Deck 15: Managing Reverse Flows in the Supply Chain

Question 1

Reverse flows have exited in

A) manufacturing.
B) transportation.
C) outsourcing.
D) sales strategies.

Answer 1

B

Question 2

Environmental challenges

A) are often related to regulatory policy at the local,state,and federal levels.
B) have led to waste steams being managed by 3PLs.
C) require the review of the feasibility of the materials requirement plan.
D) have led to green laws.

Answer 2

A

Question 3

Green laws have

A) started reverse flows.
B) only recently been enacted.
C) had a major impact on firms.
D) are still being evaluated.

Answer 3

C

Question 4

Retailers lose,on average ____ percent of sales due to returns.

A) 3-5
B) 4
C) 20
D) 30

Question 5

Reverse logistics systems are much easier to operate than closed loop systems.

Question 6

Most firms view returns as a waste stream.

Question 7

Environmental concerns have give rise to closed loop systems.

Question 8

Reverse logistics is relatively new.

Question 9

Manufacturing managers often think it is cheaper to make than refurbish.

Question 10

Reverse logistics systems can have an impact on a firm's profitability.

Question 11

Information and ____ are important dimensions in reverse logistics.

A) loops
B) flow
C) financials
D) direction

Question 12

A situation where a garage returns worn tires for recapping and receives them back is called a

A) reverse logistics system.
B) closed-loop system.
C) waste stream.
D) value added system.

Question 13

An example for a closed loop system would be Kodak's single use camera.

Question 14

The reverse direction of flow is seen as a

A) cost center.
B) cost center and a waste stream.
C) necessary evil
D) cost center,a waste stream,but a necessary evil.

Question 15

The terms reverse logistics systems,product recovery systems,product return networks,and enterprise returns management all refer to the same system.

Question 16

A closed loop system deals with

A) green laws.
B) both forward and reverse flows.
C) waste flow.
D) recycling.

Question 17

Reverse logistics and closed loop systems are the same.

Question 18

Returns can be a high as 50 percent of sales.

Question 19

Most firms cannot use 3PLs,and they lack the skills.

Question 20

Transportation may account for as much as ____ percent of the cost of reverse flow.

A) 20
B) 35
C) 30
D) 35

Question 21

What are the observations discussed in the opening section of this chapter that show why reverse logistics is receiving more attention today?

Question 22

A major challenge is ____ of total cost of the return flow processes.

A) the estimation
B) the management
C) the tracking
D) the control

Question 23

Discuss how to manage reverse flows in a supply chain,including the recommendations made by the Reverse Logistics Educational Council.

Question 24

Define the three primary reasons for return,and choose two to discuss in more detail.

Question 25

Discuss the importance and magnitude of reverse flows,and name four of the eight categories of reverse flows.

Question 26

Total life cycle considerations (TLC)

A) are figuring more prominently into reverse logistics programs.
B) are being considered by manufacturing.
C) can be critical to product differential.
D) mean the analysis of a waste stream.

Question 27

Which does not belong in the recommendations of the Reverse Logistics Educational Council?

A) manufacturing
B) gate keeping
C) zero returns
D) information systems

Question 28

Discuss how to achieve a value stream for reverse flows.

Question 29

Define and discuss the closed loop and reverse logistics systems,including examples.