Deck 4: Managing Project Communication

Question 1

Peer group reviews of any product created during the systems development process are called:

A)status meetings.
B)administrative closures.
C)progress meetings.
D)walkthroughs.

Answer 1

D

Question 2

All of the following are synchronous communication methods EXCEPT:

A)electronic mail.
B)video conference.
C)telephone.
D)instant messenger.

Answer 2

A

Question 3

What messages will be sent to announce project milestones should be addressed during:

A)communication planning.
B)administrative closure.
C)information distribution.
D)milestone planning.

Answer 3

D

Question 4

All of the following are roles during a walkthrough presentation EXCEPT:

A)standards bearer.
B)standards oracle.
C)presenter.
D)coordinator.

Question 5

Listening consists of all BUT:

A)reciting.
B)remembering.
C)hearing.
D)understanding.

Question 6

Information distribution is the execution of the project communication plan and the response to any____________ requests by stakeholders.

A)scheduled
B)planned
C)ad hoc
D)exceptional

Question 7

Which of the following is NOT a factor contributing to ineffective meetings?

A)Wrong people in attendance
B)No agenda
C)Lack of control
D)Political pressures and open agendas

Question 8

____________environments support the exchange of verbal and nonverbal cues, rapid feedback, and are highly personal.

A)Thick
B)Rich
C)Broad
D)Lean

Question 9

A live meeting in an electronic meeting facility is an example of ____________group interaction.

A)same time, same place.
B)different time, different place.
C)same time, different place.
D)different time, same place.

Question 10

Oral communication:

A)requires little effort to produce.
B)is fast.
C)is less formal than written communication.
D)all of the above.

Question 11

Which of the following is an activity to be performed during a meeting?

A)Assign action items to participants
B)Define the meeting purpose
C)Set the ground rules for discussion
D)Circulate finalized minutes

Question 12

Performance reports focusing on what the team has accomplished are called:

A)forecasting reports.
B)performance reports.
C)progress reports.
D)status reports.

Question 13

A summary of the overall communication plan can be distributed in the form of a:

A)communication plan summary
B)matrix organization.
C)project communication matrix.
D)stakeholder- communication matrix

Question 14

Within- team communication is typically viewed as:

A)formal communication.
B)project communication.
C)horizontal communication.
D)vertical communication.

Question 15

Which of the following is NOT part of the four key project communication processes?

A)Performance reporting
B)Information distribution
C)Communication planning
D)Information sharing

Question 16

You need a richer environment when your communication is:

A)non- routine.
B)complex.
C)difficult to accept.
D)all of the above.

Question 17

One question included in a communication plan is:

A)when and why written and oral reports will be provided by the team.
B)when and how written and oral reports will be provided by the team.
C)where and why written and oral reports will be provided by the team.
D)where and how written and oral reports will be provided by the team.

Question 18

Effective communication is:

A)detailed and time consuming
B)only done for the higher echelons.
C)fundamental for project success.
D)not needed.

Question 19

Which of the following communication methods has the lowest richness?

A)Written mail
B)Synchronous groupware
C)Instant messenger
D)Telephone

Question 20

Routine methods for communication within organizations are called:

A)vertical communication.
B)written communication.
C)routine communication.
D)formal communication.

Question 21

Which of the following is NOT among the guidelines for being a better listener?

A)Listen for themes
B)Listen without evaluating
C)Anticipate what will be said
D)Take notes

Question 22

Which of the following communication methods provides the least structure?

A)Telephone
B)E- mail
C)Instant messenger
D)Face- to- face

Question 23

Noise can impact the message transmission and reception through:

A)environmental interference.
B)visual interference.
C)audio interference.
D)all of the above.

Question 24

When using synchronous communication, all parties involved are present:

A)at different times at the same place.
B)at different times and different places.
C)at the same time and the same place.
D)at the same time but not necessarily at the same place.

Question 25

The conservative approach of reviewing each major project activity with continuation contingent on successful completion of the prior phase is called:

A)rolling wave planning.
B)cone of uncertainty.
C)walkthrough review.
D)incremental commitment.

Question 26

All of the following are benefits of groupware EXCEPT:

A)group memory.
B)parallelism.
C)process structuring.
D)group processing.

Question 27

____________is the exchange of memos, reports, letters, e- mail, instant messaging, and so on through the use of standard symbols.

Question 28

An electronic meeting facility as the home base is an example of ____________group interaction.

A)same time, same place
B)different time, same place
C)same time, different place
D)different time, different place

Question 29

Which of the following is NOT among the guidelines for preparing successful presentations?

