Deck 8: Implementing Strategies: Management and Operations Issues

Question 1

How would Hershey's current divisional structure most likely be classified?

A)By process
B)By geographic area
C)By product
D)By customer
E)By service

Answer 1

B

Question 2

Resistance to change can manifest itself through

A)absenteeism.
B)sabotaging production machines.
C)unwillingness to cooperate.
D)filing unfounded grievances.
E)all of the above

Answer 2

E

Question 3

Conflict in an organization is

A)sometimes good and sometimes bad.
B)always bad.
C)a sign of bankruptcy.
D)avoidable.
E)always good.

Answer 3

A

Question 4

How are objectives in the areas of profitability,growth and market share commonly established?

A)Product
B)Geographic location
C)Customer groups
D)Business segment
E)all of the above

Question 5

A concern in matching managers with strategy is that jobs have relatively responsibilities,while people are in their development.

A)static; dynamic
B)dynamic; static
C)exciting; dull
D)dull; exciting
E)quick; slow

Question 6

When developing an organizational chart,you should

A)Have division presidents report to a chief operating officer.
B)Have the controller or treasurer report directly to the president.
C)Use the title "president" for the top person.
D)Make sure that the chief financial officer is not at the same level as the chief operating officer.
E)Recommend dual titles for executives.

Question 7

What action involves reconfiguring or redesigning work,jobs and processes for the purpose of improving costs,quality,service and speed?

A)Downsizing
B)Restructuring
C)Benchmarking
D)Reengineering
E)Delayering

Question 8

What change strategy involves giving orders and enforcing those orders?

A)Educative
B)Rational
C)Defusion
D)Force
E)Self- interest

Question 9

What is not a major benefit of having a diverse workforce?

A)An increase in productivity
B)Higher retention of employees
C)Improvement of the bottom line
D)An increase in training costs
E)A decrease in complaints and litigation

Question 10

What type of organizational structure do most small businesses follow?

A)Divisional structure by product
B)Process type structure
C)Functional structure
D)Matrix structure
E)Divisional structure by customer

Question 11

Which term is most often associated primarily with shareholder well- being rather than employee well- being?

A)Process management
B)Reengineering
C)Product redesign
D)Benchmarking
E)Restructuring

Question 12

is not a major factor in prohibiting effective resource allocation.

A)Organizational politics
B)Underprotection of resources
C)Vague strategy targets
D)Reluctance to take risks
E)Lack of sufficient knowledge

Question 13

In 2007,organized a special interactive event to raise awareness on work/life balance issues in the UAE.

A)the Dubai Executive Council
B)the Dubai Race Club
C)the Dubai Knowledge Village
D)the Dubai Economic Department
E)the Dubai World

Question 14

A change strategy that attempts to convince people that the planned change is to their personal advantage is

A)compromise.
B)diffusion.
C)rational.
D)force.
E)educative.

Question 15

A divisional structure by geographic area is most appropriate when

A)the firm serves one geographic area.
B)strict control and attention to product lines are needed.
C)organizations have similar branch facilities located in widely dispersed areas.
D)an organization has many skilled managers.
E)an organization offers only a limited number of products or services.

Question 16

What is the most complex form of organizational structure?

A)Geographic
B)Strategic business unit (SBU)
C)Divisional
D)Matrix
E)Functional

Question 17

What is the best divisional structure when a few major customers are of paramount importance and many different services are provided to these customers?

A)By product
B)By cost
C)By customer
D)By process
E)By geographic area

Question 18

Establishing objectives is a

A)centralized- decentralized activity.
B)command- and- control activity.
C)top- level activity.
D)decentralized activity.
E)centralized activity.

Question 19

Which pay strategy is not a form of incentive compensation?

A)All of these are forms of incentive compensation.
B)Gain sharing
C)Profit sharing
D)Bonus system
E)Hourly wage

Question 20

What challenge facing all organizations requires managers to formulate strategies that preserve and conserve natural resources and control pollution?

A)Global
B)Economic
C)Ecological
D)Benchmarking
E)Compensational

Question 21

Which organizational structure is the most simple and inexpensive?

A)Functional
B)Strategic business unit
C)Decentralized
D)Departmental
E)Process

Question 22

What is not one of the basic ways a divisional structure can be organized?

