Deck 2: Interpersonal Dynamics and Communication

Question 1

When working with a patient from a different culture, all of the following apply except:

A) Address patients by their formal name.
B) Use the phrases "you must" or "you should."
C) Explain the need for tests and treatments.
D) Respect any cultural dietary preferences.

Answer 1

Use the phrases "you must" or "you should."

Question 2

_________________________ may be defined as a shared understanding of a message.

Answer 2

Effective communication

Question 3

Active listening skills require all of the following except:

A) Interaction with the sender
B) Good listening skills
C) Good judgment
D) Clear feedback

Answer 3

Good judgment

Question 4

The changes in the health care industry are due to all of the following except:

A) New medical discoveries
B) Evolving health concerns
C) New medical professionals
D) Technological advances

Question 5

Nonverbal methods of communication may be called ____________________.

Question 6

To provide adequate care, the health care worker must be able to do all of the following, unique to each person, except:

A) Recognize and accept beliefs
B) Recognize and accept values
C) Recognize and accept advice
D) Recognize and accept attitudes

Question 7

Canon used the term ____________________ to describe the body's self-regulatory process.

Question 8

A message may be distorted because of ____________________ from the sender, the receiver, or the environment.

Question 9

One technique that can improve communication is ____________________.

Question 10

Maslow established a ____________________ of human needs to understand human behavior.

Question 11

Nonverbal messages may include all of the following except:

A) Facial expression
B) Tone of voice
C) Distance between the sender and receiver
D) Reactions of the receiver

Question 12

Claude Bernard proposed that the body has an _________________________ or need to maintain a consistent internal environment.

Question 13

Effective communication consists of all of the following except:

A) A sender
B) A message
C) A medium
D) A receiver

Question 14

A person's character is the sum of:

A) Sender, message, morals
B) Behavior, attitudes, values
C) Values, morals, messages
D) Morals, attitudes, messages

Question 15

Maslow's hierarchy of human needs is best ordered as:

A) Physical security, social concerns, self-respect, and self-worth
B) Physical security, self-respect, self-worth, and social concerns
C) Social concerns, physical security, self-respect, and self-worth
D) Self-respect, self-worth, social concerns, and physical security

Question 16

____________________ is the sum of traits, characteristics, and behaviors.

Question 17

_________________________ uses organization of a schedule to maximize effectiveness and productivity.

Question 18

Homeostasis can best be described as:

A) A meditative state
B) The status quo
C) A fight-or-flight reaction
D) Stress-related disease

Question 19

The behavior an individual displays in a situation is seen as a reflection of a(n) ____________________.

Question 20

Managing stress can be achieved by:

A) Proper nutrition
B) Exercise and relaxation techniques
C) Personal behavior changes
D) All of the above

Question 21

Match the numbered word below with the best definition.
a.Nonverbal communication
b.Mental position or feeling
c.Self-confidence under stress
d.Sum of behavior, values, and attitudes
e.Manner of conducting oneself
f.Quality of being different
g.Sharing with large groups of people
h.Settled tendency of behavior
i.Relationship with others
j.Graded or ranked series
k.Rate of usefulness
1.Value
2.Interpersonal
3.Mass communication
4.Attitude
5.Habit
6.Hierarchy
7.Assertiveness
8.Behavior
9.Character
10.Body language
11.Diversity
e

Question 22

Explain how telehealth is different from telemedicine.

Question 23

Explain the relationship between values and attitudes.

Question 24

How might a person's negative attitude affect communication?

Question 25

Delineate the barriers that may impede effective communication between a health care worker and a patient.

Question 26

Define time management and explain the key to effective time management.

Question 27

What definition does the World Health Organization use for health?

Question 28

Explain the purpose of the Health Insurance Portability and Accountability Act (HIPAA).

Question 29

Define and describe a good listener and explain the qualities of active listening.

Question 30

Explain the characteristics of a good health care worker and why such characteristics are important.

Question 31

Explain the model for problem solving and decision making and analyze its place in the health care industry.

Question 32

What three things complete the personality and make each person unique?

Question 33

Consider the contemporary stress management methods that have gained popularity (e.g., yoga, meditation, Pilates).Are these methods truly suitable for managing stress?

Question 34

When basic needs (e.g., physical security and social concerns) are not met, how might this affect a person's self-worth and self-respect?

Question 35

Metacognition can be defined as thinking about one's thinking.How might a health care worker and patient benefit from metacognition?

Question 36

What do interpersonal dynamics have to do with providing adequate health care? Consider values, attitudes, and beliefs when responding.

Question 37

Explain assertive communication and its goal.

Question 38

Explain the difference between behavior and habits.

Question 39

Give an overview of a stress-related disease and its effects on the body with a reference to Canon's idea of homeostasis.

Question 40

Write an expository on the guidelines for charting health care records.Include references to the importance of concise record keeping.

Question 41

Why is appearance an important facet of a health care worker's career?