Question 1

A(n)_____ system can help a business alleviate the need for multiple information system programs.&#10;A) decision support&#10;B) enterprise resource planning&#10;C) employee management&#10;D) expert

Accepted Answer

Enterprise resource planning systems integrate multiple functions of a business such as finance, human resources, inventory management, and customer relationship management into one system, reducing the need for multiple information systems.

Question 2

Using a _____ system,employees can share their expertise in different areas of a company to build upon its success.&#10;A) decision support&#10;B) management information&#10;C) business intelligence&#10;D) knowledge management

Accepted Answer

The description fits a knowledge management system, which is designed to facilitate the sharing and management of information and expertise within a company. Decision support systems are more focused on providing analysis and recommendations, while management information systems collect and present data for decision-making. Business intelligence systems use advanced analytics and data modeling techniques to draw insights from large data sets, but are not specifically designed for knowledge sharing.

Question 3

An enterprise resource planning system is the ultimate information system in an organization because it integrates all enterprise systems into one centralized system.

Accepted Answer

An enterprise resource planning system (ERP) integrates all departments and functions across an organization into one centralized system, including manufacturing, inventory management, human resources, accounting, and more, making it the ultimate information system in an organization.

Question 4

The sole function of enterprise resource planning is to manage the supply chain.

Accepted Answer

Enterprise resource planning (ERP) is a software system designed to manage business processes such as accounting, inventory management, human resources, and customer relationship management. While ERP systems can help businesses manage their supply chain, that is not their sole function.

Question 5

A(n)_____ system is the ultimate information system in an organization because it incorporates all enterprise systems into one centralized system.&#10;A) CRM&#10;B) ISS&#10;C) ERP&#10;D) MSS

Accepted Answer

ERP (Enterprise Resource Planning) is the system that integrates various business processes and applications into one centralized system. It includes modules for finance, human resources, customer relationship management, supply chain management, and more. Its aim is to streamline business operations, improve efficiency, and provide better visibility into the organization's performance.

Question 6

Which of the following terms originated in the field of knowledge management?&#10;A) artificial intelligence&#10;B) knowledge worker&#10;C) social media&#10;D) intuitive data

Accepted Answer

The term "knowledge worker" originated in the field of knowledge management as a way to describe employees who primarily deal with knowledge or information as their job function. The other choices are not specifically associated with the field of knowledge management.

Question 7

Through the use of a _____ system,information on prospective,current,and past customers is stored and analyzed for future planning.&#10;A) CSM&#10;B) CTM&#10;C) CRM&#10;D) CPM

Accepted Answer

CRM stands for Customer Relationship Management, which is a system used to store and analyze information about customers. This system helps businesses to better understand their customers and plan for the future. CSM and CTM are not commonly used acronyms in this context, and CPM stands for a different concept (Cost per Mille, a metric used in advertising). Therefore, C) CRM is the best choice.

Question 8

A decision support system (DSS)allows a business to track all interactions with customers,including in-store,by phone,and online,to better understand a customer's interests and needs.

Accepted Answer

A decision support system (DSS) is designed to assist in making business decisions based on data analysis, rather than tracking all interactions with customers. Customer Relationship Management (CRM) systems are used for tracking interactions with customers across different channels.

Question 9

By itself,customer relationship management software will typically improve customer satisfaction.

Accepted Answer

Customer relationship management (CRM) software facilitates the management of customer interactions and data, but improving customer satisfaction requires a strategic approach to using the software effectively, including training staff, integrating customer feedback, and tailoring services to meet customer needs.

Question 10

CRM systems that deliver improved customer service and targeted marketing support all of the following areas of an enterprise EXCEPT _____.&#10;A) human resources&#10;B) sales&#10;C) market research&#10;D) product development

Accepted Answer

CRM systems typically do not directly impact or support human resources functions, such as hiring, payroll, or benefits administration.

Question 11

Customer relationship management (CRM)systems can support targeted marketing.

Accepted Answer

The answer of Customer relationship management (CRM)systems can support targeted...

Question 12

__________ is another term for business,but often it connotes a large,complex business with many interacting business units.&#10;A) E-tailer&#10;B) Knowledge company&#10;C) Organization&#10;D) Enterprise

Accepted Answer

The answer of __________ is another term for business,but often...

Question 13

Which of the following is a potential benefit of an ERP system?&#10;A) easy to implement&#10;B) streamlined work processes&#10;C) access to data with more redundancy&#10;D) low initial investment in time and money

Accepted Answer

The answer of Which of the following is a potential...

Question 14

Good _____ systems provide a framework for best practices in business management.&#10;A) input&#10;B) technology&#10;C) data&#10;D) information

Accepted Answer

The answer of Good _____ systems provide a framework for...

Question 15

Many businesses use knowledge management systems that include social networking features.

Accepted Answer

The answer of Many businesses use knowledge management systems that...

Deck 78: Enterprise Systems