Question 1

A verbatim interaction between the case manager and the client and/or service-provider should be in which of the following formats:&#8203;&#10;A) &#8203;In italics&#10;B) &#8203;Enclosed in quotation marks&#10;C) &#8203;Enclosed in asterisks&#10;D) &#8203;Enclosed brackets

Accepted Answer

Verbatim interactions should be enclosed in quotation marks to indicate that it is the exact words spoken by the client and/or service provider. This format helps to distinguish verbatim from the rest of the text and make it easier to identify direct quotes.

Question 2

Mannerisms,dress,attitudes,or expressions-all impressions of a client during a contact-reflect:&#8203;&#10;A) &#8203;The level of motivation&#10;B) &#8203;The level of compliance with the program&#10;C) &#8203;The client's state of mind&#10;D) &#8203;The ability of the client to conform to expectations

Accepted Answer

Mannerisms, dress, attitudes, or expressions can all be indicators of the client's state of mind, including emotions and thoughts. These nonverbal cues can provide insight into the client's level of comfort or discomfort, engagement, and receptiveness to the session. However, these cues may not necessarily indicate the level of motivation, compliance, or ability to conform to expectations without further exploration and communication with the client.

Question 3

Name the 3 types of contact a case manager might have with a client.

Accepted Answer

Answers will vary&#8203;

Question 4

Provide 4 examples of a client's behavior that should be documented if it is significant.

Accepted Answer

The answer of Provide 4 examples of a client's behavior...

Question 5

Which of the following is an appropriate way to describe a client?&#10;A) &#8203;Has a handicap&#10;B) &#8203;Has a disability&#10;C) &#8203;Has a birth defect&#10;D) &#8203;Suffers from partial paralysis

Accepted Answer

Using "Has a disability" is the most appropriate choice as it is a neutral and respectful way to describe a client's condition without using stigmatizing language. The other options may be considered outdated or offensive.

Question 6

Writing and maintaining notes that are accurate,comprehensive,and up-to-date is a(n)___________ obligation.&#10;A) &#8203;Legal&#10;B) &#8203;Professional&#10;C) &#8203;Moral&#10;D) &#8203;Ethical

Accepted Answer

The answer of Writing and maintaining notes that are accurate,comprehensive,and...

Question 7

The case manager,Enrique,meets with the rabbi of his client,Josh.This is known as which type of meeting?&#8203;&#10;A) &#8203;Collaborative&#10;B) &#8203;Consensual&#10;C) &#8203;Collateral&#10;D) &#8203;Assessment

Accepted Answer

This is a collateral meeting, which is a meeting between the case manager and an individual or organization who is involved with the client but is not the client themselves. In this case, the rabbi is involved with Josh but is not the client. The other choices do not accurately describe the type of meeting taking place.

Question 8

Which of the following is considered an appropriate note following a contact?&#8203;&#10;A) &#8203;Stanley exhibited a highly repressed demeanor.Additionally,he appears to be exhibiting both transference and projection of anger.He appears to be decompensating.&#10;B) &#8203;Stanley appears to be fitting in well with the disabled people with whom he is working.He expressed a high degree of satisfaction and pride.&#10;C) &#8203;Stanley seemed discouraged,stating to me,I feel like less of a person than the other workers.His level of self-esteem appears to be low.&#10;D) &#8203;Stanley appears to be goal oriented.He is dressing professionally and adapting well to a work environment.He now stands straighter and makes frequent eye contact.

Accepted Answer

The appropriate note following a contact should focus on the person's behavior, attitude or progress towards a specific goal. Choice D indicates that Stanley is adapting well to a work environment and is goal-oriented, with examples of his behavior such as dressing professionally, standing up straighter and making frequent eye contact. This is a positive note that highlights Stanley's progress and achievements. The other choices mention negative behaviors or feelings that could be seen as judgmental or unhelpful.

Question 9

Write a contact note for the following: Maria came to see you today after a night of drinking with her friends.This is the third time this has happened in 6 months.You discuss your concern with her.Maria refuted the idea that she has a drinking problem and became hostile and loud.She left the appointment very angry and you are frustrated by her behavior.No follow up was scheduled.

Accepted Answer

The answer of Write a contact note for the following:...

Question 10

Phil is not meeting the stated goals of his program.He is simply not achieving the levels of progress set forth in his treatment plan.The correct procedure as pertains to the treatment plan is:&#8203;&#10;A) &#8203;Appending&#10;B) &#8203;Supplementing&#10;C) &#8203;Correcting&#10;D) &#8203;Revising

Accepted Answer

The best choice is to revise the treatment plan as Phil is not meeting the stated goals. Revision of the treatment plan would involve re-evaluating the current goals, identifying new goals, and modifying the current interventions to better meet Phil's needs.

Question 11

Correct the following case note: 07/15/15: Phil called the office today to complain about his services.Reports that he has had little contact with his housing manager and his psychiatrist.Appears very agitated and angry.Will call both to clarify what the issue is and see what they have to say about what has happened.

Accepted Answer

The answer of Correct the following case note: 07/15/15: Phil...

Question 12

When writing notes,it is considered essential to include evidence of _____________ between you and the referral agency/service provider:&#10;A) &#8203;Agreement&#10;B) &#8203;Consensus&#10;C) &#8203;Cooperation&#10;D) &#8203;Unanimity

Accepted Answer

The answer of When writing notes,it is considered essential to...

Question 13

The use of black ink when filling out case notes and other forms is:&#8203;&#10;A) &#8203;Practical&#10;B) &#8203;Mandated by the APA,ACA,and a host of other professional organizations&#10;C) &#8203;Required by state and federal law&#10;D) &#8203;Required by federal law

Accepted Answer

The answer of The use of black ink when filling...

Question 14

Name 4 significant disabilities that need to documented.

Accepted Answer

The answer of Name 4 significant disabilities that need to...

Question 15

What is the minimal requirement for a counselor as regards the monitoring of service delivery to his or her client?&#8203;&#10;A) &#8203;A face-to-face meeting takes place at least once per month&#10;B) &#8203;A phone meeting takes place at least twice per month&#10;C) &#8203;Efforts are made to monitor the services&#10;D) &#8203;At least one meeting is held during provision of services

Accepted Answer

The answer of What is the minimal requirement for a...

Question 16

What are 2 governmental requirements when documenting a contact with a client?&#8203;

Accepted Answer

The answer of What are 2 governmental requirements when documenting...

Question 17

List 5 words that could be construed as judgmental in documenting a contact with a client

Accepted Answer

The answer of List 5 words that could be construed...

Deck 23: Documentation and Recording