Deck 13: Troubleshooting Network Problems

Question 1

Some software errors point to a physical connectivity problem.

Answer 1

True

Question 2

____ are often considered first-level support.

A) Help desk coordinators
B) Help desk analysts
C) Administrators
D) Network specialists

Answer 2

B

Question 3

Tone generators and tone locators are used to determine characteristics about a cable.

Answer 3

False

Question 4

To take advantage of network monitoring and analyzing tools,the network adapter installed in the machine running the software must support ____ mode.

A) open
B) static
C) promiscuous
D) continuous

Question 5

A ____ is a document (preferably online)that lists every service and software package supported within an organization,plus the names of first- and second-level support contacts for those services or software packages.

A) call tracking list
B) help desk program list
C) supported services list
D) change management list

Question 6

____ packets exceed the medium's maximum packet size.

A) Jabber
B) Ghost
C) Giant
D) Runt

Question 7

Continuity testers can test only copper cable.

Question 8

Most wireless testing tools contain more powerful antennas than a workstation NIC.

Question 9

____ is a fundamental property of wire that depends on a wire's molecular structure and size.

A) Voltage
B) Current
C) Resistance
D) Impedance

Question 10

An administrator should take the time to troubleshoot all network problems correctly by asking specific questions designed to identify the problem ____.

A) intensity
B) background
C) scope
D) focus

Question 11

____ is the telltale factor for ascertaining where faults in a cable lie.

A) Resistance
B) Impedance
C) Voltage
D) Current

Question 12

When used on a copper-based cable,a continuity tester applies a small amount of ____ to each conductor at one end of the cable.

A) resistance
B) impedance
C) voltage
D) current

Question 13

Logical connectivity problems often prove more difficult to isolate and resolve than physical connectivity problems.

Question 14

Resistance is measured in ____.

A) ohms
B) hertz
C) centimeters
D) volts

Question 15

____ are often considered third-level support.

A) Help desk coordinators
B) Help desk analysts
C) Administrators
D) Technical specialists

Question 16

____ is one of the most important aspects to consider when looking at how a problem solution might affect users and network functionality.

A) Cost
B) Scope
C) Scalability
D) Security

Question 17

A____ is a small electronic device that issues a signal on a wire pair.

A) tone locator
B) probe kit
C) tone generator
D) probe

Question 18

A ____ is a software-based tool that continually monitors network traffic from a server or workstation attached to the network.

A) network monitor
B) sniffer
C) protocol analyzer
D) multimeter

Question 19

A ____ can be used to intercept a telephone conversation.

A) sniffer
B) protocol analyzer
C) network monitor
D) butt set

Question 20

In a ____ cable,the transmit and receive wire pairs in one of the connectors are reversed.

A) switched
B) probe
C) twisted pair
D) crossover

Question 21

MATCHING
Match each item with a statement below:
a.probe kit
f.butt set
b.multimeter
g.local collisions
c.ohmmeter
h.late collisions
d.continuity tester
i.protocol analyzer
e.voltage event recorder
Occurs when two or more stations are transmitting simultaneously.

Question 22

Rather than issue an electrical signal over the cable as twisted pair cable testers do,a(n)________________________________________ transmits light-based signals of different wavelengths over the fiber.

Question 23

MATCHING
Match each item with a statement below:
a.probe kit
f.butt set
b.multimeter
g.local collisions
c.ohmmeter
h.late collisions
d.continuity tester
i.protocol analyzer
e.voltage event recorder
Take place outside the window of time in which they would normally be detected by the network and redressed.

Question 24

For documenting problems,some organizations use a software program known as a(n)____________________ (also informally known as help desk software).

Question 25

____ are frames that are not actually data frames,but aberrations caused by a device misinterpreting stray voltage on the wire.

A) Jabbers
B) Ghosts
C) Giants
D) Runts

Question 26

A sophisticated ____________________ will include a TDR (time domain reflectometer)that issues a signal on a cable and then measures the way the signal bounces back (or reflects)to the TDR.

Question 27

The danger in using a ____ is that it could collect more information than you or the machine can reasonably process.

A) cable continuity tester
B) multimeter
C) protocol analyzer
D) wireless network tester

Question 28

Viewing the status of the wireless connection on your workstation tells you ____ about your wireless environment.

A) everything
B) nothing
C) a lot
D) a little

Question 29

MATCHING
Match each item with a statement below:
a.probe kit
f.butt set
b.multimeter
g.local collisions
c.ohmmeter
h.late collisions
d.continuity tester
i.protocol analyzer
e.voltage event recorder
Also know as a linemans handset.

Question 30

MATCHING
Match each item with a statement below:
a.probe kit
f.butt set
b.multimeter
g.local collisions
c.ohmmeter
h.late collisions
d.continuity tester
i.protocol analyzer
e.voltage event recorder
An instrument used to measure impedance,resistance,and voltage on a wire.

Question 31

MATCHING
Match each item with a statement below:
a.probe kit
f.butt set
b.multimeter
g.local collisions
c.ohmmeter
h.late collisions
d.continuity tester
i.protocol analyzer
e.voltage event recorder
Captures traffic and analyzes frames.

Question 32

MATCHING
Match each item with a statement below:
a.probe kit
f.butt set
b.multimeter
g.local collisions
c.ohmmeter
h.late collisions
d.continuity tester
i.protocol analyzer
e.voltage event recorder
Instrument that checks whether a cable is conducting current.

Question 33

MATCHING
Match each item with a statement below:
a.probe kit
f.butt set
b.multimeter
g.local collisions
c.ohmmeter
h.late collisions
d.continuity tester
i.protocol analyzer
e.voltage event recorder
The device used to measure resistance.

Question 34

Before using a network monitor or protocol analyzer on a network,it is important to know what ____ on your network normally looks like.

A) jabber
B) runts
C) current
D) traffic

Question 35

Network engineers today might call any protocol analyzer tool a sniffer or ____________________.

Question 36

A ____ usually results from a bad NIC.

A) jabber
B) ghost
C) giant
D) runt

Question 37

MATCHING
Match each item with a statement below:
a.probe kit
f.butt set
b.multimeter
g.local collisions
c.ohmmeter
h.late collisions
d.continuity tester
i.protocol analyzer
e.voltage event recorder
Collects data about power quality.

Question 38

A ____ can generate traffic in an attempt to reproduce a network problem and monitor multiple network segments simultaneously.

A) multimeter
B) cable performance tester
C) network monitor
D) protocol analyzer

Question 39

A help desk is typically staffed with ____________________ - people proficient in workstation and network troubleshooting.

Question 40

MATCHING
Match each item with a statement below:
a.probe kit
f.butt set
b.multimeter
g.local collisions
c.ohmmeter
h.late collisions
d.continuity tester
i.protocol analyzer
e.voltage event recorder
Used to verify the location of a wire termination.

Question 41

Describe how a performance tester compares to a continuity tester.

Question 42

Describe four ways a network professional might use a multimeter.

Question 43

Describe how a problem's solution might affect users and network functionality in terms of security.

Question 44

Describe three advantages of using wireless network tools.

Question 45

Describe how a network administrator should react upon discovering that a network change has generated a problem.

Question 46

List eight questions to ask to help identify network problem symptoms that are not immediately obvious.

Question 47

List five questions that may help a network professional determine whether a problem's symptoms are truly reproducible and,if so,to what extent.

Question 48

Describe five causes of unreliable network connectivity.

Question 49

Describe five functions all network monitoring tools perform.

Question 50

Describe what a voltage event recorder is and explain how it works.