Deck 7: Identifying Good Responses and Poor Responses

Question 1

Provide an example of praising a client.

Answer 1

​Answers will vary

Question 2

"You probably have some ideas too" is an example of:

A) ​An appropriate response when you cannot change the situation where the client has a problem
B) ​A way to agree when disarming anger
C) ​Positive feedback
D) ​A question that invites collaboration

Answer 2

D

Question 3

"Thanks for telling me." Is an example of what?

Answer 3

​Answers will vary

Question 4

"Sounds like you really feel ...?" is an example of a(n):

A) ​Response to feelings
B) ​I-message
C) ​Open question
D) ​Closed question

Question 5

Good responses in a therapeutic setting tend to:

A) ​Require practice to make them automatic
B) ​Promote withdrawal and defensiveness
C) ​Promote withdrawal and defensiveness
D) ​Make clear the superiority of the worker

Question 6

What is the difference in giving false praise versus positive feedback?

Question 7

Describe and give 1 example of an open question.

Question 8

Describe and give 2 examples of how a case manager can invite collaboration.

Question 9

Poor responses in a therapeutic setting tend to:

A) ​Set up barriers to real understanding and dialogue
B) ​Promote dialogue and collaboration
C) ​Involve the client in arriving at a solution
D) ​Give the impression that the client is on an equal footing with the worke

Question 10

"Can you describe ...?" is an example of a(n):

A) ​Response to feelings
B) ​I-message
C) ​Open question
D) ​Closed question

Question 11

What is the purpose of a closed question?

Question 12

Name 2 of the 4 major problems that can occur when you are communicating with a client.

Question 13

Name the 4 roadblocks to communication.

Question 14

"It appears to me that …." Is an example of what?

Question 15

Good responses in a therapeutic setting tend to:

A) ​Demonstrate that the worker has the correct answers and solutions
B) ​Enhance dialogue and collaboration
C) ​Cause the client to speak in pleasantries
D) ​Make clear the superiority of the worker

Question 16

Good responses in a therapeutic setting are:

A) ​Praising or agreeing
B) ​Reassuring,sympathizing,consoling or supporting
C) ​Probing,questioning,interrogating
D) ​Identifying and confirming

Question 17

"I'm not clear about ...?" is an example of a(n):

A) ​Response to feelings
B) ​I-message
C) ​Open question
D) ​Closed question

Question 18

In order to make your clients feel comfortable and safe enough to be open,you should:

A) ​Console them and support them in a sympathetic manner
B) ​Make critical life decisions for them
C) ​Let them know that you are in charge and everything is under control
D) ​Identify their feelings and reflect them back

Question 19

Responses that block communication are ones that:

A) ​Structure therapeutic communication
B) ​Aid the worker in hearing what is really important
C) ​Most likely promote withdrawal and defensiveness
D) ​Most likely promote rapport and clarity