A)By geographic area
B)By process
C)By cost
D)By product or service
E)By customer

Question 23

The primary benefit sought from restructuring is

A)cost reduction.
B)employee involvement.
C)increased morale.
D)increased innovation.
E)increased number of hierarchical levels in the organization.

Question 24

Strategy formulation

A)focuses on effectiveness.
B)is managing forces during the action.
C)all of the above
D)requires coordination among many people.
E)is primarily an operational process.

Question 25

Which approach for managing and resolving conflict involves ignoring the problem in hopes that the conflict will resolve itself?

A)Resistance
B)Compliance
C)Avoidance
D)Defusion
E)Confrontation

Question 26

Which approach for managing and resolving conflict involves playing down differences between conflicting parties while accentuating similarities and common interests?

A)Resistance
B)Compliance
C)Confrontation
D)Avoidance
E)Defusion

Question 27

A disagreement between two or more parties on one or more issues is called a(n)

A)integrated solution.
B)compromise.
C)conflict.
D)diffusion.
E)avoidance.

Question 28

A firm uses information technology to break down functional barriers and to create a work system based on business processes,products,or outputs rather than on functions or inputs in

A)reengineering.
B)benchmarking.
C)delayering.
D)restructuring.
E)decentralization.

Question 29

What are guidelines,methods,procedures,rules,forms and administrative practices known as?

A)Policies
B)Long- term objectives
C)Annual objectives
D)Strategies
E)Goals

Question 30

Which of the following is not true about objectives?

A)They should be measurable.
B)They should have an appropriate time dimension.
C)They should be consistent.
D)They should incorporate policies.
E)They should be communicated throughout the organization.

Question 31

Medium- sized firms are more likely to use which type of structure?

A)Process
B)Functional
C)SBU
D)Divisional
E)Matrix

Question 32

Which of these is true about strategy implementation?

A)It requires intuitive skills.
B)It is primarily an operational process.
C)It is primarily an intellectual process.
D)It is positioning forces before the action.
E)It focuses on effectiveness.

Question 33

Which of these involves comparing a firm against the best firms in the industry on a wide variety of performance- related criteria?

A)Process redesign
B)Delayering
C)Benchmarking
D)Restructuring
E)Reengineering

Question 34

Restructuring is also referred to as

A)integrating.
B)job security.
C)delayering.
D)starting over.
E)diversifying.

Question 35

Which organizational structure has ambiguous roles for senior executives as a major disadvantage?

A)Matrix
B)Strategic business unit (SBU)
C)Functional
D)Process
E)Divisional

Question 36

Just- in- time describes

A)a personnel planning method.
B)a scheduling method for meetings.
C)delivering materials just as they are needed.
D)implementing strategies just before bankruptcy.
E)a process for improving quality.

Question 37

Which term is best defined as a central management activity that allows for strategy execution?

A)Conflict
B)Goal- setting
C)Policy- making
D)Establishing annual objectives
E)Resource allocation

Question 38

Why do changes in company strategy often require changes in the way an organization is structured?

A)Structure dictates how resources will be obtained.
B)Structure dictates how money is spent.
C)Structure dictates authority over projects.
D)Structure dictates how goals and objectives will be established.
E)Structure dictates strategy.

Question 39

A divisional structure by product is most effective when

A)special emphasis needs to be placed on specific services.
B)special emphasis needs to be placed on specific products.
C)an organization's products or services differ substantially.
D)an organization offers few products.
E)all of the above

Question 40

There are now several Arab companies with female CEOs,some of which have appeared in Forbes' list of

A)the 1000 Most Powerful Women in the World.
B)the 10 Most Powerful Women in the World.
C)the 500 Most Powerful Women in the World.
D)the 50 Most Powerful Women in the World.
E)the 100 Most Powerful Women in the World.

Question 41

When an organization has a divisional structure by customer,it can effectively cater to the requirements of clearly defined customer groups.

Question 42

Annual objectives are key components in the strategic- management process because they dictate how resources will be allocated.

Question 43

A functional structure can be effective at limiting short- term and narrow thinking.

