales; accounting
C) warehouse; accounting
D) warehouse; warehouse

Question 60

Which of the following statements regarding Three Square Market's microchip pilot program is NOT true?

A) The embedded chip provides access to the company's information systems eliminating the need for a password. .
B) The embedded chip provides physical access to the company.
C) The microchip program is required for all employees.
D) The company sells the microchip on their website.

Question 61

TPSs are inputs for FAIS.

Question 62

Only one person can update a TPS at a time.

Question 63

Backyard Adventure's inventory management system integrated with Quickbooks.

Question 64

Which of the following is NOT an interorganizational system?

A) CRM
B) ERP
C) SCM
D) TPS

Question 65

SCM systems are ________ systems.

A) exterorganizational
B) extraorganizational
C) interorganizational
D) intraorganizational

Question 66

HR relies primarily on CIM systems.

Question 67

PLM is a POM function.

Question 68

TPSs are not helpful for performing audits.

Question 69

Systems that manage processes originating in one company and concluding in another company are called ________ systems.

A) exterorganizational
B) extraorganizational
C) interorganizational
D) intraorganizational

Question 70

ERP is an earlier evolution of MRP.

Question 71

TPSs have to efficiently handle both high volumes of data and large variations in those volumes.

Question 72

CRM systems are ________ systems.

A) exterorganizational
B) extraorganizational
C) interorganizational
D) intraorganizational

Question 73

Ad hoc reports are also called on-call reports.

Question 74

________ is part of the ________ process and involves customizing the product in response to a customer request.

A) Configure-to-order; fulfillment
B) Configure-to-order; procurement
C) Sell-from-stock; fulfillment
D) Sell-from-stock; procurement

Question 75

TPSs collect data continuously, typically in real time.

Question 76

Which statement about Olive Garden's experiences is NOT true? .

A) After implementing the Ziosk system Olive Garden's waitstaff saw an increase in tips. Ziosk
B) Customers were unhappy with the TOGO option on the Ziosk system.
C) After implementing the Ziosk system, Olive Garden was able to seat and serve customers more quickly.
D) Customers expressed some concerns over children's access to the games feature on the Ziosk system.

Question 77

________ is part of the ________ process and occurs when the company is trying to increase its inventory.

A) Make-to-order; procurement
B) Make-to-order; production
C) Make-to-stock; procurement
D) Make-to-stock; production

Question 78

TPSs are critical to the success of any enterprise.

Question 79

________ is part of the ________ process and occurs when the company is trying to fulfill a specific customer order.

A) Make-to-order; fulfillment
B) Make-to-order; production
C) Make-to-stock; fulfillment
D) Make-to-stock; production

Question 80

The Ziosk system allows customers to do all of the following activities except

A) pay their bill at the table
B) order without a waitress
C) play games
D) access calorie counts for the menu items