Deck 7: Concepts and Applications in Interpersonal Communication

Question 1

Magda is sent on a training program by her company.Which of the following scenarios could block Magda from listening effectively to the information provided at the program?

A) Magda got a good night's sleep before attending the training program.
B) Magda was dreading the training program because it was bound to be boring.
C) Magda planned to take notes at the training program.
D) Magda wanted to understand the main ideas of the training program.
E) Magda was willing to listen in an active way at the training program.

Answer 1

B

Question 2

Which of the following is NOT a way of improving interpersonal communication competence?

A) Dressing appropriately.
B) Good personal grooming.
C) Use of presentation tools.
D) Driving an impressive car.
E) Being punctual.

Answer 2

D

Question 3

Which of the following would help to build a sense of equality in interpersonalcommunications?

A) Smile and nod when the other person speaks.
B) Maintain physical closeness.
C) Compliment appropriately.
D) Try to solve disagreements rather than 'win'.
E) Be totally open.

Answer 3

D

Question 4

Bill receives a compliment from his supervisor Jo.Which of the following would be considered an assertive response by Bill to the compliment?

A) 'Oh,it's nothing.'
B) 'Whatever!'
C) 'Thanks,Jo.'
D) 'Leave me alone.'
E) 'Well,I am the best employee this firm will ever have.'

Question 5

Compare the speakers' viewpoints in the following conversation.Look at both 'I' statements and 'you' statements.
Alex:You make me really worried about meeting the deadline,because you haven't given me your cost estimates so that I can finish the job.
Sandy:Hang on! I've got a lot of work to do for other deadlines.Yours isn't the only job I'm working on.

Question 6

Which of the following is true about communication technologies such as text messaging and email?

A) They are alienating humans from each other.
B) They are creating dysfunctional organisational cultures.
C) They are used by people who want to escape the emotional discomfort of more traditional methods of communication.
D) They are creating a range of both positive and negative effects in society.These effects are often unintended and surprising.
E) They are enhancing personal and social confidence of teenagers.

Question 7

Which of the following is NOT a method of improving listening?

A) Being prepared to listen.
B) Listening with an open mind.
C) Listening with empathy.
D) Listening actively.
E) Listening in quiet surroundings.

Question 8

Which model of conversation seems to work best in the workplace?

A) Use of 'I' statements to convey meaning.
B) Use of 'you' statements to convey meaning.
C) Use of both 'I' and 'you' statements to convey meaning.
D) Use of non-verbal cues to accompany the voice.
E) Use of emotional language.

Question 9

Aggressive behaviour:

A) is considered part of normal communication by Australians.
B) values others people's ideas.
C) values other people's property.
D) enhances self-esteem.
E) does not respect the rights of others.

Question 10

Your awareness of intrapersonal communication can be heightened if:

A) you improve your verbal communication skills.
B) your improve your listening skills.
C) your improve your conflict management skills.
D) you improve your honesty and trustworthiness.
E) you monitor your internal reactions to communication situations.

Question 11

Which of the following is considered good content for an effective 'I' statement?

A) Discussing a specific behaviour and the feelings you have about that behaviour.
B) Focusing the conversation on yourself and your feelings.
C) Being clear about how the other person was wrong,using lots of examples.
D) Starting every sentence with the word 'I'.
E) Conversation focused on interesting content about your life.

Question 12

What percentage of messages is claimed to be ignored,misheard or forgotten?

A) 25%
B) 50%
C) 70%
D) 75%
E) 80%

Question 13

Being assertive means:

A) getting what you want.
B) stating what you want.
C) not being straightforward.
D) listening to the other person.
E) being hostile.

Question 14

Intrapersonal communication is that which occurs:

A) between two other people.
B) within yourself.
C) between outside and inside forces.
D) among three or more people.
E) in a personal relationship

Question 15

Self-regulation is:

A) the ability to recognise moods,emotions and drives.
B) the ability to understand the emotional makeup of others.
C) the ability to control or redirect disruptive impulses and moods.
D) the ability to find common ground and build rapport.
E) the ability to pursue goals with energy and persistence.

Question 16

Which of the following is NOT one of the characteristics identified by Goleman as part of Emotional Intelligence?

A) Motivation
B) Self-regulation
C) Sympathy
D) Social skills
E) Self-awareness

Question 17

Fill in the missing word in each of the following sentences.

A) Double or mixed messages can be given if your ________ demeanour does not match your words.
B) Communication competence involves both knowledge and ________.
C) Kaye's matouschka dolls analogy is to human communication and to our layers of ________.

Question 18

Which of the following is a type of listening?

A) Listening for analysis.
B) Listening for lies.
C) Listening for truth.
D) Listening for education.
E) Listening for effort.

Question 19

Communication competence involves both:

A) knowledge and skills.
B) knowledge and application.
C) knowledge and performance.
D) knowledge and sensitivity.
E) knowledge and credibility

Question 20

What is deindividuation?

A) A state where a person does not have enough liquid in their body.
B) A state akin to a mob.
C) A state after being a victim of online identity theft.
D) A state where a person is seen as a member of a group rather than as a unique person.
E) A state where group behaviour clashes with accepted social norms.