A)Be consistent
B)Use variety
C)Keep it simple
D)Use bells and whistles

Question 30

To make an effective presentation, it must be:

A)designed.
B)planned.
C)delivered.
D)all of the above.

Question 31

A virtual team is an example of____________ group interaction.

A)different time, different place
B)same time, different place
C)different time, same place
D)same time, same place

Question 32

In nonverbal communication, information is conveyed by:

A)posture.
B)body language.
C)personal space.
D)all of the above.

Question 33

Performance reports focusing on current information about the project are called:

A)forecasting reports.
B)progress reports.
C)status reports.
D)performance reports.

Question 34

Informal communication is bound by all EXCEPT:

A)conversion.
B)convention.
C)custom.
D)culture.

Question 35

Memos, reports, and letters are examples of:

A)written communication.
B)verbal communication.
C)hardcopy communication.
D)printed communication.

Question 36

Most project walkthroughs are ____________ formal.

Question 37

For which of the following is oral communication least effective?

A)Immediate action required
B)Awareness campaign
C)General overview
D)Reprimand a team member

Question 38

A synchronous distributed meeting is an example of____________ group interaction.

A)different time, same place
B)same time, different place
C)same time, same place
D)different time, different place

Question 39

Performance reports focusing on future project status and progress are called:

A)forecasting reports.
B)status reports.
C)performance reports.
D)progress reports.

Question 40

Some typical uses for EMS include:

A)marketing focus groups.
B)brainstorming sessions.
C)strategic planning sessions.
D)all of the above.

Question 41

____________are reports designed that make predictions about future status and progress.

Question 42

Hallway communications are a form of ____________.

Question 43

Lotus Notes is an example of____________ .

Question 44

Oral communication is the exchange of____________ .

Question 45

Formal communication includes____________ methods of communication within organizations.

Question 46

Suggested changes to a project deliverable are recorded on a walkthrough____________ .

Question 47

Information distribution is the execution of the____________ and the response to any ad hocinformation requests by stakeholders.

Question 48

____________is the careful and detailed documentation of a project or project phase at its termination.

Question 49

Audio, visual, or environmental interference within the communication process is called____________
.

Question 50

____________communication flows among team members or across functional areas within the same level of an organization.

Question 51

____________involves developing a comprehensive plan for informing project stakeholders with all relevant information in a timely basis.

Question 52

____________is a form of communication where all parties involved are present at the same time, but not necessarily at the same place.

Question 53

____________environments are highly personal.

Question 54

____________is software that enables people to work together more effectively.

Question 55

Listening is an____________ activity that consists of hearing, understanding, remembering, and acting.

Question 56

____________are reports designed to describe current information about the project..

Question 57

A____________ ensures that the work product adheres to organizational and technical standards.

Question 58

A(n)____________is a collection of personal computers networked together with sophisticated software tools to help group members solve problems and make decisions through interactive, electronic idea generation, evaluation, and voting.

Question 59

The collection and distribution of project performance information to stakeholders so that they understand the status of the project at any given time period is called____________ .

Question 60

One major drawback of oral communication is the ____________as it is passed along to others.

Question 61

A ____________reviews project work in terns of future maintenance needs.

Question 62

____________are reports designed to describe what the project team has accomplished.

Question 63

Formal communication is typically____________ .

Question 64

Information that is conveyed by body language through our posture, hands, facial expressions, eye contact, and personal space is called ____________.

Question 65

____________communication flows between higher and lower levels within an organization.

Question 66

Two types of information that are routinely exchanged throughout the project are work results and the____________ .

Question 67

Parallelism allows many people to speak and listen at the same time.

Question 68

For simple or routine communication, a ____________environment may be adequate.

Question 69

The use of integrated telephone, video recording, and playback technologies by two or more people to interact with each other from remote sites is called ____________.

Question 70

A ____________is a peer group review of any product created during the systems development process.

Question 71

Communication templates are specifications that enforce ____________for the appearance and content of formal project documents.

Question 72

Visual aids can be used to enhance oral communication.

Question 73

The extent to which a communication environment allows the exchange of verbal and nonverbal cues, supports interaction and feedback, and can be personalized to the communicator is called____________ .

Question 74

The response process by a receiver to a sender within the communication process is called____________
.

Question 75

____________is a form of communication where all parties involved need not be available or present at the same time or the same place.

Question 76

Informal communication includes____________ methods of communication within organizations.

Question 77

Electronic meeting systems are examples of ____________ .

Question 78

A(n)____________occurs when the project or phase has been completed and is a success.

Question 79

____________is a process by which information is exchanged between individuals through a common system of symbols, signs, or behavior.

Question 80

A(n)____________occurs when the project is stopped before completion.