Deck 4: Effective Intake Interviewing

Question 1

The proper amount of eye contact and the appropriate space between helper and client are examples of:

A) S-O-L-E-R.
B) the cultural factors that play into the interpretation of body language.
C) ways to avoid interviewing pitfalls.
D) factors that influence the physical setting of an interview.

Answer 1

B

Question 2

Eliciting information, a primary purpose of interviewing, is accomplished by:

A) clarifying.
B) focusing.
C) questioning.
D) responding

Answer 2

questioning.

Question 3

An example of an open inquiry is:

A) Are you married?
B) How would you describe your marriage?
C) Who was in the wedding party?
D) How many invitations did you send?

Answer 3

B

Question 4

Sensitivity to a fatalistic element is critical when interviewing:

A) Native Americans and those of Spanish language and customs
B) Women and African Americans
C) Native and African Americans
D) Those with Spanish language and customs

Question 5

The core of the interviewing process is:

A) relationship
B) eliminating barriers
C) communication
D) listening and questioning

Question 6

Eye contact, body language, and vocal qualities constitute:

A) S-O-L-E-R.
B) open inquiries.
C) interviewer characteristics.
D) attending behavior.

Question 7

Giving advice and overreliance on closed questions are two communication strategies that:

A) impact culturally sensitive interviewing
B) are pitfalls in interviewing
C) are most effective the initial meeting
D) should be used sparingly

Question 8

An interviewer might use various types of responses during an interview.

A) The type of response depends on the intent.
B) The type of response depends on the facilitation of discussion.
C) The type of response depends on what feels right at that moment.
D) The type of response doesn't matter as much as the tone of voice.

Question 9

Using idioms and figurative language such as "cat got your tongue" illustrates:

A) that language has different meanings.
B) the uniqueness of each client.
C) the cultural nature of spoken language.
D) rapport building skills.

Question 10

The physical setting for an initial interview should include all but one of the following:

A) Ensures confidentiality
B) Eliminates physical barriers
C) Position participants at right angles
D) Promote the attitudes and characteristics of the interviewer