Question 44

Considerable time and effort should be devoted to assuring objectives are well conceived because they represent the basis for

A)establishing divisional priorities.
B)evaluating managers.
C)monitoring processes.
D)allocating resources.
E)all of the above

Question 45

Tasks and activities are grouped together by business function in a divisional organizational structure.

Question 46

Restructuring is also called rightsizing.

Question 47

What are three categories for approaches to managing and resolving conflict?

A)Buy,sell and hold
B)Confrontation,ignorance and objectivity
C)Avoidance,defusion and confrontation
D)There are no good ways to manage conflict.
E)Avoidance,payoff and defusion

Question 48

Which approach for managing and resolving conflict involves exchanging members of conflicting parties of that each can gain an appreciation of the others point of view?

A)Avoidance
B)Defusion
C)Resistance
D)Confrontation
E)Compliance

Question 49

Which of these is not one of the tests used to determine whether a performance- pay plan will benefit an organization?

A)Does the plan pay out when it should?
B)Does the plan capture attention?
C)Do employees understand the plan?
D)Does the plan reduce management layers?
E)Is the plan improving communications?

Question 50

Among the Arab states,there is _ awareness of the need to balance work and family affairs.

A)increasing
B)reducing
C)decresing
D)stable
E)diminishing

Question 51

Cornerstones of reengineering are decentralization,reciprocal interdependence and information sharing.

Question 52

Managing as if the earth matters requires an understanding of how international trade,competitiveness and global resources are connected.

Question 53

Strategy formulation is the managing of forces during the action,whereas strategy implementation is the positioning of forces before the action.

Question 54

Which of the following issues may not require a management policy?

A)To offer numerous or few employee benefits
B)To establish a high- or low- safety stock of inventory
C)To promote from within to or to hire from the outside
D)To increase motivation
E)To discourage insider trading

Question 55

JIT significantly increases the costs of implementing strategies.

Question 56

An effective bonus system should be based on two key factors: annual objectives and long- term objectives.

Question 57

Strategies clarify what can and cannot be done in pursuit of an organization's objectives.

Question 58

Which term would most likely be incorporated into written objective statements?

A)all of the above
B)Maximize
C)Adequate
D)10% increase
E)Minimize

Question 59

People's anxieties are raised with the thought of change because they fear economic loss,inconvenience,uncertainty and a break in normal social patterns.

Question 60

A bottom- up flow of communication is essential for developing top- down support.

Question 61

Production processes typically constitute less than 50 percent of a firm's total assets.

Question 62

Undesirable conduct such as distorting the record can be a result of overemphasis on achieving objectives.

Question 63

With the matrix structure it is common for functional resources to be duplicated.

Question 64

When developing an organizational chart,it is not wise to recommend a dual title for just one executive.

Question 65

In developing an organizational chart,avoid having a particular person reporting to more than one person above them in the chain of command.

Question 66

Unlike strategy formulation,strategy implementation varies considerably among different types and sizes of organizations.

Question 67

Four types of resources that can be used to achieve desired objectives are financial,physical,human and technological.

Question 68

The most complex of all designs is a matrix structure.

Question 69

In terms of number of employees,restructuring usually involves increasing the size of the firm.

Question 70

Horizontal consistency is more important than vertical consistency in developing annual objectives.

Question 71

Managing environmental affairs is primarily a technical function performed by specialists in a firm.

Question 72

Because activities are organized according to the way work is actually performed,a divisional structure by process is similar to the matrix structure.

Question 73

Strategy formulation requires coordination among a few individuals,but strategy implementation requires coordination among many.

Question 74

Besides reducing worker alienation and stimulating productivity,employee stock- ownership plans allow firms other benefits,such as substantial depreciation savings.

Question 75

Concerning managing and resolving conflict,defusion includes such actions as ignoring the problem in the hope that the conflict will resolve itself.

Question 76

Effective strategy formulation can usually guarantee successful strategy implementation.

Question 77

Most large companies have abandoned the functional structure in favor of decentralization.

Question 78

Ideally,the rational type change strategy is the most desirable.

Question 79

Medium- sized firms tend to be divisionally structured,whereas large firms tend to use an SBU (strategic business unit)or matrix structure.

Question 80

The focus of restructuring is changing the way work is actually carried out.